Richard Cirami | Page 2

Sales team was awesome. Very professional and reasonable group of individuals. Pleasure to deal with. Watch out for the financing department. After closing, we found ban Very professional and reasonable group of individuals. Pleasure to deal with. Watch out for the financing department. After closing, we found bank fees of $995 (another reviewer had the same issue from December 2023) that were hidden and not disclosed on the final sales price. The bank fees were built into the purchase price with no itemized description and not authorized. There were no paperwork, explanation or itemized like item. When inquired with Valerie Boccia, she was not professional and quite rude. She implied that hidden bank fees on the final sales price is acceptable and part of the process. Her response was basically “that’s how it is” and there’s nothing that I could do. However, when we escalated to Richard Cirami via email, he understood and reimbursed me back timely. More

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Friendly clean polite clear & knowledgeable interesting fast furious seriously 15 words kind need coffee machine fast furious seriously 15 words kind need coffee machine More

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Very disappointing. Dishonest and irresponsive. I have been waiting a whole year for a small refund. After countless of emails that were never responded to I still haven Dishonest and irresponsive. I have been waiting a whole year for a small refund. After countless of emails that were never responded to I still haven't gotten that refund. It's sad to see a dealership that mistreats their customers like that. I bought an Acura MDX and that's no way to treat a good customer. More

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Honda should remove this franchise from their dealer network. Shady and dishonest sales and rude service employees. Honestly, take your business elsewhere and do the world a favor. network. Shady and dishonest sales and rude service employees. Honestly, take your business elsewhere and do the world a favor. More

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Rich is the best car salesman I ever had to deal with. Highly recommend l Highly recommend l More

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Exceptional service in the purchase of my Honda Accord— these folks exceeded my expectations, especially Phillip & Rich in Finance these folks exceeded my expectations, especially Phillip & Rich in Finance More

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Buyer beware North Shore Honda do not honor their signed agreed prices on leases . Recently picked up a 2023 CRV Ex with a signed agreed COD price only to be up charged with a bogus Bank Fee and added 1s agreed prices on leases . Recently picked up a 2023 CRV Ex with a signed agreed COD price only to be up charged with a bogus Bank Fee and added 1st month payment by Valerie in finance and Gary the sales manger. They play a shell game with the numbers , when you go to pick up the car. Very disappointed as I thought I was a valued customer of theirs . Also PS the finance manger did not resolve anything by my complaint with the better business bureau Consider this a public announcement to save others customers from the terrible experience we had More

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Phillip was a pleasure to work with. He took the time to answer all our questions, understand our needs, and make good recommendations. After deciding on one car, we determined to go for He took the time to answer all our questions, understand our needs, and make good recommendations. After deciding on one car, we determined to go for a different model and interior color. Philip was patient, understanding and located the car we wanted. Great experience.Highly recommend. More

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The sales Rep Jack was informative and listened to what I wanted. He went out of his way to contact me keeping me abreast of the status of the car I wanted. When I called the dealership I didn’t have to spea wanted. He went out of his way to contact me keeping me abreast of the status of the car I wanted. When I called the dealership I didn’t have to speak to my salesmen each person was helpful! Thank you guys for making this purchase such a positive experience. More

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I was extremely pleased with my experience. Mr. Andrew Perry was a true professional; my wife and I look forward to doing business with him in the future. Mr. Andrew Perry was a true professional; my wife and I look forward to doing business with him in the future. More

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