Excellent service and customer service answered all my
questions and concerns. Very helpful . would go back again
questions and concerns. Very helpful . would go back again
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by TBURKE19
Verified Customer
Verified Customer
Mar 04, 2024 -
Smithtown Volkswagen responded
Thank you for your kind words! We're thrilled to hear that you received excellent service and customer care during your visit. We're glad we could address all your questions and concerns and provide helpful assistance. Your satisfaction is our priority, and we look forward to welcoming you back again in the future!
1st the positive: service advisor, Nick Weiner, is a
keeper, and you should keep him happy and employed at your dealer
Now the real feedback:
1- cannot call the service dept directly any longer, and I
keeper, and you should keep him happy and employed at your dealer
Now the real feedback:
1- cannot call the service dept directly any longer, and I when I was transferred the phone just rang and rang, with no answer
Called back again, was then put on hold, and then hung up on
The third time I called, Sal, one of the salesmen told me to bring in
my car and he would get me in
2- the surcharge for credit cards to pay for service is gouging and classic NICKLE AND DIMING your customers
There should NOT be a surcharge for debit card payments
Are you kidding with this surcharge????
3- the new waiting area, on the sales floor is inadequate and not on par with the waiting rooms at the other dealers
4- I have purchased 6 new VW’s from Smithtown VW(look it up), and will never purchase another one from Smithtown
5- I will be purchasing a CrossSport from any other VW dealer
Net/Net: new ownership is not doing well
Please feel free to contact me if you have any questions
Mark Skurnick
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by markskur1
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your feedback, Mark. We appreciate your positive remarks about our service advisor, Nick Weiner. Regarding your concerns, we've taken note of the issues you experienced with accessing our service department via phone, and we will assess our phone system to ensure better responsiveness in the future. As for the surcharge for credit card payments, we understand your frustration and will review our pricing policies accordingly. Your feedback on the waiting area and your decision regarding future purchases from Smithtown VW has been duly noted. We are committed to addressing these concerns and continuously improving our services. If you have any further questions or feedback, please feel free to reach out to us.
Nick Weiner is honest and trustworthy amazing is why I go
there for service.
Nick Weiner should run this dealership!
there for service.
Nick Weiner should run this dealership!
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by SHERRY3505
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your positive experience with Nick Weiner! We're delighted to hear that he has consistently provided you with honest and trustworthy service. Your trust in Nick and our dealership means a lot to us, and we're grateful for your continued loyalty! If you have any further comments or need assistance in the future, please don't hesitate to reach out. We're here to ensure you continue to receive exceptional service.
Couldn't ask for a more seamless process, I have been
bringing my car to this service department for years because of their fantastic atmosphere but was the 1st time I leased a car from this dealership (
bringing my car to this service department for years because of their fantastic atmosphere but was the 1st time I leased a car from this dealership (this is my 5th VW lease since 2012)
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by mkennedy31114
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your experience with us! We're delighted to hear that you found the leasing process seamless and enjoyable. It's wonderful to know that our service department has consistently provided you with a fantastic atmosphere over the years, and we're thrilled that we could extend that same level of satisfaction to your leasing experience. We truly value your loyalty as a repeat customer, and we're honored to have earned your trust over the years. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing us for your automotive needs!
Nick Weiner at Service is outstanding, goes above and
beyond. Nick is honest, with Empathy and understanding. Nick puts me at ease with my 2020 volkswagon jetta, knowing that he will do good work.
Beca
beyond. Nick is honest, with Empathy and understanding. Nick puts me at ease with my 2020 volkswagon jetta, knowing that he will do good work.
Because of Nick Weiner working in service, I am not afraid to have work done on my car, or that I will be taken advantage of. However, Smithtown Volkswagon really needs to stop charging a fee for using a credit card? WHY? The service and parts are already very expensive, WHY DOES THE OWNER NEED TO CHARGE A FEE FOR USING A CREDIT CARD?? THIS IS NOT Right and Just, and This fee for using a credit card, needs to be arrested, apphrended, put an End to this Unfair FEE.
However this has nothing to do with Nick Weiner who is outstanding with Kindness and Empathy. Nick deserves a special Bonus, from Bob Ribildo, who takes his bonuses.
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by SHERRY3505
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jhon Jaramillo
Feb 07, 2024 -
Smithtown Volkswagen responded
It's fantastic to hear about your outstanding experience with Nick Weiner at Smithtown Volkswagen's service department!
Your feedback regarding the credit card fee is duly noted. We understand your concerns, and while we strive to provide transparent and fair pricing, we'll certainly take your comments into consideration for future improvements. We appreciate your loyalty and your trust in us to take care of your vehicle.
We'll be sure to pass along your kind words and suggestion for a special bonus to Nick Weiner. Thank you for taking the time to share your experience, and please don't hesitate to reach out if there's anything else we can assist you with. We look forward to serving you again in the future!
This service department has made a complete turnaround
since the last time I was there and is running much more efficiently than it used to . My car got checked in got services and I got a ride to and fro
since the last time I was there and is running much more efficiently than it used to . My car got checked in got services and I got a ride to and from there and all in the same day .service advisers were very good which has not always been the case excellent job
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by leo30
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2024 -
Smithtown Volkswagen responded
We appreciate your positive feedback regarding the improvements in the service department. It's fantastic to hear that there has been a noticeable turnaround, and the department is running more efficiently. We're pleased that your car was checked in, serviced, and that the process was expedited with a ride provided, all within the same day. Your acknowledgment of the service advisers' excellent job is valuable, and we're grateful for your recognition. If there's anything else we can do for you or if you have any further feedback in the future, please don't hesitate to reach out. Thank you for choosing our services, and we look forward to continuing to meet your expectations.
Excellent service.
They updated me on everything and told me what needed to be done in the near future
They updated me on everything and told me what needed to be done in the near future
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by TBURKE19
Verified Customer
Verified Customer
Service Price Transparency
Jan 29, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you experienced excellent service and that you were kept informed throughout the process. Providing clear communication and updates on necessary maintenance is crucial to us, and we appreciate your acknowledgment.
If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future.
I have to be honest the situation with my car was very
frustrating. My car was only a month old and it spent weeks in the shop for an issue with the onboard wifi, remote start and the car net application.
frustrating. My car was only a month old and it spent weeks in the shop for an issue with the onboard wifi, remote start and the car net application. The dealer did everything on the hardware side of things and were left powerless and at the mercy of VW of America and their IT department. I have to be honest Nick in service understood my frustrations and provided me with an adequate loaner car. Nick was excellent, empathetic and compassionate and listened to my weekly whining. Finally, I get a call from Nick and we tested this cars functioning and I picked it up. I get home and test it and it did not work. I called Nick and we decided to see what happens over the next few days. Poof after three days, out of nowhere the app sent me a notification. I called Nick and told him the good news. All in all, Nick made the best of a crappy, out of the ordinary situation. Great Service, great advisor.
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by GIANNIJOEDEV
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Mitchell
, Katherine Mera, Vinnay from Sales was integral in coordinating services with IT
Jan 29, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your experience with us regarding the issues with your new car. We appreciate your feedback and want to assure you that your feedback is valuable in helping us improve our services.
It's great to hear that Nick in service was able to understand and address your concerns with empathy and compassion. We are glad that he provided you with an adequate loaner car and worked diligently to find a resolution to the problems you were facing.
We recognize that situations like these can be inconvenient, and we genuinely appreciate your patience throughout the process. It's fantastic to know that, ultimately, the issue was resolved, and the functionality of your car was restored.
Thank you for acknowledging Nick's efforts in making the best out of a challenging situation. If there's anything else we can assist you with or if you have further feedback to share, please feel free to reach out. We value your business and look forward to serving you more smoothly in the future.
Nick was very helpful getting me in and out within a
couple of hours. Warranty repair at no cost to me.
couple of hours. Warranty repair at no cost to me.
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by BRIANMBEACH
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your positive experience with Nick and our team. We're delighted to hear that Nick's assistance was instrumental in getting you in and out efficiently, and that your warranty repair was handled at no cost to you. Your satisfaction is our priority, and we appreciate your trust in us for your warranty repair needs. If there's anything else we can assist you with or if you have further feedback, please feel free to let us know. Thank you for choosing our dealer and we look forward to serving you again in the future!
Noah was AMAZING and very helpful.
And the manager of the service department was great.
The dealership itself did wrong by me bc I was told my brakes were under warranty and when I
And the manager of the service department was great.
The dealership itself did wrong by me bc I was told my brakes were under warranty and when I arrived they told me they weren't. The service department helped get me a discount, but I'm not going to lie, I was majorly disappointed that the dealership didn't step up and pay for my brakes in full, especially since I am a loyal and a repeat customer - I have leased 5 cars at this dealership. to be frank, you might have lost a customer. But again, Noah was the saving grace of my experience, he should be given a raise.
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by MCSIDARI
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to share your feedback, and I appreciate your kind words about Noah and the service department manager.
I understand the frustration, and I want to assure you that your loyalty as a repeat customer is highly valued. I appreciate your honesty, and your concerns will be carefully reviewed internally to prevent similar instances in the future.
I'm glad that Noah was able to provide excellent assistance, and your suggestion about his performance will be duly noted. If you have any further details or if there's anything else we can do to address your concerns, please feel free to reach out directly.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
Jan 19, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to share your feedback, and I appreciate your kind words about Noah and the service department manager.
I understand the frustration, and I want to assure you that your loyalty as a repeat customer is highly valued. I appreciate your honesty, and your concerns will be carefully reviewed internally to prevent similar instances in the future.
I'm glad that Noah was able to provide excellent assistance, and your suggestion about his performance will be duly noted. If you have any further details or if there's anything else we can do to address your concerns, please feel free to reach out directly.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.