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Rachel DaSilva
Rachel DaSilva at Kelly Volkswagen
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Rachel DaSilva

Service Advisor

Kelly Volkswagen

72 Andover St.
Danvers, MA 01960

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4.3
111 Reviews

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4.3

111 Reviews

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111 Reviews of Rachel DaSilva

April 28, 2024

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After buying four Volkswagens from Kelly and having service performed on all of them I can confirm this dealer has changed my perception of car buying and dealer service. Nothing but a great experienc More

by ShootCloser
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Yes
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May 01, 2024

Kelly Volkswagen responded

Thank you for your continued trust in us! We're thrilled to hear that your experiences with both buying and servicing your Volkswagens have been consistently positive. Our team is dedicated to providing exceptional service, and we're happy to have changed your perception of car buying and dealer service. We look forward to continuing to exceed your expectations in the future!

February 12, 2024

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Great fast service today. Oil change, rotating tires and check engine issue less than an hour. More

by sami.jaber
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Yes
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Feb 26, 2024

Kelly Volkswagen responded

Thank you, Sami, for sharing your service experience with us! We're glad to hear that you had a great and fast experience with us, including an oil change, tire rotation, and addressing your check engine issue in less than an hour. We strive to provide efficient service without compromising quality. If there's anything else we can assist you with, please feel free to reach out!

February 10, 2024

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Excellant customer service and discounts if asked veterans appreciation beautiful people ladies cleanliness and great bathrooms More

by Stephenclancey
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Recommend Dealer
Yes

Other Employees Tagged: Scott Robert , Georgous lady at pay counter

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Feb 26, 2024

Kelly Volkswagen responded

Hi Stephen! We just wanted to reach out and say thank you for sharing your experience with us! It is great to know that you were well taken care of and both Scott and Rachel were so helpful! We certainly appreciate your service!

January 27, 2024

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Brought my car in service - always happy with services and support! Scheduling is easy and there is a comfortable area for waiting. More

by Ginaoconnor
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Yes
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Feb 07, 2024

Kelly Volkswagen responded

Thank you, Gina, for taking the time to share your service experience with us! Ensuring a seamless and comfortable experience for our customers is a top priority for us, and we're glad to know that scheduling was easy for you and that you found our waiting area comfortable. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out!

January 27, 2024

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Professional, thorough, and friendly. I’ve bought 4 VW cars from Kelly and they have all been serviced there as well. I will likely buy my next car from Kelly. More

by ShootCloser
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Recommend Dealer
Yes

Other Employees Tagged: Don Foss

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Feb 07, 2024

Kelly Volkswagen responded

Thank you so much for your loyalty! It's great to know that you've purchased multiple VW cars from us and have continued to trust us with servicing them. We greatly appreciate your continued support and are honored to be your dealership of choice. When you're ready for your next vehicle purchase, we'll be here to assist you every step of the way. If you ever have any questions or need further assistance in the meantime, please don't hesitate to reach out!

August 23, 2023

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Always great service every time I come in to get my cars checked out. I have a 2018 VW Tiguan and a 2021 VW Arteon. Many thanks to the service department at Kelly VW! More

by James33
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jackie Amodeo, Drew Kavanagh, Scott Robert, Nick Irving, James Little, Don Foss, Barry Gagne, Eric Cole , Edward Pineault

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Oct 12, 2023

Kelly Volkswagen responded

Thank you, James, for taking the time to share your experience with us! We're pleased to hear that you've consistently had great service whenever you've visited our dealership to get your cars checked out. Serving you and ensuring your vehicles are in top condition is always our pleasure. If you have any more feedback, questions, or need assistance in the future, please don't hesitate to reach out!

July 25, 2023

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Dropped my car off early with Rachel for service. The car was done the same day which was a pleasant surprise. More

by Nobutada55
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Yes
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Jul 26, 2023

Kelly Volkswagen responded

We are so happy to see that everything ran so smoothly and your car was taken care of in such a timely manner! Thank you so much for taking the time to share this with us!

July 22, 2023

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Mechanics are horrible. Charged me 1300 for a new fuel pump in a Tiguan with a destroyed engine. Basic diagnostic skills would have shown the issue. I asked if they could ta More

by ekailua
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Recommend Dealer
No

Other Employees Tagged: Mike Ameno, James Little, Don Foss, Eric Cole, Avirie Cabral , Edward Pineault

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July 15, 2023

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Needed oil and filter change. Drove in without an appointment and greeted by Rachel.She was able to get me in. Very professional. More

by jpg546519
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Yes
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Jul 26, 2023

Kelly Volkswagen responded

It is great to see that Rachel made sure you and your Volkswagen were well taken care of! Thank you so much for sharing your experience with us!

July 13, 2023

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Cleans, efficient and timely. Service advisor very knowledgeable. Ease of scheduling was simple and many appointments were plentiful More

by porlando1730
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Yes
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Jul 26, 2023

Kelly Volkswagen responded

Hi Portlando1730! We just wanted to reach out and say thank you! We are happy to know that you had the opportunity to work with Rachel and she took excellent care of you!

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