Rachel DaSilva | Page 2

Respectful sales personnel, explained problem/s found and provided cost up front to replace/repair. Service was confident with quote and open to discussing options. Did not display aggressive behavior to pre provided cost up front to replace/repair. Service was confident with quote and open to discussing options. Did not display aggressive behavior to pressure customer to agree to service recommendations More

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Back up order on a rim with no date on when my car would be available. It wasn't until I involved my insurance that my auto didn't get repaired. be available. It wasn't until I involved my insurance that my auto didn't get repaired. More

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Very professional staff. No stress with purchase. And staff includes everyone from sales dept. and service dept. Very satisfied with purchase and would buy from again, if I w No stress with purchase. And staff includes everyone from sales dept. and service dept. Very satisfied with purchase and would buy from again, if I was in market for a new vehicle More

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Would recommend Kelley VW to anyone. Staff is always friendly and willing to help weather you’re there for service or to purchase a vehicle. This is one of the cleanest dealerships I’ve Staff is always friendly and willing to help weather you’re there for service or to purchase a vehicle. This is one of the cleanest dealerships I’ve ever visited. More

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Rachel took time to answer my questions, accommodated my needs, and followed up. This is stellar and I appreciated her kindness and patience in such a busy and hectic atmosphere in the service department. needs, and followed up. This is stellar and I appreciated her kindness and patience in such a busy and hectic atmosphere in the service department. You are a credit to Kelly VW More

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This will be my 4th Volkswagen purchase. Kelly Volkswagen makes it easy. I had a color in mind with certain specifications and they went above and beyond to find it for me. Jorge is a true Kelly Volkswagen makes it easy. I had a color in mind with certain specifications and they went above and beyond to find it for me. Jorge is a true gentleman and a pleasure to work with. Anthony Belmonte was my first sales rep at Kelly and is now the Manager of Used Car sales. He took the time to direct me to Jorge and together they found my vehicle. More

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Waiting room for service was not very customer friendly TV and coffee machine not working. TV and coffee machine not working. More

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I purchased a 2020 Toyota Camry last week and the sales process went very well, until I picked up the vehicle. I identified that the rear brakes needed to be looked at. When I arrived to pick up the veh process went very well, until I picked up the vehicle. I identified that the rear brakes needed to be looked at. When I arrived to pick up the vehicle the sales person acknowledged the brakes needed to be replaced and the service department was replacing them and would be done soon. An hour later, the sales person said he felt awful but the brakes hadn't been delivered yet but we could schedule a time for me to come back. At this point the inspection sticker needed to be done. Thirty minutes later I was informed that the inspection system was down state wide. No problem, I said I would schedule an appointment and get the brakes and sticker done. On Monday, I set up an appointment for today. When I arrived today the service manager questioned why I was bringing a Toyota to the Volkswagen dealership. I gave him the back story. He spoke with the sales person and I was told the car would be worked on. I waited for 2 hours before asking the status of my vehicle. The service manager said my vehicle was still being worked on and he notified my sales person. The sales manager informed me that the work on the vehicle had not started yet. At this point I let the sales team know I was done being jerked around and asked for the inspection sticker fee and I would deal with it on my own. I found the sales team to be responsive but the service team didn't want anything to do with dealing with a vehicle that wasn't a Volkswagen. I would be very aware when purchasing any vehicle that isn't a Volkswagen since the service department doesn't care about that type of customer. More

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Peter at Kelly VW was accommodating, courteous and the work was done under the time they stated. work was done under the time they stated. More

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A bit of a wait-but other than that, service was good. Good to know that the repair was covered under warranty. Good to know that the repair was covered under warranty. More

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