Dealership Experience
6 mos
Industry Experience
10 yrs, 5 mos
Languages Spoken
English
24 Reviews
Write a Review24 Reviews of Richard Tross
February 14, 2024
Overcharging to fix hood. Should have been told when we made appointment that the recalled had been done and not wait till we got there. Then wanting overcharge to fix it. We Should have been told when we made appointment that the recalled had been done and not wait till we got there. Then wanting overcharge to fix it. We were willing to $99 but no more. Brought to another place and fixed in 5 minutes with no charge. Lost our business. More
February 08, 2024
I brought my 2011 Nissan Sentra in on Monday morning. Service Engine light on. I was told they were a couple days behind and would not get to it until Wednesday. Called Wednesday, still behind; would Service Engine light on. I was told they were a couple days behind and would not get to it until Wednesday. Called Wednesday, still behind; would try to get it on Thursday. Had not heard anything by Saturday. I decided to pick it up. Took it to independent shop. He checked Mass Air Flow Sensor, EGR, Air intake. Couldn't find anything wrong. Service Engine Light went out. No Charge. Sold vehicle to CarMax on January 31, 2024. More