Paul Goodwin
Paul Goodwin at Mercedes-Benz of Lehigh Valley
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Paul Goodwin | Page 2

General Manager

Mercedes-Benz of Lehigh Valley

3401 Lehigh St
Allentown, PA 18103

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4.4
41 Reviews
4.4

41 Reviews

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41 Reviews of Paul Goodwin

December 02, 2023

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Employee Rating

I was well satisfied with everything and everything went very good the car was clean delivered on time and it was a pleasant experience More

by Sonnysmith49
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jim Sangiorgio

Dec 04, 2023

Mercedes-Benz of Lehigh Valley responded

Sonny, we're delighted to know you had a pleasant experience with us at Mercedes-Benz of Lehigh Valley. Thanks for sharing your satisfaction about the cleanliness and timely delivery of your car!

November 22, 2023

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Good experience. Enjoyed my time there. Rick kept me informed through the process and attended to my needs in my schedule. 👍 More

by Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard

Nov 22, 2023

Mercedes-Benz of Lehigh Valley responded

Taylor, we're glad to know you had a good experience with Rick at Mercedes-Benz of Lehigh Valley. We always aim to keep our customers informed and accommodate their schedules. Thanks for the thumbs up!

November 09, 2023

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Rick Spanitz is a real pro. I’ve been dealing with him for many years and he never disappoints. Exceptional service!!! More

by billkuplen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Thomas

Nov 09, 2023

Mercedes-Benz of Lehigh Valley responded

Bill, we're so glad to know that Rick continues to provide exceptional service for you at Mercedes-Benz of Lehigh Valley. Thank you for your loyalty and for the positive review! We look forward to our continued relationship!

October 14, 2023

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I’m very happy and pleased to be a customer of this dealership. Everyone I’ve had contact with over the years have been very courteous,helpful and pleasant. More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Sangiorgio

Oct 16, 2023

Mercedes-Benz of Lehigh Valley responded

Katie, we're so glad to know you've had consistently positive experiences with us at Mercedes-Benz of Lehigh Valley. Thanks for being a valued customer!

September 15, 2023

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We have always been impressed with both the sales and service departments. They have always gone above and beyond in our dealings with them. More

by bdclu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Sangiorgio , Rick Spanitz

Sep 15, 2023

Mercedes-Benz of Lehigh Valley responded

We're delighted to know that our sales and service departments at Mercedes-Benz of Lehigh Valley have consistently impressed you. Thank you for sharing your positive experiences with us!

September 02, 2023

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Employee Rating

Beware! !! Took my Mercedes with 14000 miles in for routine yearly inspection. Used Valet service. Driver following too close on Rt 22 TOTALED my car. Service More

by Tommy M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 05, 2023

Mercedes-Benz of Lehigh Valley responded

Tommy - We took full responsibility for the unfortunate accident on Rt 22 during rush hour, with no citations issued when you elected for the valet service. The good news is there were no injuries, and your vehicle was well compensated through our insurance company. Our insurance agent has informed us that you have accepted their offer and were issued payment, which will now close out that case. We apologize for the inconvenience this has caused and did everything we could to help, including offering arrangements with our GM to assist with a potential purchase of replacement. In reference to events of the past years, our pricing and labor rates are comparable to other dealerships, and we work hard to provide fair and accurate pricing. Thank you, Rex Weaver - Service Director - (610) 967-0827

Sep 02, 2023

Tommy M responded

NEVER AGAIN!!!!

August 17, 2023

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Great to do business with, always upfront on pricing and very friendly. I would highly recommend this dealer. More

by tas306
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 17, 2023

Mercedes-Benz of Lehigh Valley responded

We appreciate your recommendation and positive feedback! It's great to know you found our pricing transparent and the team friendly at Mercedes-Benz of Lehigh Valley. Thanks for choosing us!

August 03, 2023

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Employee Rating

Great service. Scheduling the appointment was easy, and they had availability right away. They finished all work that day. I loved the car wash after the service. More

by DavidRussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Mercedes-Benz of Lehigh Valley responded

David, we're glad to know you had a great experience with our service team at Mercedes-Benz of Lehigh Valley! We always aim for efficiency and convenience, so we're thrilled we could hit the mark. Enjoy that fresh car wash shine!

July 11, 2023

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Employee Rating

Very pleasant professional and courageous staff. They go above and beyond their duties to make sure you get the vehicle you want and at the very competitive price. This is my fourth Benz at the same More

by mukund
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Kim

Jul 11, 2023

Mercedes-Benz of Lehigh Valley responded

Thank you for the great review! We're so glad to hear that our staff at Mercedes-Benz of Lehigh Valley provided you with a pleasant and professional experience. We appreciate your loyalty as a repeat customer, and we look forward to serving you again in the future. Have a wonderful day, and congrats on your fourth Mercedes-Benz!

June 28, 2023

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Employee Rating

The people that work at the dealership are very welcoming and friendly . The service rep are amazing and help you with all your questions . More

by backbaymomma
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Rick and Juan

Jun 28, 2023

Mercedes-Benz of Lehigh Valley responded

Thank you for the kind words! We're glad to hear that our team at Mercedes-Benz of Lehigh Valley provided welcoming and friendly service. If you have any more questions in the future, don't hesitate to reach out. Have a great day!

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