Raymond Hebert

Both Brendan Leary and Raymond Herbert were unprofessional, unsympathetic, and dismissive of the Vehicle malfunction that put my wife's life at risk as our brand new Audi A3 TURNED OFF as she d unprofessional, unsympathetic, and dismissive of the Vehicle malfunction that put my wife's life at risk as our brand new Audi A3 TURNED OFF as she drove down the highway Forcing her to merge through lanes of traffic with no power whatsoever running to the car as to not be rear ended while the car rapidly declined in speed. The explanation I was given was that the car 'needed a software update' that led to the malfunction. I'm sorry but no software update should override a moving vehicles electrical system. After expressing the concern of my family's safety in the vehicle I requested to speak with Adnan Sehovic about our options of getting into another vehicle. I went to the dealership to meet with Adnan at the time I informed them I'd be there to find out he'd already left. Brendan informed me he could not give me a loaner and de-emphasized the severity of my situation several times saying how seriously Audi takes customer service yet would not go above and beyond to call another manager at my request so I may speak to someone about this. When I asked Brendan who would be paying for my Lyft's that I had to take there and home, he laughed and said ' you are'. The car should never have turned off on the highway putting a life at risk which is the most important issue at hand and hopefully anyone that's considering an Audi will read this and be more informed of the Safety Concerns on these vehicles. If you still decide to go down this path I hope your vehicle is safer than ours and may you be treated with the respect we all deserve as consumers. More

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Best service I ever got at a car dealership, I’m very satisfied with the service department here! satisfied with the service department here! More

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Derek at Audi Burlington communicated frequently with me to provide updates on my service. The whole team was great. to provide updates on my service. The whole team was great. More

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Easy to get an appointment. Service rep kept me well informed. Tech service was excellent. I have used Audi Burlington for over a decade and the level and quality of service Service rep kept me well informed. Tech service was excellent. I have used Audi Burlington for over a decade and the level and quality of service remains superior. More

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Great service. Honest people. They sent me videos and photos of my car while they were working on it. Honest people. They sent me videos and photos of my car while they were working on it. More

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Great team all around, fast response, take care of clients right away, loaner was available for the convenience, would not go anywhere else! Audi Burlington is the best clients right away, loaner was available for the convenience, would not go anywhere else! Audi Burlington is the best More

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An amazing experience as always, Ray was able to get my car in on very short notice and get the job done quickly car in on very short notice and get the job done quickly More

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As Always great service. Great communication. Polite and car is alway clean. I highly recommend this service center. Great communication. Polite and car is alway clean. I highly recommend this service center. More

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In and out in 1 hour. Amazing service, great people. Will never go to any other Audi dealer. Amazing service, great people. Will never go to any other Audi dealer. More

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Ray in service is great. Keeps you informed and goes above and beyond to make sure everything is going as expected. Keeps you informed and goes above and beyond to make sure everything is going as expected. More

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