Peter Heard | Page 4

The service was great, they made me feel welcomed and wanted soon as I entered the building. The scheduling and appointment system was easy fast and simple wanted soon as I entered the building. The scheduling and appointment system was easy fast and simple More

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I recently brought my Audi Q5 in for routine service offered n my extended warranty. I consistently receive prompt attention and ease in scheduling service. My Service Manager, Peter Heard, is always qu offered n my extended warranty. I consistently receive prompt attention and ease in scheduling service. My Service Manager, Peter Heard, is always quick to return my calls and keeps me informed of additional services suggested. I appreciate the option of a loaner car although this visit did not require one. More

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The very best people from the top to bottom...Mr. Gordon, Mike D., Val K, Serge and Prashant in F&I... Have purchased 3 cars... Atanis is great and of course Evan and team in service always take great care o Mike D., Val K, Serge and Prashant in F&I... Have purchased 3 cars... Atanis is great and of course Evan and team in service always take great care of you. More

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Peter is wonderful and provide best and professional service I just had my Q5 40k miles maintenance with Audi Silver Spring. Peter is the one who assisted me with an excellent customer mindset and very professio I just had my Q5 40k miles maintenance with Audi Silver Spring. Peter is the one who assisted me with an excellent customer mindset and very professional service. During the COVID-19, for the key, documents for sign and pen, etc, he always sanitizes them very well before I touch them. Before I came in I forgot to wear my masks, I was looking if any masks in my bag out of the door...he had observed from inside and walked to me and pass me a new mask! So many details during the whole service process very impressed me!!! He is really awesome!!! Highest service standard!!! More

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One of the best experiences from this top notch team. Never had a complaint about the quality of their work. The staff is professional, friendly and efficient. I highly recommend bringing your favorite A Never had a complaint about the quality of their work. The staff is professional, friendly and efficient. I highly recommend bringing your favorite Audi here. More

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I received nothing short of true professionalism with kindness! I was never pressured are rushed into a decision but given the upmost respect and all the information I needed to make my decision. kindness! I was never pressured are rushed into a decision but given the upmost respect and all the information I needed to make my decision. More

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Excellent, enjoyable, customer service on point This dealership is the best. Always have good customer service! Dimitra and Evan are the best! They both always make sure to take good care of me and This dealership is the best. Always have good customer service! Dimitra and Evan are the best! They both always make sure to take good care of me and my vehicle. And go out of their way and at times even beyond. Recommend this dealership to anyone. Will be coming back in the near future for my service. More

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The unexpected is the best reward I had no idea when I walked in that I would purchase a 2010 A6 in pristine condition. Not a scratch on it, with an additional $3500 in work value to b I had no idea when I walked in that I would purchase a 2010 A6 in pristine condition. Not a scratch on it, with an additional $3500 in work value to be included in the 13k price. I was planning to buy a 2017 or newer. With 2 kids in college Alex made me a deal that made the best sense for my budget and a month later I'm still thrilled. Thank you Alex for taking such good care of me and my family. I'm an Audi fan for life. Also, for customer service and service, they don't come any better than Peter Heard. Simply put, He's the best of the best and he knows his Audi's. More

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Amazing cars! Amazing Staff! I've been going to this dealership for 3 years for service and visiting occasionally in hopes of getting a new car. I had a rough situation but the se I've been going to this dealership for 3 years for service and visiting occasionally in hopes of getting a new car. I had a rough situation but the second time around they were able to work it out. I have nothing bout positive raves about majority of the staff; the only less than 5 star ratings were just people who were about their business but could've used a bit more humanity in their service approach. But definitely no complaints. Even when I wasn't able to get a new car, the workers were amicable and they remembered me the next time I showed up! More

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Um Did You Forget Me? Labor Day 2018 I bought the Audi A8L from another dealer based on inventory. Within 2 weeks of purchase, I decided to have my vehicle serviced at the Labor Day 2018 I bought the Audi A8L from another dealer based on inventory. Within 2 weeks of purchase, I decided to have my vehicle serviced at the Silver Spring location. Upon my 1st visit I ordered a repair for a door ding and touch up paint, which I paid for that day. Regarding the requested repair to the door ding, my rep said she'd have to coordinate it with the rep who travels to their location on certain days to do such repairs. She said she would reach out to him and call me back with a day and time. I had to call her multiple times over the next few weeks to get a date because she never called me to arrange it. So the door ding was eventually fixed. Here we are in April though, I've been there 3x now, and still no paint to touch up where they fixed my door ding. Let's talk about this 3rd time there, which was this week. I had a recall on my car and made an appointment to drop off my vehicle and I reserved a loaner car. I was running behind and called to let them know I would be about 45 minutes late and not to give away my car. I was put on a long hold and told they'd make an exception this time but they only hold loaners for 30 minutes. REALLY??? I wasn't a no show, I called you to let you know I was in route so you'd give away my RESERVED loaner...Why Exactly? Anyway, upon arrival I couldn't locate my drivers license. I left it in my other wallet in my other car. They would not allow me to have a loaner though I had a photo of my license that I keep on my phone in case I ever lost my ID I'd at least know my license#. Ok. so, I get they wouldn't give me a loaner with only a picture of my license; HOWEVER, they offered to bring a loaner to my home the next day and take my car with them back to the dealer. Well that was Monday and today is Thursday. Hence, the title to this review "Um Did You Forget Me?" They lost ALL future business from me. And if you're reading this, credit me back for the paint that I never received. Note: Dimitra is my assigned Service Manager and who I ordered the paint through. Peter is the Service Manager that was helping me when I went in this week and who offered to deliver a loaner car to me the next day. 2 Employees while both very personable while there gave me 2 Experiences that have left me very unimpressed with overall customer service, especially for a luxury brand. More

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