Noel Afanador | Page 3

Good experience Jack was a big help from the time I called. He answered every question correctly. called. He answered every question correctly. More

by THEROSEGANG Verified Customer Verified Customer

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I had a great experience, awesome salesperson that gave me a great deal. I’m an extremely happy customer and will be back! me a great deal. I’m an extremely happy customer and will be back! More

by ROSSYFISHER79 Verified Customer Verified Customer

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Excellent buying experience with Jack and Noel. Traveled from Savannah to pick up Car. They made the purchase easy and stress free. Love the car and it was a great deal Traveled from Savannah to pick up Car. They made the purchase easy and stress free. Love the car and it was a great deal More

by GC5317 Verified Customer Verified Customer

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Jerry Ulm was the best dealership I have worked with! Nate and Noel were wonderful and made the leasing process seamless. I love my new Grand Cherokee and would refer friends and family to Jerry Ulm! Nate and Noel were wonderful and made the leasing process seamless. I love my new Grand Cherokee and would refer friends and family to Jerry Ulm! More

by Sabrina Bik Verified Customer Verified Customer

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Quick and easy proccess; they had the vehicle ready for me to see when I got there and had me in and out within 2 hours. Everyone knew exactly what they were doing and had great explenations for any questi me to see when I got there and had me in and out within 2 hours. Everyone knew exactly what they were doing and had great explenations for any questions that I had. Nate, Antonio, sand everyone involved were very frendly and reached out multiple times to ensure a great experience. More

by Corin Verified Customer Verified Customer

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Very Flashy and Attractive Dealership. However, in my opinion once they draw you in with their very nice offerings, the service after the sale leaves a lot for improvement. I have had a ve However, in my opinion once they draw you in with their very nice offerings, the service after the sale leaves a lot for improvement. I have had a very disappointing experience that I am still trying to resolve with the purchase of a truck that was a special edition vehicle that came with a very special edition price. The truck was damaged we found after the vehicle was delivered to us from detail after signing. Did I say detail? I’m sorry, from the folks in the back that spray water on it. I was so hugely disappointed in the vehicle delivery. There was only one key because the dealership lost the spare key. This created another trip to the dealer and wasted fuel and miles to get a key cut. After sharing the damage found with the sales manager we worked with, requiring a new bumper and other parts that were damaged under the truck, that no one shared for us to find, he promised to get it fixed, along with a speaker that sounds blown and a carpet issue not allowing the all weather mats to lay flat because of a huge air pocket below the carpet. He also promised a fill up of diesel and a proper detail with a hand wax. At this point I was happy to let them practice recovery for the missed items and understand they are trying to make it right. We settled on the next Monday to drop the truck off for repairs. The parts had been ordered as they were ready to fix it. Well, the bumper stuff at least. Everything else was like the first time we were communicating it. The young lady made a list of all the issues and promised to have everything addressed. The truck was ready for pickup from collision 5 days later. No other issues addressed despite my communicating and calling each day for updates and begging them to address the other issues. The speaker and carpet remained unaddressed and the vehicle was again not detailed, filled with fuel or waxed as promised. I’d have to return. So I emailed the GM and the Fixed Ops Director my story and received a very short, let me research and get back to you response and apology (11 Days ago). I arranged with the body shop collision estimator, the original one who made the list, the list that was still in the console with her pen when I picked it up rom collision, to drop the truck off two weeks later on a Tuesday morning. She assured me that she and the service advisor would be there and would have a suitable rental ready. I arrived early at 7:30am on the day I agreed to be there the week before. Neither the collision estimator or the service advisor were there. The service advisor not even scheduled and the collision estimator did not come in. So there I was, again, explaining to a new person why I was there and what needed to happen. I understand people have emergencies but this falls back to coordinating with other people so awareness of what’s coming in and why is important. I mean I just bought the vehicle and the dealership has had it more time than I’ve had. He immediately began trying to arrange a rental, which all they had was a minivan, not to say it wasn’t something, but I didn’t buy a minivan and wasn’t happy to drive it not knowing how long it would be before my vehicle is completed. I called again this morning to get an update to see if they learned anything in diagnostic 30 hours later. Big surprise, no one had looked at the truck at that point. He called me and of day Wednesday stating he thought maybe the speaker issue was missing a TPS file, whatever that is and that hopefully he could fix it. Then went on to explain he’d have to coordinate with collision shop personnel to address the carpet that had the truck for 5 days to paint a front bumper piece so the truck would have to again go back to the body shop, where it already had been before without anyone looking at the issues I was trying fervently to address from the beginning and called and spoke with my point of contact many times during that period. No reply from the GM. I’m Still Upset More

by ChevyTruckOwner Verified Customer Verified Customer

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Excellent customer service and attention to detail. Efficient and prompt service. Thank you very much. Efficient and prompt service. Thank you very much. More

by ianlmartin Verified Customer Verified Customer

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My salesmen were awesome. Great customer service and I definitely will be a repeat customer. Great customer service and I definitely will be a repeat customer. More

by sotaboythrill2 Verified Customer Verified Customer

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The dealership is beautiful. It’s so big, with the largest inventory to choose from. They even have a cafè there that you can get good food and drinks when you’re there for maint It’s so big, with the largest inventory to choose from. They even have a cafè there that you can get good food and drinks when you’re there for maintenance services. Jordan made me feel like the most important person in the room! The purchasing process was so easy and fast ! Thank you to everyone there for making it happen! More

by blaxton329 Verified Customer Verified Customer

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Alek was very helpful in getting me in to my new truck. The finance manager Yousef was also very helpful. Noel has created a great dealership there and I will certainly be back next time when I’m ready for The finance manager Yousef was also very helpful. Noel has created a great dealership there and I will certainly be back next time when I’m ready for a new ride. More

by iragsimons Verified Customer Verified Customer

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