Paul Sadlon Jr.

I had a Transport Canada Recall on my car. Potential engine oil leak can be a fire hazard. When I brought it in, there was no leak. When I left, there was a leak. I told Karen that this was a Potential engine oil leak can be a fire hazard. When I brought it in, there was no leak. When I left, there was a leak. I told Karen that this was a negligence issue and she didn't care. Called GM. Told me to take car to a dealership to see what the problem was. Took it to a trusted mechanic. Oil was smoking so it was obvious that leak came from area which was serviced. I ended up buying new gaskets and was shocked when I took off the old part that Sadlon did not install a gasket (part of recall). I should have done the work my self in the first place. Wanted to report Sadlon but the only recourse I had was to sue them. Not worth my time. Tried to speak with Paul Sadlon Jr. Did not return my call. TFSA does not licence auto mechanics. Two other Ontario government offices repeatedly told me it wasn't their responsibility but the "other" office's responsibility. I will never go to their service department again. More

Helpful 0

Report | Print

Had a vehicle recall for airbag issues and brought my truck into Paul Sadlon, where I purchased it. After having the airbag issue addressed I noticed my airbag light was on in my truck. I called Paul S truck into Paul Sadlon, where I purchased it. After having the airbag issue addressed I noticed my airbag light was on in my truck. I called Paul Sadlon service to advise them and they without hesitation indicated, " it wouldn't be from the service done to the passenger side airbag install, so we would have to hook it up for a diagnostics check, and that's $124.00" All I can say is really.....what customer service. In response I advised them I would never purchase another vehicle from Paul Sadlon. Signed, Unfreakinbelievable! More

Helpful 3

Report | Print

I always get the best level of service and care from these guys! Quick and easy is always a bonus! these guys! Quick and easy is always a bonus! More

Helpful 1

Report | Print

The service at Paul Sadlon Motors was exemplary. They were very professional and made me feel welcome. I would highly recommend this dealership to anyone looking to buy a vehicle. were very professional and made me feel welcome. I would highly recommend this dealership to anyone looking to buy a vehicle. More

Helpful 2

Report | Print

I was very impressed with the courteous service while maintaining Covid Safety Protecals The sales Staff were very knowledgeable about the products and options with a live demo of the vehicle maintaining Covid Safety Protecals The sales Staff were very knowledgeable about the products and options with a live demo of the vehicle More

Helpful 0

Report | Print

As always a pleasure to deal with! The professionalism, attention to detail, atmosphere, attitude and genuine people who really do care about their customers’ needs and vehicles make this dealership the on attention to detail, atmosphere, attitude and genuine people who really do care about their customers’ needs and vehicles make this dealership the only choice for all your service and sales needs! Well done!! I wouldn’t go anywhere else. More

Helpful 0

Report | Print

In the summer of 2020 You guys had a 0% financing and no payments for 84 week special.. so we came in to get a 8 seater Tahoe for our family of 7.. The man Matt who sold us the vehicle said we would be gett payments for 84 week special.. so we came in to get a 8 seater Tahoe for our family of 7.. The man Matt who sold us the vehicle said we would be getting this deal.. my wife signed the paperwork.. low and behold two weeks later the payments started coming out... we just had our 5th child two weeks ago and went in to ask to speak with someone.. they never called or got back to us.. We popped in today and spoke with Heather from financing... She informed us she was “sorry” and there was “nothing she could do for us because it’s too late now!” With my wife being on mat leave and it being one of the hardest years financially for a lot of people.. we are stuck making these payments we really can’t afford right now... I’m beyond mad and disappointed and I will never do business there again.. I will be letting all my family, friends, and clients know what has happened and hopefully they take their business elsewhere... We are looking to buy another 8 seater in the near future and will be going back to New Roads in Newmarket.. they always took good care of us and stuck to their word... We are just scraping by now because of this and I don’t want to even get into Christmas... my family is suffering because of this... shame on you guys.. More

Helpful 5

Report | Print

Great, good service. Make appointment early so you can get away without delay. Car ready on time that I was given. Will return next year when tires needed changing get away without delay. Car ready on time that I was given. Will return next year when tires needed changing More

Helpful 0

Report | Print

So I just purchase a 2020 Spark . In the world of cars it’s a cheapy, but to me it’s new and it’s what I can afford at age 60. Great little car I enjoy it. I just hope your service department is better th it’s a cheapy, but to me it’s new and it’s what I can afford at age 60. Great little car I enjoy it. I just hope your service department is better then your sales department. Thanks for your time More

Helpful 0

Report | Print

Morning Paul my name is rick desjardins I would like to thank Brandon and Karen in the the service department for over and above the service they provide me on the starter issues. You should be proud to ha thank Brandon and Karen in the the service department for over and above the service they provide me on the starter issues. You should be proud to have employees like them thanks again yours truly rick More

Helpful 1

Report | Print