Paul Goodwin

I don’t know where to begin but wow! I have been looking for a S550 coupe for 5 months to replace my CL550, After doing this for 5 months and speaking to a bunch of different dealers I d I have been looking for a S550 coupe for 5 months to replace my CL550, After doing this for 5 months and speaking to a bunch of different dealers I didn’t feel comfortable buying from, I came across one for sale at Mercedes Benz Lehigh Valley with everything I liked. I am located in New York so wanted information before I purchased the car and made the 2hr and 55min journey . The car was newly listed, As soon as we spoke to Sayed and Jacob I knew this was the experience I wanted to have. Extremely helpful over the phone. Sending me numerous photos of the car to make sure I was comfortable, numerous questions I asked not once did I feel like I was bugging them and nothing but honesty! I was completely confident that they described the car as it was and purchased the car! I arrived there with nothing but open arms from them! They make you feel like family ! The facility is amazing and was exactly the experience I wanted! The car was exactly as described even better !!! The process was super smooth and Donato the finance manager was super friendly and also made me feel very comfortable! I left there with a huge smile and an amazing S550 coupe ! Highly recommend them !!!!! More

Helpful 0

Report | Print

My service exp with Juan an crew, above professional an knowledgeable, great Mercedes experience. Ty knowledgeable, great Mercedes experience. Ty More

Helpful 0

Report | Print

Professional On time Very good work Excellent communication Honest Respectful Very good service Be safe communication Honest Respectful Very good service Be safe More

Helpful 0

Report | Print

They O k Ok ok ok ok ok ok ok ok ok ok ok ok More

Helpful 0

Report | Print

High-quality, great facility, and friendly service. I also like their cappuccino, what a great coffee machine! I also like their cappuccino, what a great coffee machine! More

Helpful 0

Report | Print

If Paul Goodwin is in anyway still associated with this dealership-be sure to steer clear of ever doing business there. One of the most horrible service experiences was with Paul Goodwin. He is incredibly dealership-be sure to steer clear of ever doing business there. One of the most horrible service experiences was with Paul Goodwin. He is incredibly rude & should not in anyway be interacting with customers. No word a lie-he told me he’s been friends with the owner for over 20 years-that their families vacation together, so it really doesn’t matter what a customer thinks. I honestly could not believe anyone would actually say this to a customer with a concern, but this guy actually did. This has a direct impact on the brand of the dealership. If Paul Goodwin is part of the team-go elsewhere so you’ll be treated ethically, with respect and professionalism-dealing with him was insulting and totally out of line and inappropriate. More

Helpful 1

Report | Print

Service person was great. Transport service was great. But-service was VERY overpriced-to the point of being ridiculous. I had a batter replaced & the labor charge was almost Transport service was great. But-service was VERY overpriced-to the point of being ridiculous. I had a batter replaced & the labor charge was almost $300?? It’s difficult to trust this dealership if they’re ripping off customers like this. More

Helpful 1

Report | Print

Off the charts, "fantastic ", highly professional, and Johnathan Sell our service advisor was very diligent in taking care of us and keeping us updated at every turn of the process. Can't say enough, abo Johnathan Sell our service advisor was very diligent in taking care of us and keeping us updated at every turn of the process. Can't say enough, about Rex Weavers service department. Top of the line sales personnel, and the GM. himself (Mr. Paul Goodwin) makes himself available to ensure we were satisfied every time we bought or leased our Mercedes vehicles. Refuse to go anywhere else! Anthony & Donna Panico More

Helpful 0

Report | Print

Jonathan was really responsive and helpful and Beth is wonderful!! I usually wait for my vehicle while it’s being serviced and it’s a wonderful experience. wonderful!! I usually wait for my vehicle while it’s being serviced and it’s a wonderful experience. More

Helpful 0

Report | Print

Everyone at the Lehigh Valley Mercedes Benz’s are good. From Edwin who helped me with the new car and Beth who is great. They make sure you are happy and got everything you wanted. From Edwin who helped me with the new car and Beth who is great. They make sure you are happy and got everything you wanted. More

Helpful 0

Report | Print