Rick Doran | Page 2

Had my 2020 Rav for its first oil change & it’s 10,000 mile checkup.... fast friendly service! And they got it done much faster than they told me the wait time would be! Appreciate you all! mile checkup.... fast friendly service! And they got it done much faster than they told me the wait time would be! Appreciate you all! More

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This is the best dealership I have been to. The service department is the main reason my family continues and will always continue to purchase a toyota. Mike Sandelin is great as my service contact. I have department is the main reason my family continues and will always continue to purchase a toyota. Mike Sandelin is great as my service contact. I have a twelve year old Sequoia and Mike is always on top of everything when I have to take it in. I always appreciate how quick Mike stays in contact to let me know what's going on. More

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Very friendly staff and sales personnel made it easy for me to to decide on what to choose.fill out paperwork and get me out as quickly as possible me to to decide on what to choose.fill out paperwork and get me out as quickly as possible More

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We had both of our 2018 Toyota Highlanders in to have some factory recall work done and we went ahead and had our 24 month services done as well. From scheduling to drop off and pick up Laura LeClerc did some factory recall work done and we went ahead and had our 24 month services done as well. From scheduling to drop off and pick up Laura LeClerc did a fantastic job! Calvin Peterson in the Rental Department also did a great job start to finish. As always Mike Sandlin did his typical top notch work to fill in over a weekend! We have done our sales & service business with Arlington Toyota for Decades and they have always done a tremendous job! Thank Y'all!! GOD Bless Y'all! Louis & Kathryn Lowe More

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excellent service And great job! all very polite and attentive! you find the car you're looking for in that place. you can look for the warley salesman who will be well attended. attentive! you find the car you're looking for in that place. you can look for the warley salesman who will be well attended. More

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Awesome First time buying a brand new vehicle both salesmans Mel and AJ, and manager done a wonderful and outstanding job. Thanks for all your help! First time buying a brand new vehicle both salesmans Mel and AJ, and manager done a wonderful and outstanding job. Thanks for all your help! More

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Incomplete Experience I have tried three times to get a quote via email. I got zero response back from Mr. Sethi and Mr. Aslam. I responded to an email from the GM, Mr. Dor I have tried three times to get a quote via email. I got zero response back from Mr. Sethi and Mr. Aslam. I responded to an email from the GM, Mr. Doran soliciting feedback and to let him know personally what he could do to fix it, as he had previously solicited. After emailing him twice with no response, I was directed to Mr. Garcia. I sent emails back and forth about a new 4Runner and a used 4Runner. When the quoted price on the new 4Runner was stated, I told him I wasn't interested (it was discounted 2.8% less than local competitors) and requested more info on the used one. Once again, communication ceased. I have bought more cars than I am willing to admit and I am very fluid in the buying process. The past three cars I have spent less than an hour at the dealership. I have learned over time that dealerships that refuse to quote prices via online means or redirect questions are usually applying a variant of the old "Used Car Salesman Tactic" to get you in the door and try to pressure a sell. I value my time and from the poor communication, I don't feel as if they value it nor do they want to sell cars via online means. If you like sitting in the dealership haggling, this might be the place for you but I would rather walk in, sign, and leave as quickly as possible. Stars are rated based on the following: Mr. Aslam, Mr. Sethi, and Mr. Doran - Zero communication other than auto-generated emails. Mr. Garcia - Did tell me the price of the new one but ignored me after I said I was interested in the used one. Customer Service/Friendliness - Based on limited responses from all of the mentioned employees. Price - Based on the new 4Runner pricing being almost 3% more. Example of pricing: Arlington: MSRP 43315 Quoted Price 37900 = 12.5% off Local Competitor: MSRP 43221 Quoted Price 36572 = 15.3% off I was told by Mr. Garcia the reasoning was due to their model being advertised $600 more than the competitors, which I am still trying to figure out the math on that one. *****Update***** I tried the true car match one more time using a zip code towards Orlando. I unfortunately forgot to change the zip code and accidentally had my information sent to Arlington again. Mr. Byrd emailed me asking for feedback and I stated to see my dealer rater review. I got no direct response from him and then Mr. Sethi reached out again and actually responded for a good bit. Based on their 14.7% discount from MSRP and my trade allotment, I should of been OTD around 38K. Which would be the best price quote I have received. BUT, I was quoted at $40130 OTD. (There was a $2000 difference between standard Tax/Tag/Title Fees and what he quoted me). I sent a break down of a vehicle that had more options and was quoted at $39170 (With invoice provided by competitor) to show how I was coming to that $38k estimate. Instead I was told the $38k (Which was what their price should of been unless they tack on accessory packages) was too low and they wouldn't be matching any offers. When I asked where the hidden money went, straight downhill again. More

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Best customer service This was our second purchase from Arlington Toyota. I worked with Sam online, whom was great.. and Saif helped us out with test driving and answering This was our second purchase from Arlington Toyota. I worked with Sam online, whom was great.. and Saif helped us out with test driving and answering all questions about the vehicle. They were patient, very knowledgeable about the vehicle and most importantly not pushy! I usually am not a fan of car shopping because I don’t like to feel pressured to purchase something. This was not the case! Not once did I feel any pressure.. and if I mentioned something I didn’t like, they were quick to show me an alternative. Highly recommend them! More

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Great experience! Mike Marinelli and Daniel Conger made the whole process easy. I left with a 2020 Corolla Hybrid that I LOVE! Rick is always pleasant and experience! Mike Marinelli and Daniel Conger made the whole process easy. I left with a 2020 Corolla Hybrid that I LOVE! Rick is always pleasant and happy!! More

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Phenomenal experience!!! The car buying experience was great! All my questions were answered. The staff helped out keeping my son entertained during the whole process. I recom The car buying experience was great! All my questions were answered. The staff helped out keeping my son entertained during the whole process. I recommend this dealership for anyone looking at buying a Toyota. More

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