Norm Rosen
Service Advisor
Earnhardt Hyundai North Scottsdale
8445 E Frank Lloyd Wright Blvd.
Scottsdale, AZ 85260
78 Reviews
Write a Review78 Reviews of Norm Rosen
December 16, 2023
Excellent Service Advisor. .... highly knowledgeable.... answered all my questions promptly and completely..... I always request Norm when I visit the Service Dept. .... highly knowledgeable.... answered all my questions promptly and completely..... I always request Norm when I visit the Service Dept. More
July 15, 2023
Service is white glove, best in customer service. Norm kept me informed of the progress and exact time frame for completion, in addition to offering available snacks and beverages. Norm kept me informed of the progress and exact time frame for completion, in addition to offering available snacks and beverages. More
March 08, 2023
I purchased my 2012 Hyundai Santa Fe from a good friend who purchased it new from Earnhardt Hyundai North Scottsdale in fall of 2011. I continued taking it to Earnhardt's because they take care of it the w who purchased it new from Earnhardt Hyundai North Scottsdale in fall of 2011. I continued taking it to Earnhardt's because they take care of it the way it should be cared for. They are great to work with, are very responsive to any concerns I have regarding my car. Mike Southern was my initial contact but I have worked with other service representatives over past several years and all have been keenly aware of service and work that has been done and what most probable future needs might be. My Service Advisor on my last visit was Justin Shecton and he was right on top of his game and good to work with. I appreciate Earnhardt's because as a Phoenix resident since age 2, I appreciate having "Small town care" and the peace of mind that comes in working with people you trust. More
Other Employees Tagged: Tom Carroll , Ricardo Garcia, Adam Rodriguez, Michael Southern, Justin Shecton
February 17, 2023
I was in last month for oil change & warranty work. Very nice waiting room, sometimes I stop by and just hang out. (That’s not true). No complaints about service - however, I am here to say your webpa Very nice waiting room, sometimes I stop by and just hang out. (That’s not true). No complaints about service - however, I am here to say your webpage that calculates tire prices doesn’t work. Or at least it doesn’t work with an iPad & I don’t have a Microsoft tool. More
January 21, 2023
Hyundai issued an update to my 2017 Sonata's media system that crashed it. The service people were able to wipe the software, and reinstall it. The media system works just fine like it used to. that crashed it. The service people were able to wipe the software, and reinstall it. The media system works just fine like it used to. More