Paul Sandler
Paul Sandler at Bourne's Auto Center
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Paul Sandler

Service Advisor

Bourne's Auto Center

135 Belmont Street
South Easton, MA 02375

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4.2
65 Reviews
4.2

65 Reviews

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65 Reviews of Paul Sandler

March 26, 2024

Dealership Rating
Employee Rating

Three years later & I still rave about how easy my car purchase was at Bourne's; no hassle, knowledgeable, friendly staff and just a great overall experience! I recently brought my vehicle in for servic More

by Tanyah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 26, 2024

Bourne's Auto Center responded

Tanyah, Thank you! It has been a pleasure serving you. Quality customer service is always our priority, and we're happy to hear that Paul met your expectations. Thank you again for choosing Bourne's Auto Center, we look forward to having you as one of our valued customers for many more years to come! Mike Kelley General Manager

February 01, 2024

Dealership Rating
Employee Rating

This car dealership is dishonest and untrustworthy. Their lazy and will do whatever they can to save a buck. Would avoid this dealership. Not worth your time. Their quality of service and repair is als More

by sluhaorg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 01, 2024

Bourne's Auto Center responded

We are sorry that you feel as though we are somehow responsible for an accident your vehicle was involved in four months after your purchased it. It is just not possible that any repair we performed on your vehicle would cause a problem four months later. If there was an issue with a repair it would have happened immediately. Michael Kelley General Manager

June 02, 2023

Dealership Rating
Employee Rating

Dishonest business practices related to the sale with my wife. Fake warranty made her miss work twice because “the parts didn’t come in.” More

by Mmccue2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 02, 2023

Bourne's Auto Center responded

We are incredibly sorry that there have been issues getting the correct parts and addressing your A/C and Sunroof concerns. We have come up with solution with your wife for when the parts do come in that seems to work for her. We will stand behind this repair and get this resolved for you with as little inconvenience as possible moving forward. If you would like to speak with me directly I can be reached at 508-230-2903. Michael Kelley General Manager

April 14, 2023

Dealership Rating
Employee Rating

Absolutely love working with Jose - great communication, very personable and knowledgeable. Bourne’s is a fantastic dealer to buy your car from, and once again this was a pleasurable experience - this one i More

by britdizzy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Garcia, George Mead , Jeff Forsyth

Apr 14, 2023

Bourne's Auto Center responded

Thank you for your business and this review. We're happy to hear Jose was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Kelley General Manager

February 22, 2023

Dealership Rating
Employee Rating

Paul was excellent to work with. My car needed extensive repairs and Paul went above and beyond to ensure everything was covered by the warranty I purchased through Bournes. It was a More

by catecough
Recommend Dealer
Yes
Feb 23, 2023

Bourne's Auto Center responded

It's great to hear that Paul provided you with such excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bourne's Auto Center! Mike Kelley General Manager

February 11, 2023

Dealership Rating
Employee Rating

Love this place 🥰 Best deals, Great cars Awesome people Easy to do Business with Thank you Kyle and Dave and everyone on the team More

by Micheles Massage
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2023

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Kelley General Manager

December 22, 2022

Dealership Rating
Employee Rating

Jose was very personable as well as knowledgeable. He was not aggressive in his approach at all. It was a great experience. More

by Alyo123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Garcia, Tori Gourdin

Dec 25, 2022

Bourne's Auto Center responded

Thank you so much for taking the time to leave us a great review. We are thrilled that Jose had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bourne's Auto Center! Mike Kelley General Manager

October 06, 2022

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Employee Rating

Bourne is a top notch dealership. Every time I have needed assistance, the employees have exemplified good customer service and transparency. Special thanks to Paul Sandler for his More

by mbsmith723
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Pierre

Oct 07, 2022

Bourne's Auto Center responded

Here at Bourne's Auto Center, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Paul. We appreciate your review! Mike Kelley General Manager

September 16, 2022

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Employee Rating

Bourne is the best! The only place my family has gotten cars for the last 10+ years! Kyle was super helpful. We love the no pressure sales. Definitely recommend! More

by Kelly graham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2022

Bourne's Auto Center responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Kelly, and we look forward to working with you again. Mike Kelley General Manager

Oct 25, 2022

Kelly graham responded

Updating my review as I am less than pleased. Within 2 hours of driving the new vehicle several lights came on. Apparently there was a broken wheel bearing. The oil had also not been changed. A sensor needed replacing. Brought the car in, the bearing was Replaced and oil was changed. I was told there was no record of the oil being changed before the purchase. I believe that was supposed to done with the safety check before the sale. Leads me to believe there may not have been a safety check done. I was told I would get a call to bring the car back when the intake air temp sensor came in for replacement. I have not gotten a call. I traded in a 2015 Kia Optima and was told by finance I was due a check from My warranty and to call if I didn’t receive. Which I have not. I have Emailed, email was all I could be given by someone via your chat on website, also left a voicemail and no one has contacted me back.

Oct 25, 2022

Bourne's Auto Center responded

Kelly, Thank you for taking the time to speak with me this afternoon. We apologize for the delay in closing out these remaining items. We will see you Thursday. Mike Kelley General Manager

January 08, 2022

Dealership Rating
Employee Rating

I have been a customer for 6 yrs Carlos and his staff are awesome to deal with and the service department always there when needed if you need a car check them out you will not be disappointed.. More

by Fuelup001
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Machado, George Mead , Kevy Lima

Jan 08, 2022

Bourne's Auto Center responded

Thank you so much for your excellent review! We are so glad that Carlos and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Mike Kelley General Manager

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