Rachelle Pennington | Page 3
Service Advisor
Mercedes-Benz of Columbus
7470 Veterans Parkway
Columbus, GA 31909
Dealership Experience
2 yrs, 10 mos
Industry Experience
9 yrs, 3 mos
Languages Spoken
English
195 Reviews
Write a Review195 Reviews of Rachelle Pennington
April 12, 2024
This is the best dealership the employees are always nice and respectful the atmosphere is always good and respectful the atmosphere is always good More
Other Employees Tagged: Richard Joyner, Lauren Farthing, Haley McDonald, Raul Navarro
April 12, 2024
Thank you for always being so nice and supportive and taking care of my car. The next time I come in I want to inquire about a wheel lock and new windshield wipers. taking care of my car. The next time I come in I want to inquire about a wheel lock and new windshield wipers. More
Other Employees Tagged: Lauren Farthing, Haley McDonald, Raul Navarro
April 10, 2024
Rachelle is top notch and provides the warm, personal and professional service that I have come to expect, and she never fails. Her advice is honest, explaining the services that we need and those that are n professional service that I have come to expect, and she never fails. Her advice is honest, explaining the services that we need and those that are not needed (for the time being). The integrity and knowledge that she has shown me gives me the confidence that has earned my loyalty to M-B of Columbus. More
April 01, 2024
Warranty company advised me since Rachel started another claim instead of using the open claim that CarMax started for the same issue is the reason their not able to approve my claim since the new ticket sh claim instead of using the open claim that CarMax started for the same issue is the reason their not able to approve my claim since the new ticket showing I’m over my miles. More
Other Employees Tagged: Lauren Farthing, Haley McDonald, Raul Navarro
March 31, 2024
Pleasantly surprised by their services. I expected extreme pricing but was pleasantly surprised that the diagnosis was waved when I used their services. They also offered ways to return my I expected extreme pricing but was pleasantly surprised that the diagnosis was waved when I used their services. They also offered ways to return my vehicle to me. I have solicited other Mercedes services and have found them to be more expensive and they don't offer any of the services that Mercedes of Columbus offers. Service was cheerful and helpful also. More
March 27, 2024
2nd recall in two years Not good for a Mercedes. I am disappointed to say the least I am disappointed to say the least More
Other Employees Tagged: Lauren Farthing
March 25, 2024
Rachelle was professional and welcoming. Waiting area was accommodating with refreshments and comfortable seating while waiting. The service was quick and efficient. I spent a little over a Waiting area was accommodating with refreshments and comfortable seating while waiting. The service was quick and efficient. I spent a little over an hour there for my car to be serviced which included a complimentary hand wash and vacuum. I will be returning to this location for all of my future services and highly recommend working with Rachelle and the rest of Mercedes Benz Columbus staff. More
March 21, 2024
I recently had to get my sunroof replaced at Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expec Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expectations. First and foremost, the staff at the service department were extremely friendly and welcoming. They greeted me with a smile and made me feel like a valued customer. They were also very knowledgeable and were able to answer all of my questions and concerns about my car. The waiting area was clean and comfortable, with complimentary waters available. The service department also had a shuttle service available for those who needed to leave their car for an extended period of time. I was pleasantly surprised by the speed and efficiency of the service. What impressed me the most was the honesty and transparency of the service department. They didn't try to upsell me on unnecessary services or repairs, which I have experienced at other dealerships. Instead, they were upfront about the cost and provided me with options to fit my budget. Overall, I highly recommend the service department at this car dealership. They provide exceptional customer service, have a knowledgeable and friendly staff, and offer efficient and honest service. I will definitely be returning for all of my future car maintenance needs. More
Other Employees Tagged: Nadie Martin, Lizzy Spitzmiller, Lauren Farthing, Jessica Clayton, Haley McDonald, Raul Navarro