Paul Stahnke | Page 3

We purchased a pre-owned vehicle from this dealership and although the car had shown issues, the staff was quick to spring into action and took care of the problem. I give them an excellent review because of although the car had shown issues, the staff was quick to spring into action and took care of the problem. I give them an excellent review because of their attentiveness and awesome service. Thanks Luther Bloomington Hyundai for your great work! More

by SatisfiedCustomer Verified Customer Verified Customer

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Before you even think of buying a car at Luther Bloomington Hyundai, read my horror story and take heed. This is the absolute worst car dealership I've ever worked with. I live in Minneapolis so I Bloomington Hyundai, read my horror story and take heed. This is the absolute worst car dealership I've ever worked with. I live in Minneapolis so I helped my daughter (in Memphis, TN) to buy a Certified Pre-Owned Hyundai Sonata from this dealership. It's been almost an entire month and the nightmarish process is ongoing. We paid $800 to get the $21,000 car shipped, but the car sat on the lot for a week without pick and the dealership blamed truckers. After some research, we learned that the dealership was offering only a fraction of that money for drivers to pickup the vehicle in Minnesota and transport it to Tennessee. That's why nobody would take the car. Once we told the dealership that we knew they were the reason the car hadn't been delivered, they got it shipped. The car that arrived was definitely not in Certified Pre-Owned condition. It had a broken bumper and dents. The damage upon delivery to my daughter was documented by the truck driver. When we spoke to Paul Stahkne, a sales manager, he said they had no way of verifying if the shipper or dealership caused the damage and the dealership wouldn't pay for repairs if the shipper wouldn't take responsibility. He said the best he would do is offer a $300.00 check- take it or leave it. He said they also wouldn't refund her money or take the car back. The dealership breached the contract since the purchase agreement was not for a damaged used vehicle. The agreement was to pay a premium for a CPO vehicle. Paul said that if the car was in-state, he would have somebody tape and glue the bumper together and then paint over it. Unbelievable! When a Tennessee bodyshop called Paul to share their repair estimate, Paul tried to convince them to tape and glue the bumper. They were clear that it needs to be replaced due to the placement of the break. At this point, Paul and everyone else at the dealership stopped returning our calls. It's a nightmare. We're crafting a formal complaint to the state attorney general's office but that should not be necessary. There's a complete lack of professionalism at Luther Bloomington Hyundai. The used car sales managers (Mike and Paul) in particular are extremely rude and condescending. Paul even hung up in my face when I called to verify his last name for the complaint letter. I wouldn't recommend this dealership to anyone. Our salesman (Chi-cori) was very very pleasant, but things went downhill from there. We even had problems with the finance department refusing to return calls and emails once we elected to use a credit union instead of their financing partners. They treated my daughter horribly and she couldn't do much about it from Tennessee. So I left work at least 5 times to show up at the dealership. My daughter now has four days left to get the proper titling paperwork from the finance department or she will not be able to legally drive the newly purchased car. This experience is absolutely awful. I love Hyundai CPO cars and I will continue to buy and recommend them; but I absolutely recommend AGAINST Luther Bloomington Hyundai. I had nothing but exceptional experiences with Buerkle Hyundai in Saint Paul, so service quality is very dealer-specific. More

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All was fine no waiting around friendly sales people and not afraid to answer questions and not that far away from were I live my car is is a good one am sure it we’ll do well in winter also not afraid to answer questions and not that far away from were I live my car is is a good one am sure it we’ll do well in winter also More

by JANOSRUNNER Verified Customer Verified Customer

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Super friendly staff. Everyone was willing to help but they weren’t pressuring at all. Pricing expectations were completely reasonable. We didn’t receive the usual car sales runaround at all they weren’t pressuring at all. Pricing expectations were completely reasonable. We didn’t receive the usual car sales runaround at all More

by GOODYMJ Verified Customer Verified Customer

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I have been to three other licensed Hyundai dealerships for this same problem and all of the other three could not figure out what was wrong, or tried to tell me it was just something that can’t be explain for this same problem and all of the other three could not figure out what was wrong, or tried to tell me it was just something that can’t be explained (which is ridiculous). We are still waiting on the part to come in before we know whether or not the problem has been fixed, but Luther Bloomington Hyundai has been super helpful and it is obvious to me that they are far more competent than the Walser Hyundai or Mankato Hyundai dealerships. Hopefully, this part will fix the problem but, even if it doesn’t, Luther has already provided an infinitely better experience and I have much more confidence in their care than their competitors’. It’s unfortunate that the part is taking about two weeks to be ready, but that’s not really anyone’s fault. More

by TIMLEETX Verified Customer Verified Customer

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Would buy from here again, answered all our questions and the whole process went smooth. Everyone was friendly, awesome customer service! Thank You to everyone that worked with us! the whole process went smooth. Everyone was friendly, awesome customer service! Thank You to everyone that worked with us! More

by youngcjmtk0507 Verified Customer Verified Customer

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I bought my last car from them it was Metro Hyundai back then Luther preformed 99% of my service I would say it was a good place to buy another Hyundai then Luther preformed 99% of my service I would say it was a good place to buy another Hyundai More

by Steve.Beery Verified Customer Verified Customer

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From your first step in the dealership staff wishing people a good morning and extremely professional. I was lucky enough to have Joshua as my representative. Very professional and helpful, explaining e people a good morning and extremely professional. I was lucky enough to have Joshua as my representative. Very professional and helpful, explaining everything and being there for you. More

by ANDY1817 Verified Customer Verified Customer

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Phenomenal team and excellent Service. Luther Bloomington Hyundai exceeded my expectations. Clean atmosphere and fantastic service Overall. I highly recommend this place to anyone—100%. Hyundai exceeded my expectations. Clean atmosphere and fantastic service Overall. I highly recommend this place to anyone—100%. More

by Peacefulness. Verified Customer Verified Customer

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Rack&pinion repair on my Genesis I was provided with a Hyundai loaner with out fuel and It look like the vehicle wasn’t sanitize. The fuel was a quart of the tank I took photos of it but I left it with a Hyundai loaner with out fuel and It look like the vehicle wasn’t sanitize. The fuel was a quart of the tank I took photos of it but I left it with a half a tank not even thanks or apologize for leaving the car with no fuel. More

by dalvarez0402 Verified Customer Verified Customer

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