The Audi Ontario service department team is just amazing.
They are always so nice and welcoming. Mr. Ralph Perez is very knowledgeable and won’t steer you wrong! I would definitely recommend to make your nex
They are always so nice and welcoming. Mr. Ralph Perez is very knowledgeable and won’t steer you wrong! I would definitely recommend to make your next service appointment with Mr. Perez. He always willing to go above and beyond in making sure you’re completely satisfied with your service.
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by Jocelyn H
Service Price Transparency
Apr 29, 2024 -
Audi Ontario responded
Jocelyn,
We are grateful for you leaving Ralph this wonderful review and recommendation! We are thrilled to hear that Ralph took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was nice, welcoming and very knowledgeable. We hope to see you again the next time your vehicle needs service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Alex and service is awesome & always so helpful with any
given situation… even on his days off!
given situation… even on his days off!
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by Cynthia
Service Price Transparency
Nov 15, 2023 -
Audi Ontario responded
Cynthia,
Providing quality and efficient service is so important to us here at Audi Ontario and we are glad that Alex's efforts could meet your satisfaction! We are thrilled to know that he is always so helpful to you no matter what the problem is with your vehicle. We are honored by your repeat business with us. We look forward to continue serving you and your future automotive needs for many years to come.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Nov 15, 2023 -
Cynthia responded
My pleasure!
Thank you for acknowledging my comments, and for reaching out!!
At the dealership of Audi Ontario I experienced excellent
service and timely responses to my inquiries! Much appreciated.
service and timely responses to my inquiries! Much appreciated.
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by Sramirez8085
Service Price Transparency
Jul 13, 2023 -
Audi Ontario responded
Thank you for choosing Audi Ontario and for your positive review! Providing quality and efficient service is so important to us, and we are glad that our efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
I purchased a “pre-owned” 2016 Audi on 3/11/2023 from
Audi of Ontario. On 5/5/2023, after only 1200 miles, I began hearing a clicking/ticking noise from the right front of my vehicle. I immediately took
Audi of Ontario. On 5/5/2023, after only 1200 miles, I began hearing a clicking/ticking noise from the right front of my vehicle. I immediately took it to Bauer German Auto Mechanic in Glendora, CA. They diagnosed it to be a faulty right front axle and right front lower control arm. The head mechanic advised I take it back to Audi of Ontario. After speaking to Phil Macias, servicing manager, he apologized and welcome my vehicle the following day to be inspected. On 5/9/2023, I was advised that my vehicle was not going to be covered per their used car manager. Upon arriving, I spoke directly with Brandon Barello, head service advisor, who informed me that they did not actually inspect my vehicle nor did they even put it on a lift to confirm a diagnosis, but simply went off of the 3rd party mechanics diagnosis. In fact, I was told that their mechanic couldn’t “replicate” the same sound that myself and 4 others heard. With that said, my vehicle basically sat in their back lot for 4 days. I was given an estimate and refused service. Following that, I immediately took my vehicle to Bauer German Auto for repair and service was completed in the same day at half the cost that I was given by Audi of Ontario.
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by bretallan6
Service Price Transparency
May 18, 2023 -
Audi Ontario responded
Hi Brett,
I’m really very sorry that you are dissatisfied with your service with us. I know we have addressed this in other places but I want to address your conveners again here. When you brought the car in we could not duplicate the sound you were describing, we very much tried to do so. At that point you asked us how much would it cost if we did the service that this independent shop quoted you; so we provided that. Our quote was more; as a franchise dealer we are held to a higher standard than an independent shop. We are required to use OEM Audi parts, tools, diagnostic equipment, Audi trained technicians and more. You can always find someone to do something cheaper, but we maintain the standards that Audi sets which keep your car on the road longer.
Emil Iltchi
General Manager
Audi Ontario
(909) 292-1918
Chris Davila accommodates again….
.Always last minute but always accommodating no matter what when or where this guy is the best SVC adviser and Phil Macias his boss both amazing!!! Ty
.Always last minute but always accommodating no matter what when or where this guy is the best SVC adviser and Phil Macias his boss both amazing!!! Ty both
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by baikerman
Service Price Transparency
Other Employees Tagged:
Chris Orms
, Chris Davilia
Jan 03, 2023 -
Audi Ontario responded
Thank you so much for your excellent review! We are delighted that Chris and Phil consistently take great care of you. Our guests' satisfaction is our utmost priority. If there is ever anything more that we may help you with, please do not hesitate to give us a call!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Alex Wong is the best service consultant!
Understand what customer needs and always explain everything very detail.
Understand what customer needs and always explain everything very detail.
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by AUDI KING
Service Price Transparency
Dec 22, 2022 -
Audi Ontario responded
Thank you for taking the time to leave Alex this positive review! Offering thorough and efficient service is so important to us, and we are glad that he could consistently provide you with nothing less. It is our pleasure to serve you and your Audi needs in any way possible. Please do not hesitate to let us know how he and the team may be of further service to you in the future.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Best dealership ~ working with them almost 8 years best
place purchasing and servicing your car
place purchasing and servicing your car
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by AUDI KING
Dec 22, 2022 -
Audi Ontario responded
Thank you for your 5-star rating! We are honored by your continued business of 8 years, and we are so glad that our team could consistently provide you with a top-notch experience. It is our pleasure to serve you. Please do not hesitate to let us know how we may be of further service to you in the future!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
The dealership and service area are very clean and always
full staff dealing with the problems that you have
full staff dealing with the problems that you have
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by AUDI KING
Service Price Transparency
Dec 22, 2022 -
Audi Ontario responded
Thank you for choosing Audi Ontario and for your positive review! We are so glad that our service team consistently takes great care of you throughout your visits. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Nice and clean plus the service always done on time and
lots of car choice
lots of car choice
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by AUDI KING
Service Price Transparency
Dec 22, 2022 -
Audi Ontario responded
Thank you for taking the time to leave us this 5-star rating! We are so glad that our team could consistently provide you with quality and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
For Service look for Alex Wong and for sales and manager
look for Raymundo / Kevin
look for Raymundo / Kevin
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by AUDI KING
Service Price Transparency
Dec 22, 2022 -
Audi Ontario responded
Thank you so much for your positive review! Alex, Raymundo, and Kevin will be honored to know how confident you are in their efforts. We hope that you continue to choose Audi Ontario for all of your future automotive needs!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
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