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Rachel Farrell

Overview Reviews (62) Inventory (349)

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Rachel Farrell

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Rachel Farrell | Page 5

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.9

62 Reviews

Overview Reviews (62) Inventory (349)

4.9

62 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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62 Reviews of Rachel Farrell

March 01, 2024

Dealership Rating

Employee Rating

Every time I come to this dealership, the service is predictably timely according to service given. Everyone is courteous and professional. The waiting area is nice and spread out which gives everyone a predictably timely according to service given. Everyone is courteous and professional. The waiting area is nice and spread out which gives everyone ample room to keep distance from each other. Also, the waiting area is clean. More

by LLPYEAGLEY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words! We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

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Employee Rating

The staff were professional and treated us with respect. And the communication was clear and prompt. And the communication was clear and prompt. More

by BRENDALANCE51

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Brenda, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that our team treated you with the respect you deserve. If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

Dealership Rating

Employee Rating

Be doing business with Jim Norton for over 10 years an 3 cars later. Sales staff top of the line. Service dept , very knowledgeable and easy to deal with. cars later. Sales staff top of the line. Service dept , very knowledgeable and easy to deal with. More

by ACOHEN444

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

February 29, 2024

Dealership Rating

Employee Rating

Good experience every time! Zeb is awesome in the service department you should promote him! Great dealership! Zeb is awesome in the service department you should promote him! Great dealership! More

by JPBARNABY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zeb Freter

Helpful 0

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Mar 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Zeb was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

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Employee Rating

Rachel was very helpful. Service was great and a nice young man helped me with the navigation system on my car. Service was great and a nice young man helped me with the navigation system on my car. More

by DAGWHITE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

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Employee Rating

Received car in timely manner. They updated me with issues and took care of my requests. They updated me with issues and took care of my requests. More

by JUSMITH8282

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Not sure but think it was Rachel

Helpful 0

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Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

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Employee Rating

I purchased my car there almost 5 years ago and I have had consistently good maintenance experiences with them. had consistently good maintenance experiences with them. More

by amcog

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

February 21, 2024

Dealership Rating

Employee Rating

I was very pleased with my visit. I was surprised at how fast I was taken care of. I just had oil change and tire rotation but I've never had this done in such a timely manner 👍👍 I was surprised at how fast I was taken care of. I just had oil change and tire rotation but I've never had this done in such a timely manner 👍👍 More

by DONJRYAN67

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Cooper

Helpful 0

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Feb 22, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our service team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

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Employee Rating

Quick tire rotation service as requested at no charge to me on this date of service me on this date of service More

by SFDRIESEL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 22, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

Dealership Rating

Employee Rating

They are great and friendly people to work with. I would recommend them to anyone who wants a Toyota. I would recommend them to anyone who wants a Toyota. More

by bbwoman1960

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 22, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

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