Paul Bonilla
Paul Bonilla at Salerno Duane Chrysler Jeep
Refer Me

Paul Bonilla

Service Writer

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

Contact Me
4.5
58 Reviews
4.5

58 Reviews

Write a Review

58 Reviews of Paul Bonilla

April 30, 2024

Dealership Rating
Employee Rating

Very poor customer service, no other way to put it. Local dealership that would never get my business going forward, you can do better. Shameful! More

by Bad Customer Service
Service Time
Service Communication
Recommend Dealer
No
May 03, 2024

Salerno Duane Chrysler Jeep responded

Sorry to hear that you were not happy with your experience. Customer service is very important to us, so your feedback means a lot. Our sales and service teams do their best to accommodate all of our customers needs. If there is anything we can do to help please feel free to reach out to us directly.

April 27, 2024

Dealership Rating
Employee Rating

Tires were to be rotated but on return the same tire on the same location was still having a leak so tires were not rotated but had been stated they were. Had the tire checked when the car was in for a rec More

by webeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 07, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

April 27, 2024

Dealership Rating
Employee Rating

Always ready to assist and give the best recommendations. Appointments are given in a reasonable amount of time, considering the times we are living in now. Overall, really satisfied! More

by Pepe Luque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and the 5-star review Pepe. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

April 10, 2024

Dealership Rating
Employee Rating

Pleasant and knowledgeable staff. Always helpful and through, communication is clear and timely. Highly recommend More

by bethjeffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your recommendation and 5- star review Beth. We’re thrilled that you had a positive experience with us and we thank you for your business. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

April 10, 2024

Dealership Rating
Employee Rating

Love Salerno Duane. We have purchased three cars from Boris Aguirre. He’s the best. More

by loolooash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5- star review! Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Enjoy the new vehicle!

April 08, 2024

Dealership Rating
Employee Rating

always great service. easy to schedule. had spots available as soon as the next day. More

by jbrennan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and 5 - star review! We appreciate your business and taking the time to leave us your comments. We look forward to serving you again in the future.

April 03, 2024

Dealership Rating
Employee Rating

Lack of communication when car is being serviced. It has taken 5 months to fix. I picked it up twice when they said it was fixed only to get home and realize it was not fixed. Dropped car off on a We More

by Kelly and Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill Tegethoff

March 23, 2024

Dealership Rating
Employee Rating

Great customer service. The men at service were friendly and courteous. The service took less time than projected! More

by drrx111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuche, Bill Tegethoff

Mar 25, 2024

Salerno Duane Chrysler Jeep responded

We are so happy to get that wonderful feedback on your service experience! We will continue to strive to provide the best for you and our customers. Safe travels! Thanks again for your review and your business.

March 22, 2024

Dealership Rating
Employee Rating

Service was excellent. My car was done is a short period of time. I am a big fan. More

by kjbrodbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2024

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

March 17, 2024

Dealership Rating
Employee Rating

Took 5 months and several trips to the dealership, letters to jeep company, several unreturned phone calls to the service manager, and fronting money to rent a car through enterprise to get my 2023 je More

by joeytorello
Service Communication
Recommend Dealer
No
Mar 19, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

1
...

Dealership Inventory (252 Vehicles)

new 2024 Jeep Grand Cherokee L car, priced at $53,815
2024 Jeep Grand Cherokee L
new
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
new 2024 Ram 2500 car, priced at $81,345
2024 Ram 2500
new
Diamond Black exterior
Automatic
Four-wheel Drive
new 2024 Jeep Grand Cherokee 4xe car, priced at $62,230
2024 Jeep Grand Cherokee 4xe
new
Diamond Black exterior
Automatic
Four-wheel Drive
new 2024 Jeep Wrangler 4xe car, priced at $72,250
2024 Jeep Wrangler 4xe
new
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
new 2024 Jeep Grand Cherokee L car, priced at $49,475
2024 Jeep Grand Cherokee L
new
Diamond Black exterior
Automatic
Four-wheel Drive
new 2024 Ram ProMaster 3500 car, priced at $61,095
2024 Ram ProMaster 3500
new
Bright White Clearcoat exterior
Automatic
Front-wheel Drive