Very friendly staff and prompt service.
Would highly recommend this location . The service writer was able to take care of everything.
Would highly recommend this location . The service writer was able to take care of everything.
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by MUNTIQA
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2024 -
Smithtown Volkswagen responded
We're thrilled to hear that you had such a positive experience at our location! Providing friendly and prompt service is a top priority for us, and we're glad that our staff met your expectations. Thank you for your recommendation, and we look forward to serving you again in the future!
Nick was great!
Updated when needed . Sam fixed vehicle perfectly !! Had the car in and out and on my way!
Updated when needed . Sam fixed vehicle perfectly !! Had the car in and out and on my way!
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by mikemirabal12
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2024 -
Smithtown Volkswagen responded
We're thrilled to hear that Nick and Sam provided excellent service! Thank you for choosing us to take care of your vehicle needs. We're pleased that everything was resolved efficiently, and you were back on the road in no time. If you have any further questions or need assistance, please feel free to reach out.
1st the positive: service advisor, Nick Weiner, is a
keeper, and you should keep him happy and employed at your dealer
Now the real feedback:
1- cannot call the service dept directly any longer, and I
keeper, and you should keep him happy and employed at your dealer
Now the real feedback:
1- cannot call the service dept directly any longer, and I when I was transferred the phone just rang and rang, with no answer
Called back again, was then put on hold, and then hung up on
The third time I called, Sal, one of the salesmen told me to bring in
my car and he would get me in
2- the surcharge for credit cards to pay for service is gouging and classic NICKLE AND DIMING your customers
There should NOT be a surcharge for debit card payments
Are you kidding with this surcharge????
3- the new waiting area, on the sales floor is inadequate and not on par with the waiting rooms at the other dealers
4- I have purchased 6 new VW’s from Smithtown VW(look it up), and will never purchase another one from Smithtown
5- I will be purchasing a CrossSport from any other VW dealer
Net/Net: new ownership is not doing well
Please feel free to contact me if you have any questions
Mark Skurnick
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by markskur1
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your feedback, Mark. We appreciate your positive remarks about our service advisor, Nick Weiner. Regarding your concerns, we've taken note of the issues you experienced with accessing our service department via phone, and we will assess our phone system to ensure better responsiveness in the future. As for the surcharge for credit card payments, we understand your frustration and will review our pricing policies accordingly. Your feedback on the waiting area and your decision regarding future purchases from Smithtown VW has been duly noted. We are committed to addressing these concerns and continuously improving our services. If you have any further questions or feedback, please feel free to reach out to us.
Excellent service and customer service answered all my
questions and concerns. Very helpful . would go back again
questions and concerns. Very helpful . would go back again
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by TBURKE19
Verified Customer
Verified Customer
Mar 04, 2024 -
Smithtown Volkswagen responded
Thank you for your kind words! We're thrilled to hear that you received excellent service and customer care during your visit. We're glad we could address all your questions and concerns and provide helpful assistance. Your satisfaction is our priority, and we look forward to welcoming you back again in the future!
Nick Weiner is honest and trustworthy amazing is why I go
there for service.
Nick Weiner should run this dealership!
there for service.
Nick Weiner should run this dealership!
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by SHERRY3505
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your positive experience with Nick Weiner! We're delighted to hear that he has consistently provided you with honest and trustworthy service. Your trust in Nick and our dealership means a lot to us, and we're grateful for your continued loyalty! If you have any further comments or need assistance in the future, please don't hesitate to reach out. We're here to ensure you continue to receive exceptional service.
Nick Weiner is very knowledgeable with Kindness and
Empathy. I trust no one else!
There should be more goodhearted honest people in the community of Smithtown Volkswagen like Nick Weiner.
Nick Weine
Empathy. I trust no one else!
There should be more goodhearted honest people in the community of Smithtown Volkswagen like Nick Weiner.
Nick Weiner has compassion and understanding, and goes Above and Beyond every time, making Good and Ethical decisions, that is Right and Just. The Owners of this Dealership need to FOLLOW in Nick Weiner Good work Ethics and Good Code of Conduct towards customers. That customers will Trust the new owners Better and not be afraid to return, because this new ownership, now is Charging a Fee for using a credit card? WHY? This is insanity when service and parts at Volkswagen are already expensive and over the top prices. I need a new Head light that should have been covered under warranty, and the past representatives were delinquent in letting me know this@ the time IT should have been Covered and replaced for no Charge, becuse I had a crack in my headlight in 2022. There was a spider trapped that I tried to get out, and service tried to get out and they couldn't get the poor spider trapped in my headlight. Now the spider is dead in my headlight, is its resting place. I have to look @ the poor dead spider every time I do a visual look around of my 2020 Volkswagen Jetta. Now past the warranty mileage, Smithtown Volkswagen is claiming this headlight will cost me $1000 to be replaced. This is not Right and JUST. The new ownership decided to get an answering service to take calls, and it is not the right thing that they did. This past Monday, I wanted to get through directly to service and now there is this Road Block with the answering service. I thought this is it, my next vehicle will not be a Volkswagen, from the reception I received from the rude answering service lady. I feel cut off from my service people, Nick Weiner, is my Life Jacket, that keeps me from drowning, and answering services feels like imprisonment. Because of how the answering service is relating to me. I had a hostile and argumentative phone Rep., that was very obnoxious in her tone and words, and refused to help me in a humane way. Customers should be able to reach Service directly and not be cut off and locked up in a box suffocating. Getting back to Nick Weiner, the New ownership needs to be more like him, and take and learn from Nick's Great Work Ethics, who really goes above and beyond valuing dedicated customers like myself, making me feel human with Kindness and trustful good services done and completed, following in Nick's footsteps of Good Ethics Morals and Values, will be more profitable for you, than the direction the new ownership is attempting to take, will be a failure. Thank you for Reading and God Bless Nick Weiner!
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by SHERRY3505
Service Price Transparency
Feb 28, 2024 -
Smithtown Volkswagen responded
It's clear from your heartfelt words that Nick Weiner has made a significant impact on your experience at Smithtown Volkswagen. We truly appreciate your loyalty and trust in Nick's knowledge, kindness, and empathy. Your feedback regarding the transition in ownership and recent changes in service practices is invaluable to us. Rest assured, we'll take your concerns seriously and strive to address them promptly. We understand the importance of maintaining a positive and supportive relationship with our customers, and we're committed to upholding the high standards of service and ethics that Nick exemplifies. Thank you for sharing your thoughts, and we'll work hard to ensure that every interaction with us reflects the care and professionalism you deserve!
Couldn't ask for a more seamless process, I have been
bringing my car to this service department for years because of their fantastic atmosphere but was the 1st time I leased a car from this dealership (
bringing my car to this service department for years because of their fantastic atmosphere but was the 1st time I leased a car from this dealership (this is my 5th VW lease since 2012)
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by mkennedy31114
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your experience with us! We're delighted to hear that you found the leasing process seamless and enjoyable. It's wonderful to know that our service department has consistently provided you with a fantastic atmosphere over the years, and we're thrilled that we could extend that same level of satisfaction to your leasing experience. We truly value your loyalty as a repeat customer, and we're honored to have earned your trust over the years. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing us for your automotive needs!
Nick Weiner at Service is outstanding, goes above and
beyond. Nick is honest, with Empathy and understanding. Nick puts me at ease with my 2020 volkswagon jetta, knowing that he will do good work.
Beca
beyond. Nick is honest, with Empathy and understanding. Nick puts me at ease with my 2020 volkswagon jetta, knowing that he will do good work.
Because of Nick Weiner working in service, I am not afraid to have work done on my car, or that I will be taken advantage of. However, Smithtown Volkswagon really needs to stop charging a fee for using a credit card? WHY? The service and parts are already very expensive, WHY DOES THE OWNER NEED TO CHARGE A FEE FOR USING A CREDIT CARD?? THIS IS NOT Right and Just, and This fee for using a credit card, needs to be arrested, apphrended, put an End to this Unfair FEE.
However this has nothing to do with Nick Weiner who is outstanding with Kindness and Empathy. Nick deserves a special Bonus, from Bob Ribildo, who takes his bonuses.
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by SHERRY3505
Verified Customer
Verified Customer
Service Price Transparency
Feb 07, 2024 -
Smithtown Volkswagen responded
It's fantastic to hear about your outstanding experience with Nick Weiner at Smithtown Volkswagen's service department!
Your feedback regarding the credit card fee is duly noted. We understand your concerns, and while we strive to provide transparent and fair pricing, we'll certainly take your comments into consideration for future improvements. We appreciate your loyalty and your trust in us to take care of your vehicle.
We'll be sure to pass along your kind words and suggestion for a special bonus to Nick Weiner. Thank you for taking the time to share your experience, and please don't hesitate to reach out if there's anything else we can assist you with. We look forward to serving you again in the future!
This service department has made a complete turnaround
since the last time I was there and is running much more efficiently than it used to . My car got checked in got services and I got a ride to and fro
since the last time I was there and is running much more efficiently than it used to . My car got checked in got services and I got a ride to and from there and all in the same day .service advisers were very good which has not always been the case excellent job
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by leo30
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2024 -
Smithtown Volkswagen responded
We appreciate your positive feedback regarding the improvements in the service department. It's fantastic to hear that there has been a noticeable turnaround, and the department is running more efficiently. We're pleased that your car was checked in, serviced, and that the process was expedited with a ride provided, all within the same day. Your acknowledgment of the service advisers' excellent job is valuable, and we're grateful for your recognition. If there's anything else we can do for you or if you have any further feedback in the future, please don't hesitate to reach out. Thank you for choosing our services, and we look forward to continuing to meet your expectations.
Excellent service.
They updated me on everything and told me what needed to be done in the near future
They updated me on everything and told me what needed to be done in the near future
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by TBURKE19
Verified Customer
Verified Customer
Service Price Transparency
Jan 29, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you experienced excellent service and that you were kept informed throughout the process. Providing clear communication and updates on necessary maintenance is crucial to us, and we appreciate your acknowledgment.
If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future.