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Rainer Moje

Overview Reviews (45)

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Rainer Moje

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Rainer Moje | Page 4

Service Advisor

Olathe Dodge Chrysler Jeep RAM

15500 W 117th Street
Olathe, KS 66062

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3.5

45 Reviews

Overview Reviews (45)

3.5

45 Reviews

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45 Reviews of Rainer Moje

January 24, 2024

Dealership Rating

Employee Rating

Brake job delayed from 1 day to 3 days due to someone bringing or ordering the wrong parts. Inconsistent communication about costs and pickup time. Work appears good but service quality needs improvement bringing or ordering the wrong parts. Inconsistent communication about costs and pickup time. Work appears good but service quality needs improvement More

by mparrott03

Verified Customer

Recommend Dealer

Other Employees Tagged: Rainer Moje

Helpful 1

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Jan 25, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn about the delay and communication issues you experienced during your brake job. We strive for efficiency and clear, consistent updates so it's disappointing we didn't meet those expectations this time around. Your feedback is appreciated as it helps us improve our service quality moving forward. If there are any other concerns or if you'd like to discuss further, please don't hesitate to reach out directly at Tony Acock - Service Manager - 9137803700

January 19, 2024

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Employee Rating

Waited for service person when setting appt and returning for an appt, with 10 am appt was told it would take an hour for someone to look at my car, was told I would get 10% off and more like 7%...need to lo for an appt, with 10 am appt was told it would take an hour for someone to look at my car, was told I would get 10% off and more like 7%...need to look at bill as I may have been charged a fee for using a credit card, I would have paid differently... not happy More

by tbutler003

Verified Customer

Recommend Dealer

Other Employees Tagged: Rainer Moje

Helpful 0

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Jan 19, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to read about your recent experience with us. We aim for efficiency and transparency in all our interactions, so it's disappointing to see we've missed the mark here. I'd like the opportunity to look into this further and address any billing concerns you may have - please feel free to reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

January 15, 2024

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Employee Rating

It took 4 hours to change oil and rotate the tires. Very frustrating? It sucked Very frustrating? It sucked More

by ROUNDHOUSERICH

Verified Customer

Recommend Dealer

Other Employees Tagged: Rainer Moje

Helpful 0

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Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the feedback. We sincerely apologize for the long wait during your visit and hope we have the opportunity to provide you with a more efficient experience in the future. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Tony Acock - Service Manager - 9137803700

January 14, 2024

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Employee Rating

I needed the oil changed and fluids checked and the tires rotated. It took almost 4 hrs rotated. It took almost 4 hrs More

by bdolesh2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rainer Moje

Helpful 0

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Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I appreciate you letting us know about your disappointing experience. Customer feedback helps us improve for future guests. If you would like to share any additional details, I've listed my contact information here. Tony Acock - Service Manager - 9137803700

January 14, 2024

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Employee Rating

Seemed like great experience. Got home and found they did not check fluids and still low coolant and power steering. Need to make another trip back .Grrrrr. Got home and found they did not check fluids and still low coolant and power steering. Need to make another trip back .Grrrrr. More

by chad

Verified Customer

Recommend Dealer

Other Employees Tagged: Rainer Moje

Helpful 0

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Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn about the issues you've encountered with your vehicle's fluids. This is not reflective of the thorough service we aim to provide, and we apologize for any inconvenience caused by this oversight. We'd like to help resolve this matter as soon as possible, so please reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

January 13, 2024

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Employee Rating

Came and got a quick oil change and they did the trick. Job well done. Job well done. More

by idriveadodge

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rainer Moje

Helpful 0

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Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

January 13, 2024

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Employee Rating

Serviced my car faster than I thought they would and went great Will definitely come back! great Will definitely come back! More

by mmagerl1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rainer Moje

Helpful 0

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Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

January 13, 2024

Dealership Rating

Employee Rating

The whole experience was perfect. The person helping was courteous and helpful. The service was quick and efficient. The person helping was courteous and helpful. The service was quick and efficient. More

by MEYERDENISE63

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rainer Moje

Helpful 0

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Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're delighted to know your experience at Olathe Dodge Chrysler Jeep Ram was a positive one! Thanks for highlighting our team's efficiency and courtesy. We look forward to serving you again in the future!

January 13, 2024

Dealership Rating

Employee Rating

Technicians and managers are friendly. It's never a hassle when I visit this store Close It's never a hassle when I visit this store Close More

by KBLC

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rainer Moje

Helpful 0

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Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

January 12, 2024

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Employee Rating

I had to come pick my car up on Friday without anyone looking at it and bring it back on Monday looking at it and bring it back on Monday More

by RCARBAH

Verified Customer

Recommend Dealer

Other Employees Tagged: Rainer Moje

Helpful 0

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Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi, We're sorry to hear about this experience. We welcome the opportunity to resolve these concerns and regain your confidence in us and hope you will reach out when you have the chance. Thank you, Tony Acock - Service Manager - 9137803700

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Rainer Moje | Page 4

Service Advisor

Olathe Dodge Chrysler Jeep RAM

45 Reviews of Rainer Moje

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