Obi Mbawuike | Page 15

Overall great experiance at Mel Hambelton Ford Had a great buying experience at MH Ford. The low pressure sales model is the way to go for sure when buying a car and our salesman Obi did a great j Had a great buying experience at MH Ford. The low pressure sales model is the way to go for sure when buying a car and our salesman Obi did a great job. My wife had been looking for a new car for awhile and after visiting the other large ford dealer in Wichita and getting attacked by the sales people there we decided to give Mel Hambleton Ford a try before committing to a purchase. When we arrived at the lot we were able to browse the huge selection of cars we were looking for without a salesman breathing down our neck. When we found one we wanted to look at we went in and requested a salesman to work with. The process was painless, just the way we like it. My wife loved the Flex and decided this was the car for her. We completed the sale that night and took the car home. We did have a few minor issues with the vehicle over the next several weeks but being a certified car they were quickly resolved and the dealership did everything they could to make sure we were happy. Dan in the service department did a great job taking care of our issues and keeping us informed through the repair process. Any dealership can sell you a car. Mel Hambleton Ford not only sells cars but they stand behind their product and go above and beyond to do right by their customers. From the sales people to the management, everyone worked hard to make our experience a positive one. Thanks for our cool Flex and we look forward to our next purchase. More

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Terrible experience Im 18 years old, looking to buy my first car. So, I come here and start looking at trucks. We had talked to Ray, the sales man earlier in the day and Im 18 years old, looking to buy my first car. So, I come here and start looking at trucks. We had talked to Ray, the sales man earlier in the day and when we arrived he was busy with another customer so Obi goes with us on a test drive on a 2014 focus... not the truck I wanted. They tell me that I can't get a cheaper used truck because of the "ford first time buyer program" the vehicle must be brand new. So ok, I'll go with that. Then we go to Obi's office. I try to negotiate a different price, again, he says that the only way for me to get approved with the "ford first time buyer program" is to pay MSRP. So, I agree then we go to the waiting area and wait about an hour and a half until we go to the finance office and see mark. We get everything in there finished up and leave after about 5 hours being at the dealer total. Then about 2 weeks later we get a bill in the mail that the payment is about double what I signed for. I try to get a hold of mark and can't get a call back. Then we go to the dealership and try to talk to mark. We are sent to an office and told that mark will be with us shortly. We wait about 20 minutes and ray the salesmen comes in and starts asking us questions. I just want to ask mark what the xxxx is going on with my financing. Finally we are told that mark left for the day. Then the next day he texts me and asks if I will come into the dealership. He tells me that the deal is done and that he can't change anything now that the 10 days is up. That he is sorry. Now I'm stuck with a $20,000 car that I'm paying $35,000 for. My paper work says I'm financing $23,000 on the car not $35,000. The people I worked with are liars and very unloyal to their customers. This is the worse customer service you could get for buying your first car. They will take advantage of anyone that comes into their sight. If you think you are getting a good deal you probably aren't. More

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mel hambelton car buying was a very pleasant experience obi mbawuike was very caring to our needs and finance manager was very helpful and friendly obi mbawuike was very caring to our needs and finance manager was very helpful and friendly More

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