Omar Colon | Page 2

Faris was outstanding. Kept me involved during the whole process. I would recommend this dealership to my friends and family. I bought an Audi Q5 and the deal was fair. process. I would recommend this dealership to my friends and family. I bought an Audi Q5 and the deal was fair. More

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Really liked the customer service. Very helpful and informative. They worked with me on finding the best car to fit me and my family’s needs. informative. They worked with me on finding the best car to fit me and my family’s needs. More

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Joe is the best sales person. He greeted us as we walked in .The staff was friendly and greeted us also. The customer service is the greatest. I appreciate Joe’s patience because I was being a bit indecisiv in .The staff was friendly and greeted us also. The customer service is the greatest. I appreciate Joe’s patience because I was being a bit indecisive about the color of the suv that I purchased and he had no problem with satisfying me and he knew exactly what I liked. I would recommend when you go to Napleton’s Valley Hyundai ask for Joe. He’s fantastic!! More

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ALDO'S THE BEST!! Aldo was super professional with me and kept me engaged the entire time. The dealership itself was clean and friendly an highly recommend buying here. Aldo was super professional with me and kept me engaged the entire time. The dealership itself was clean and friendly an highly recommend buying here. More

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Everyone at this dealership was so kinda and welcoming. Mike was very helpful with my selection. I definitely will be referring mike to my friends wanting to get a car Mike was very helpful with my selection. I definitely will be referring mike to my friends wanting to get a car More

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PURCHASED A NEW CAR ONLINE ONCE I DETERMINED I WANTED TO PURCHASE A NEW HYUNDAI IONIQ I USED A NUMBER OF ONLINE SEARCH WEBSITES (FOUND AUTO TRADERS TO BE THE BEST). FROM THE DE ONCE I DETERMINED I WANTED TO PURCHASE A NEW HYUNDAI IONIQ I USED A NUMBER OF ONLINE SEARCH WEBSITES (FOUND AUTO TRADERS TO BE THE BEST). FROM THE DEALERS PARTICIPATING ACROSS THE UNITED STATES NAPLETON'S PRICE WAS SIGNIFICANTLY LOWEST. I THEN CONTACTED RICK CUNNINGHAM THE SALES MANAGER BY PHONE, NEGOTIATED THE DEAL (NO HAGGLING!!)-WE CAME TO AGREEMENT WITHIN MINUTES! THEN PROCEEDED WITH EXCHANGING INFORMATION ie. LENDER, INSURANCE, METHOD OF PICKING UP (I LIVE IN FT MYERS FL-THEIR DEALERSHIP IS IN AURORA, IL). I FLEW INTO CHICAGO O'HARE AND WAS PICKED UP BY A SUPER EMPLOYEE AND NICE GUY NAMED CHUCK-HE DROVE ME 30 MILES BACK TO THE DEALERSHIP. I MET WITH RICK WHO HANDED ME OFF TO A SALESMAN TO CONSUMATE THE DEAL-THEIR TOP SALESMAN JORDAN KABRANOV. HE WENT OVER EVERYTHING, PROGRAMMED THE ONBOARD COMPUTER AND LINKED WITH MY PHONE AS WELL AS TOOK CARE OF FINALIZING THE SALES PORTION-THEN I WAS TRANSFERRED TO THE FINANCE MANAGER-OMAR WHO DID A NICE JOB CLOSING OUT MY PURCHASE. THE ENTIRE TIME AT THE DEALERSHIP WAS UNDER 45 MINUTES!!! THEN AS I WAS WALKING OUT THE DOOR I MET AL (WHO I THINK WAS THE GENERAL MANAGER) I CONVEYED HOW GRATEFUL I WAS FOR THE FANTASTIC SERVICE AND PROFESSIONAL TREATMENT I WAS AFFORDED. THIS IS MY 4TH VEHICLE PURCHASED ON LINE-THE OTHER THREE WERE VERY GOOD ALSO-BUT NAPLETON STOOD OUT AS THE BEST! I'M SURE ANYONE WOULD RECEIVE THE SAME SERVICE I DID.. More

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Napleton Aurora Hyundai withholds safety information I purchased a certified used 2016 Tuscon with 36,000 miles is March. Had to purchase the extended warranty per the dealership because it was a certifi I purchased a certified used 2016 Tuscon with 36,000 miles is March. Had to purchase the extended warranty per the dealership because it was a certified vehicle for over $3000 as well. The car has been in for service at least once a month for the same issue. When the car accelerates from a stopped position it jumps as if going over speed bumps and almost stalls completely when trying to turn in traffic. The dealership kept saying there was nothing wrong with it! Today a service manager was honest and informed us the vehicle had been discontinued because of the problems and they would do nothing about it! This was not disclosed at the time of the sale. More

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Worst Dealership in Illinois If I could give this dealership zero Stars I would. They are probably the most dishonest car dealership I've ever dealt with. We drove almost an hour If I could give this dealership zero Stars I would. They are probably the most dishonest car dealership I've ever dealt with. We drove almost an hour to buy a vehicle that look like a great deal. We didn't haggle on price and my husband let them know almost a week ahead of time we would be coming to purchase vehicle. They had promised to have vehicle detailed and ready when we came. Derek our salesman acted like he had no idea we were coming and vehicle was filthy when we got there. We decided we would overlook the condition and go ahead and buy the vehicle so we went ahead and made the deal for the full asking price. We were told they would take our trade-in and would give us a loner until they got the vehicle cleaned. We went ahead and completed the deal, and then they told us that they had no loner for us. At that point they had our money so we drove our vehicle home and came back after the weekend and pick up our new vehicle. This whole process took several hours. We thought our problems were over, but three months later we found out they never submitted the title when are bank called us. We spent three full days on the phone getting the runaround and leaving messages for their management flat out told us they did not care because this wasn't an expensive vehicle that we purchased. We finally forced them to send the title to the Secretary of State to get processed. When I talked to the head manager al-abbas he kept asking me what do I want? I told him what did he consider three months worth of aggravation and horrible customer service to be worth. He told me he would send $100 gift card in the mail. I would never recommend this dealership to my worst enemy, please be smarter than we were and read the reviews before you go to get a" good deal' from this bunch of xxxxxxxx who only care about you if you are spending $50,000. If I didn't work a full-time job I would pursue some sort of legal consequence for these Crooks as they clearly broke the law according to the Secretary of State. Just consider yourself warned, as bad as car dealers are considered hey, this is the worst of the worst. More

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Ryan is Awesome!🙌🏼 My husband and I went to the dealership looking for a pre owned car and Al, the manager,(great guy) introduced us to Ryan, and I kid u not, this guy w My husband and I went to the dealership looking for a pre owned car and Al, the manager,(great guy) introduced us to Ryan, and I kid u not, this guy was very welcoming. He did his best to show us a car that we would love and something that would fit our budget. After so many refusals on cars due to my pickiness, Ryan was still patient with me and found the car we wanted within my budget. Overall, he is a very humble guy and very helpful. I would recommend him to anyone who is looking for a car. More

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Great Customer Service! Goran is very helpful and knowledgeable about cars. He helped me with the purchase of my first new car. He was very patient and ready to answer all qu Goran is very helpful and knowledgeable about cars. He helped me with the purchase of my first new car. He was very patient and ready to answer all questions I had regarding this very important purchase. He listened and helped me get the right car according to my needs. I bought a brand new Hyundai Tucson which I absolutely LOVE! Even after the purchase he is still available to help with any questions I might have. I would highly recommend working with Goran, a very personable and caring salesman! More

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