Roberto Garrido-Acosta

My experience was unpleasant. My sales representative was Jonathan. He told me the The price of my vehicle that shows online was 18,500 but it had a discount because it was 22,000 My sales representative was Jonathan. He told me the The price of my vehicle that shows online was 18,500 but it had a discount because it was 22,000 but after three long hard days somehow the price managed to make it back to the original price of 22,000 I asked Jonathan, but he kept stating that he would talk to his manager on the third day , he was off so I did have a different sales representative helping me but by then it was too late because Jonathan had already wrote up sales wrong so no discount, I was not given the discounted Thank price that it showed online. They made me come back several times for nothing and They would leave me sitting there with no food or water all day in the dealership. On the third day, I was finally allowed to test drive the vehicle that I was interested in. What makes me the most upset is that I was lied to about the price and The only thing they did was apologize, but did not honor the price that was shown online and that they told me I’d be paying. they told me the vehicle was also in the shop getting maintenance for those three days. I asked if they were to do any work on the car I was buying if I could have copies of the work that they did I told they would, but they never did. So overall, I tried to maintain an a good attitude But I do not like how I was treated or be tricked they even wanted me to ensure my vehicle before I drove it. More

by maganavery123 Verified Customer Verified Customer

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Had the car I wanted and was able to afford . Would deal with again in the future Would deal with again in the future More

by timsgunswh Verified Customer Verified Customer

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This is my eighth vehicle purchase from the dealership. They always get me in and out quickly. The staff is professional and courteous. I feel like I always get a very fair deal and I love doing business w They always get me in and out quickly. The staff is professional and courteous. I feel like I always get a very fair deal and I love doing business with these guys. More

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Bought 2022 Ram 2500 Laramie and it was good experience. They were all really helpful but Justin and Denny were really great people, just trust them they will do their best for you. Denny is very helpful an They were all really helpful but Justin and Denny were really great people, just trust them they will do their best for you. Denny is very helpful and solution & result oriented manager. More

by support31 Verified Customer Verified Customer

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It was a great experience, went in very skeptical but was pleasantly surprised at the professional and well run dealership. pleasantly surprised at the professional and well run dealership. More

by jhhmedic Verified Customer Verified Customer

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The folks at Jerry Ulm have unsurpassed customer service! Nate the salesman really went above and beyond my expectations to meet my needs and make the deal! Was worth the 18 hour drive from New York! I would Nate the salesman really went above and beyond my expectations to meet my needs and make the deal! Was worth the 18 hour drive from New York! I would highly recommend going with Jerry Ulm for your next new or used car purchase. Thanks everyone. From Nate the salesman , to the general manager, and even the finance manager. The team at Jerry Ulm practice honesty and professionalism. Im a business owner and take customer service strongly. I’ll just say they have a great crew and excellent leadership which resulted in an excellent experience! Im a customer for life! Thanks Again! More

by mikes70chevelless Verified Customer Verified Customer

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Finding some one to help was not an issue, getting to test drive was easy. Negotiations pretty painless for car buying goes. However after getting home and seeing the check engine light come on was nerve test drive was easy. Negotiations pretty painless for car buying goes. However after getting home and seeing the check engine light come on was nerve racking. Contacting the service department that day and getting great information wasn't a headache at all. However after being told I had to contact the initial sales representative had been very difficult. I have not recieved any response to my calls and or texts. More

by brianfisher65 Verified Customer Verified Customer

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Best service you can get at a dealer Ron and roberto are great humans which is hard to find now and days. They dis everything posible for is to leave happy are great humans which is hard to find now and days. They dis everything posible for is to leave happy More

by farahdiaz71 Verified Customer Verified Customer

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Reasonable experience. Took too long but that is typical when buying a car. The experience ended on a bad note when I was told there was only one key fob for the car and no Took too long but that is typical when buying a car. The experience ended on a bad note when I was told there was only one key fob for the car and nothing could be done. Very disappointing. More

by rbibik Verified Customer Verified Customer

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Ron and roberto were great. Best service you can get. They went above and beyond for us. High recomend Best service you can get. They went above and beyond for us. High recomend More

by farahdiaz71 Verified Customer Verified Customer

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