Regina Krauza
Regina Krauza at Smythe Volvo Cars

Regina Krauza | Page 13

Service and Parts Director

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
251 Reviews

I have been in the automotive business for over 35 years, its all I know! I have 2 kids, with 4 legs, whom I adore. I live by the moto to "lead, teach and inspire" and use it everyday in my life. We have an amazing team here at Smythe that I consider family.

Dealership Experience

9 yrs, 8 mos

Industry Experience

38 yrs, 4 mos

Languages Spoken

English English

4.9

251 Reviews

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251 Reviews of Regina Krauza

March 24, 2022

Dealership Rating
Employee Rating

Alon and the owners of Smythe Volvo are very courteous, helpful and knowledgeable. We were very satisfied with the process of purchasing our new electric car from Smythe Volvo. We recommend them to anyon More

by Josephborke
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Scott Jackson, Alon Katende , Mike Mitchko, Francine O'Donnell

Apr 05, 2022

Smythe Volvo Cars responded

Joseph, Thank you for these kind words and thank you for your business. We are fortunate to have great customers like you.

March 23, 2022

Dealership Rating
Employee Rating

In 5 years, I’ve only had outstanding experiences with Smythe Service and Sales. They took my car the same day that I called to repair a tire, and managed to do the 10,000 mile service it while it was th More

by HK
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald , Dina Thomson

Apr 04, 2022

Smythe Volvo Cars responded

When our customer’s are in need that is our biggest time to shine. I’m glad to hear we were able to take care of your vehicle so quickly.

March 19, 2022

Dealership Rating
Employee Rating

I have been an extremely happy and satisfied customer of Smythe Volvo for more than 30 years - they are the absolute best. You know they are doing something right when their employees never leave, they star More

by NJGnomie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 20, 2022

Smythe Volvo Cars responded

This is an absolute stellar review and one to post on our bulletin board. We are very fortunate to have a customer like you. We appreciate your years of loyalty and we appreciate the time you took to post this detailed review.

February 21, 2022

Dealership Rating
Employee Rating

Bob Cerza is the best car salesman I’ve ever dealt with. This is now the second time I purchased a car with Bob and Smythe Volvo. During crazy times due to supply chain issues during COVID, I was extreme More

by jcclark1180
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Cerza , Jeff Morocho, Dina Thomson, Henry Zhung

Feb 27, 2022

Smythe Volvo Cars responded

Thank you for returning to Smythe Volvo to purchase another vehicle and thank you for these kind words about Bob Cerza. We hope you have many safe and happy miles in your new car.

February 14, 2022

Dealership Rating
Employee Rating

Smythe Volvo always goes above and beyond to ensure that every transaction is pleasurable. We have been a Smythe customer for 22 years. We look forward to many more! More

by Happy123
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Scott Jackson, Kyle Jackson , Dennis Jeffers, Mike Mitchko, Henry Padilla Jr

Feb 27, 2022

Smythe Volvo Cars responded

22 years! Thank you for your loyalty. We are fortunate to have customers like you.

January 31, 2022

Dealership Rating
Employee Rating

My entire service experience was a step above any other dealer I’ve ever had a car service. A+ service More

by Mnovick1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis Jeffers

Feb 13, 2022

Smythe Volvo Cars responded

Thank you for the A+ and for taking the time to post this review about our service department. We appreciate your business.

January 19, 2022

Dealership Rating
Employee Rating

I don't know where to begin with this nightmare. Stay far away from this place. Deanship will lie over and over again to your face. Spent over 20 thousand dollars there on a used car and repairs to the car a More

by cp
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Stephen Badian, Robert Steinmann

Jan 31, 2022

Smythe Volvo Cars responded

We are sorry that you feel this way and would like to see what we can do to see if we can improve how you feel about Smythe Volvo. In looking into your repair, I see the Smythe Volvo covered 91.7% of the ring repair. We do stand behind our work. If you are still having an issue with this repair please reach out to our service manager. We would like to see what we can do to make this situation better for you.

January 11, 2022

Dealership Rating
Employee Rating

Dina customer Service skills are awesome and her diversity skills are outstanding. Thank you for hiring Dina and if there is a promotion in her department please consider her as a candidate. Also More

by Same as above
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Scott Jackson, Tina Dewald , Dennis Jeffers, Mike Mitchko, Lupita Padilla, Dina Thomson

Jan 18, 2022

Smythe Volvo Cars responded

Thank you for taking the time to complement Dina and our service department. We have a great team and we are fortunate to have customers like you.

January 08, 2022

Dealership Rating
Employee Rating

First class experience with everyone that I worked with from start to finish. I’m very happy and impressed with how this service experience went. More

by BurghRocks
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jan 10, 2022

Smythe Volvo Cars responded

We appreciate this review for our service department. Knowledgeable service advisors and a strong follow process are very important to us. Thank you for taking the time to post this five star review and thank you for your business.

December 30, 2021

Dealership Rating
Employee Rating

I came from a dealership where it was all about making money. I was all set to give up on Volvo when the Smythe team Regina, Tom, Alon and Francine helped me solve the issues and took ownership of the pro More

by Mandeep kwatra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Francine O'Donnell, Alon

Jan 01, 2022

Smythe Volvo Cars responded

What a great review! This is one to pin up on the bulletin board because you mention all the aspects of our business from service to sales. We are fortunate to have such a great team. It is great that we could resolve your issues and get you back on the road again.

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