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Richard Nickels
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16 Reviews
16 Reviews of Richard Nickels
July 25, 2019
Over and above! I had applied for a loan online and Kristen sent all the financing information and options to me before I traveled to the dealership. She then spoke w I had applied for a loan online and Kristen sent all the financing information and options to me before I traveled to the dealership. She then spoke with me on the phone and had the PERFECT truck selected for me with options that I hadn’t even thought of but LOVE. Kristen was with a customer when I arrived so she had Rick work with me. It was such a smooth transition and I was impressed that she didn't have me sit and wait on her. It was a team approach with the customer getting the best service at Lithia. Rick was exceptional! He, very patiently, walked me through all the features of the Tacoma and accompanied me on the test drive. He also picked me up at the airport since I had to return the rental car. Once we got back to the dealership, he stayed with me and set up the navigation and voice recognition system in the truck. I was so grateful because I encountered a terrible storm driving home but felt safe knowing that I wouldn’t miss a turn. My overall experience was waaaay better than expected! The people at Lithia go over and above!! More
by Karen
Other Employees Tagged: Kristen Paulsen, Clinton Shelton
Helpful 
April 20, 2019
just bought our fifth Toyota Just purchased a RAV4, and the experience was very good. Rick is a great listener, and sought to find us just the right vehicle, and at a great price Just purchased a RAV4, and the experience was very good. Rick is a great listener, and sought to find us just the right vehicle, and at a great price. We are extremely happy with our newest Toyota! More
by happycamper
April 16, 2018
New truck purchase I am not a fan of the high pressure sales tactics , but, in the end we were able to agree on a price and I feel that our salesman did a good job of w I am not a fan of the high pressure sales tactics , but, in the end we were able to agree on a price and I feel that our salesman did a good job of working with us and I feel we were treated very fairly. Overall, it was a good experience. More
by WSK
March 22, 2018
Toyota Highlander Sat in all of the mid size SUV's and the Highlander felt the best of all of them. Rick Nickels was the first salesman to help me and I liked his appro Sat in all of the mid size SUV's and the Highlander felt the best of all of them. Rick Nickels was the first salesman to help me and I liked his approach and personality. I came back the next day and looked at all of the colors and then settled on the one that I ended up purchasing. He was very helpful and knowledgeable from the very beginning. I even lost my wedding ring while I was there and he went the extra mile and dumped out the bathroom garbage and there it was. More
by BP5292
March 14, 2018
Great Prior happy customer second car bought there friends have been happy customers too have high praise for service dept boy friend has great experience a Prior happy customer second car bought there friends have been happy customers too have high praise for service dept boy friend has great experience also More
by Gatomantomz
Other Employees Tagged: Jhevon McMillan
January 31, 2018
Repeat Lithia Toyota customer We keep coming back because of the great treatment and service we receive! We will keep coming back! We like the Toyota trucks and how they hold value We keep coming back because of the great treatment and service we receive! We will keep coming back! We like the Toyota trucks and how they hold value! More
by Homebuilder
Other Employees Tagged: Michael Cleveland, Patrick O'Neill , Jim in service
August 08, 2017
Salesman He was outstanding. Rich Nickels gave us a thorough orientation of our car. This included exterior and interior of our new Highlander. Then he pro He was outstanding. Rich Nickels gave us a thorough orientation of our car. This included exterior and interior of our new Highlander. Then he proceeded to orient us on usage of gps and Bluetooth. . More
by mountainlady
Other Employees Tagged: Tristan Tiller
May 04, 2017
Great Experience from beginning to end. I purchased a used car here. I have not been on a car lot in over 20 years and did not know what to expect. Very professional, no pressure at all, j I purchased a used car here. I have not been on a car lot in over 20 years and did not know what to expect. Very professional, no pressure at all, just treated me as I would expect to be treated and I am in Sales. They aim to please here no matter what your Budget! More
by Happy in Billings
March 30, 2017
Rick Nickels, sales; Jhevon McMillan, Finance Manager Both of these folks were very professional and very helpful! Both spent a lot of time with us and were very friendly. Next time we are in the marke Both of these folks were very professional and very helpful! Both spent a lot of time with us and were very friendly. Next time we are in the market for a new Toyota we will be back!!! (This was our 5th Toyota and we have been driving them since 1998 - great cars!) More
by Debby Kohler
Other Employees Tagged: Jhevon McMillan, Chris Wells
November 11, 2016
Highly recommend This is our fourth vehicle purchase (fifth Toyota) since moving to Billings in 2003. We enjoy working with Rick Nickels and are very satisfied with t This is our fourth vehicle purchase (fifth Toyota) since moving to Billings in 2003. We enjoy working with Rick Nickels and are very satisfied with the Service Department. More
by dcdh
