Nick Weiner
Nick Weiner at Smithtown Volkswagen
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Nick Weiner | Page 6

Service Advisor

Smithtown Volkswagen

530 Jericho Turnpike
St James, NY 11780

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4.6
109 Reviews
4.6

109 Reviews

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109 Reviews of Nick Weiner

March 03, 2024

Dealership Rating
Employee Rating

Excellent service and customer service answered all my questions and concerns. Very helpful . would go back again More

by TBURKE19
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Noah Reed

Mar 04, 2024

Smithtown Volkswagen responded

Thank you for your kind words! We're thrilled to hear that you received excellent service and customer care during your visit. We're glad we could address all your questions and concerns and provide helpful assistance. Your satisfaction is our priority, and we look forward to welcoming you back again in the future!

March 03, 2024

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1st the positive: service advisor, Nick Weiner, is a keeper, and you should keep him happy and employed at your dealer Now the real feedback: 1- cannot call the service dept directly any longer, and I More

by markskur1
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Sal D'Amico , Mike DiMaria

Mar 04, 2024

Smithtown Volkswagen responded

Thank you for sharing your feedback, Mark. We appreciate your positive remarks about our service advisor, Nick Weiner. Regarding your concerns, we've taken note of the issues you experienced with accessing our service department via phone, and we will assess our phone system to ensure better responsiveness in the future. As for the surcharge for credit card payments, we understand your frustration and will review our pricing policies accordingly. Your feedback on the waiting area and your decision regarding future purchases from Smithtown VW has been duly noted. We are committed to addressing these concerns and continuously improving our services. If you have any further questions or feedback, please feel free to reach out to us.

March 01, 2024

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Nick Weiner is honest and trustworthy amazing is why I go there for service. Nick Weiner should run this dealership! More

by SHERRY3505
Service Price Transparency
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Recommend Dealer
Yes
Mar 04, 2024

Smithtown Volkswagen responded

Thank you for sharing your positive experience with Nick Weiner! We're delighted to hear that he has consistently provided you with honest and trustworthy service. Your trust in Nick and our dealership means a lot to us, and we're grateful for your continued loyalty! If you have any further comments or need assistance in the future, please don't hesitate to reach out. We're here to ensure you continue to receive exceptional service.

February 18, 2024

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Couldn't ask for a more seamless process, I have been bringing my car to this service department for years because of their fantastic atmosphere but was the 1st time I leased a car from this dealership ( More

by mkennedy31114
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Sal D'Amico

Feb 20, 2024

Smithtown Volkswagen responded

Thank you for sharing your experience with us! We're delighted to hear that you found the leasing process seamless and enjoyable. It's wonderful to know that our service department has consistently provided you with a fantastic atmosphere over the years, and we're thrilled that we could extend that same level of satisfaction to your leasing experience. We truly value your loyalty as a repeat customer, and we're honored to have earned your trust over the years. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing us for your automotive needs!

February 07, 2024

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Nick Weiner at Service is outstanding, goes above and beyond. Nick is honest, with Empathy and understanding. Nick puts me at ease with my 2020 volkswagon jetta, knowing that he will do good work. Beca More

by SHERRY3505
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jhon Jaramillo

Feb 07, 2024

Smithtown Volkswagen responded

It's fantastic to hear about your outstanding experience with Nick Weiner at Smithtown Volkswagen's service department! Your feedback regarding the credit card fee is duly noted. We understand your concerns, and while we strive to provide transparent and fair pricing, we'll certainly take your comments into consideration for future improvements. We appreciate your loyalty and your trust in us to take care of your vehicle. We'll be sure to pass along your kind words and suggestion for a special bonus to Nick Weiner. Thank you for taking the time to share your experience, and please don't hesitate to reach out if there's anything else we can assist you with. We look forward to serving you again in the future!

February 02, 2024

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Employee Rating

This service department has made a complete turnaround since the last time I was there and is running much more efficiently than it used to . My car got checked in got services and I got a ride to and fro More

by leo30
Service Price Transparency
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Recommend Dealer
Yes
Feb 02, 2024

Smithtown Volkswagen responded

We appreciate your positive feedback regarding the improvements in the service department. It's fantastic to hear that there has been a noticeable turnaround, and the department is running more efficiently. We're pleased that your car was checked in, serviced, and that the process was expedited with a ride provided, all within the same day. Your acknowledgment of the service advisers' excellent job is valuable, and we're grateful for your recognition. If there's anything else we can do for you or if you have any further feedback in the future, please don't hesitate to reach out. Thank you for choosing our services, and we look forward to continuing to meet your expectations.

January 27, 2024

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Excellent service. They updated me on everything and told me what needed to be done in the near future More

by TBURKE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2024

Smithtown Volkswagen responded

Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you experienced excellent service and that you were kept informed throughout the process. Providing clear communication and updates on necessary maintenance is crucial to us, and we appreciate your acknowledgment. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future.

January 26, 2024

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I have to be honest the situation with my car was very frustrating. My car was only a month old and it spent weeks in the shop for an issue with the onboard wifi, remote start and the car net application. More

by GIANNIJOEDEV
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Recommend Dealer
Yes

Other Employees Tagged: Paul Mitchell , Katherine Mera, Vinnay from Sales was integral in coordinating services with IT

Jan 29, 2024

Smithtown Volkswagen responded

Thank you for sharing your experience with us regarding the issues with your new car. We appreciate your feedback and want to assure you that your feedback is valuable in helping us improve our services. It's great to hear that Nick in service was able to understand and address your concerns with empathy and compassion. We are glad that he provided you with an adequate loaner car and worked diligently to find a resolution to the problems you were facing. We recognize that situations like these can be inconvenient, and we genuinely appreciate your patience throughout the process. It's fantastic to know that, ultimately, the issue was resolved, and the functionality of your car was restored. Thank you for acknowledging Nick's efforts in making the best out of a challenging situation. If there's anything else we can assist you with or if you have further feedback to share, please feel free to reach out. We value your business and look forward to serving you more smoothly in the future.

January 25, 2024

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Nick was very helpful getting me in and out within a couple of hours. Warranty repair at no cost to me. More

by BRIANMBEACH
Service Price Transparency
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Recommend Dealer
Yes
Jan 26, 2024

Smithtown Volkswagen responded

Thank you for sharing your positive experience with Nick and our team. We're delighted to hear that Nick's assistance was instrumental in getting you in and out efficiently, and that your warranty repair was handled at no cost to you. Your satisfaction is our priority, and we appreciate your trust in us for your warranty repair needs. If there's anything else we can assist you with or if you have further feedback, please feel free to let us know. Thank you for choosing our dealer and we look forward to serving you again in the future!

January 18, 2024

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Noah was AMAZING and very helpful. And the manager of the service department was great. The dealership itself did wrong by me bc I was told my brakes were under warranty and when I More

by MCSIDARI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Mitchell, Noah Reed , Stephanie Lopez

Jan 18, 2024

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback, and I appreciate your kind words about Noah and the service department manager. I understand the frustration, and I want to assure you that your loyalty as a repeat customer is highly valued. I appreciate your honesty, and your concerns will be carefully reviewed internally to prevent similar instances in the future. I'm glad that Noah was able to provide excellent assistance, and your suggestion about his performance will be duly noted. If you have any further details or if there's anything else we can do to address your concerns, please feel free to reach out directly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Jan 19, 2024

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback, and I appreciate your kind words about Noah and the service department manager. I understand the frustration, and I want to assure you that your loyalty as a repeat customer is highly valued. I appreciate your honesty, and your concerns will be carefully reviewed internally to prevent similar instances in the future. I'm glad that Noah was able to provide excellent assistance, and your suggestion about his performance will be duly noted. If you have any further details or if there's anything else we can do to address your concerns, please feel free to reach out directly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

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