Nicole Bandera | Page 13

Very pleased with Nicole Bandera and her service however I was not at all happy with the call center because the call center overbooked Nicole and scheduled me for a 2 PM appointment to have my oil changed I was not at all happy with the call center because the call center overbooked Nicole and scheduled me for a 2 PM appointment to have my oil changed in my truck I finally got my truck oil change done at 4 pm and my truck was returned to me after 5 pm . Nicole Bandera, my service rep. Was very helpful and let me know that the call center had overbooked her. Call center had booked me for. 2 pm appt and it cost me Three extra hours of my time having my truck returned at 5 pm ! Very happy with Nicole and her service !!!! VERY UNHAPPY with the Call Center and the way they scheduled my appt . If I cannot make my appointments directly with my service rep,Nicole , I most definitely will not deal with the call center again !! On a scale of 1-10, Nicole gets a 10 and the Call Center gets a -2. !!! More

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Received excellent service very knowledgeable of my vehicle would recommend this location to everyone I know meet my every expectation also I’m considering making them my dealership for service vehicle would recommend this location to everyone I know meet my every expectation also I’m considering making them my dealership for service More

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Really great experience. Transparent, honest, helpful. Everyone was friendly and welcoming. Will definitely be back! Everyone was friendly and welcoming. Will definitely be back! More

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Dropped vehicle off for state inspection. Appointment was for 10am, but we dropped it off early, thinking maybe we'd get it done sooner. It's been there practically all day. I realize that they don't m was for 10am, but we dropped it off early, thinking maybe we'd get it done sooner. It's been there practically all day. I realize that they don't make any money doing state inspections unless they can convince me to do additional service work, but I know it doesn't take all day to do an inspection. And it doesn't seem to matter if you wait for the vehicle or if you drop it off. I don't understand why this dealership is so slow. If it wasn't for the fact they're really close, I'd seriously find another place to take my wife's Jeep. More

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Although I was early for my appointment. The rep was polite and helpful. She made sure to communicate the process of service rendered. I appreciate that. polite and helpful. She made sure to communicate the process of service rendered. I appreciate that. More

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My vehicle is normally inspected as soon as the month comes in however this year with the pandemic it’s been hard to locate a place locally that is not completely booked each day, I called Hall Jeep to s comes in however this year with the pandemic it’s been hard to locate a place locally that is not completely booked each day, I called Hall Jeep to see if I could possibly get in next week and the arranged an inspection this week! Beyond my expectations and when I went pay was advised inspections are free -I kindly told the young lady, no I didn’t purchase at Hall, she advised still free. My mind is blown and if customer service is this great with service - imagine if I purchased at Hall. My next Jeep will be purchased at Hall! Thank you so much. More

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It was easy to set up my inspection online. It took about 45 minutes and I was good to go. the customer service was also very good everyone was courteous and professional. 45 minutes and I was good to go. the customer service was also very good everyone was courteous and professional. More

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I had an appointment it was right on time. The service advisor was very pleasant. They had a very nice waiting area. I would for certain take my vehicle back there for service. advisor was very pleasant. They had a very nice waiting area. I would for certain take my vehicle back there for service. More

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The service went very smooth and the customer service was great. Would highly recommend going to this branch. They made sure I knew exactly what each price was before starting. great. Would highly recommend going to this branch. They made sure I knew exactly what each price was before starting. More

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Great service advisers. Friendly & accommodating. Was in and out in a fair amount of time as promised and out in a fair amount of time as promised More

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