Kristen Paulsen

Very friendly and knowledgeable, they made the whole transaction as smooth as possible. They were eager to help and provided good communication throughout the whole process. transaction as smooth as possible. They were eager to help and provided good communication throughout the whole process. More

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Friendly and professional people in a nice facility got me in smoothly without hassle also appreciate the shuttle me in smoothly without hassle also appreciate the shuttle More

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STAY AWAY! I'M STILL TRYING TO DEAL WITH THE BAIT AND SWITCH FROM THEM I'M STILL TRYING TO DEAL WITH THE BAIT AND SWITCH FROM THEM More

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On September 4, 2021, I travelled 5 hours to Lithia Toyota in Billings Montana to purchase a 2017 Toyota Camry with approximately 13,500 original miles. I knew the car had curb rash on one of the rims Toyota in Billings Montana to purchase a 2017 Toyota Camry with approximately 13,500 original miles. I knew the car had curb rash on one of the rims as I observed it in the pictures in the Lithia advertisement. The description of the car had no mention of any damage to/on the car. Mind you, I had also sent Lithia a nonrefundable 1k deposit to consider the car sold. Upon arrival at the dealership I noticed an unrepaired chip in the windshield just above the steering wheel in the drivers’ line of view. I was advised they hadn’t noticed it. I asked if they could repair the chip? I was told no that they didn’t have the capability, but I could go to one in town a pay out of my own pocket to have it repaired. I also noticed the other rim on the passenger side had deep gouges on the lip of the rim from a previous driver striking a curb. The driver side rear bumper on the corner had three 12 inch long scratches that had been repaired with touch up paint. At this point in time I still decided to purchase the car. The Carfax was clean. After traveling about 4 hours on the way home my wife and I stopped for a late lunch. As we exited the restaurant I noticed a 2 inch ding in the plastic on the bottom lip of the front spoiler. I missed this at the dealership. But the garage they had the car in was fairly dark and the front end was close to the front wall. It would have been hard to see as the wall was in the way and I would have had to get down on the ground in front of the car to see it. The picture of the car in the ad did not show this damage. All of this I wrote off and accepted I was stuck with the car as is. As was told to me many times during the sale. On Tuesday September 7, I came out of my house in the later in the afternoon. I noticed the trunk lid of the car had roughly 30 small dings in the trunk lid. Which looked like hail damage. The dings are only visible when the light hits them just right. I also checked the roof and there was hail damage there also. Now I’m pissed. I emailed the salesperson and advised of the hail damage. Her response was “I’m so sorry. I try very hard to check vehicles over for customer especially when coming a long distance. I didn’t notice any hail and I’m surprised by the color it is so it had to have been light. I’m so glad you ended up with getting the $1100 off of our dealer fees now and know it’s still a very nice car for the price and certification it came with but truly understand your frustration”. Now with that being said I paid top dollar according to KBB for this car. The ad of the car made it sound mint so you can imagine my disappointment. I’m stuck with the car, so I’ll drive the wheels off it as it’s obvious the dealer will take no steps to make it right. The employee that completed the Toyota Certification checklist must be blind. Can’t wait to get this car on a lift, hopefully there won’t be any more surprises or overlooked issues. With all of this, be very careful buying a used car from this dealership sight unseen without an independent and thorough inspection. If I had purchased this car from Carvana and it showed up in this condition they would have received it back. Sales over ethics. More

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Robert Muir, Kristen Paulson & Keith DuShane are extremely professional, fair & honest. We have purchased six vehicles from LITHIA Toyota and will continue to do business with them & recommend them extremely professional, fair & honest. We have purchased six vehicles from LITHIA Toyota and will continue to do business with them & recommend them to our friends. Their service is excellent and our Toyota’s seem to last forever! More

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Had a great experience with Lithia on the front end, buying my 4Runner. Love the vehicle, but regretting buying from Lithia. My temp tag expires today, but the paperwork didn't get mailed to our local g buying my 4Runner. Love the vehicle, but regretting buying from Lithia. My temp tag expires today, but the paperwork didn't get mailed to our local government until yesterday. So after today I will be illegally driving my 4Runner And hoping I don't get pulled over and get a ticket. The lady at Lithia in the title department has lied to my husband numerous times about when she mailed it out. The manager finally looked into it and mailed it himself yesterday. The manager said there was nothing they could do and they would not send us another temp tag. If you are headed to Lithia from another state, beware! More

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I purchased a 2020 Corolla with the help of Kristen Paulsen. Kristen was helpful and patient during the selection process. I was in the market for a smaller sedan and knew Toyota was a good vehicle. I Paulsen. Kristen was helpful and patient during the selection process. I was in the market for a smaller sedan and knew Toyota was a good vehicle. I already have a RAV4 that I purchased from Lithia in 2013. The whole group is good to work with and the service department is outstanding. More

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A Great and Fun Experience I told Shane Reid I wasn't going to buy a new truck today, but I sure enough drove home in one. He was very professional, friendly, and made it happe I told Shane Reid I wasn't going to buy a new truck today, but I sure enough drove home in one. He was very professional, friendly, and made it happen. The whole group was great to work with, all the way up to the GM. He was very helpful. I've been going to Lithia Toyota of Billings for quite a few years now and always get a great deal. More

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Professional and friendly Just purchased a 2020 Toyota Highlander hybrid with the help of Kristen Paulsen. Everyone was accommodating and helpful. Our earlier purchase of a C Just purchased a 2020 Toyota Highlander hybrid with the help of Kristen Paulsen. Everyone was accommodating and helpful. Our earlier purchase of a Camry hybrid was also a good experience. They are helpful with questions and their followup service is excellent as well. More

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Lithia Toyota of Billings was great to work with. Their staff are very knowledgeable and straightforward. They gave me a great deal on a new truck. It’s nice to work with people that actually want to make staff are very knowledgeable and straightforward. They gave me a great deal on a new truck. It’s nice to work with people that actually want to make a deal on a vehicle. Thanks again for the new rig. More

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