Nick Taylor

The service center was very professional and helpful. My advisor, Forrest, kept me updated the whole time my vehicle was in service, answered all my questions, and was generally just very nice. My car wa My advisor, Forrest, kept me updated the whole time my vehicle was in service, answered all my questions, and was generally just very nice. My car was towed in from another dealership who had it in their lot for 3 weeks even with an appt. Cool Springs got me in and my vehicle serviced in 2 business days. This dealership has earned customers for life. More

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I have bought 5 Hyundais since 2018, 4 from this dealer. Recently, the motor on my Santa Fe, failed unexpectedly. I take care of my cars with regular maintenance. The Dealer explained that though there are Recently, the motor on my Santa Fe, failed unexpectedly. I take care of my cars with regular maintenance. The Dealer explained that though there are known issues with this motor, there is no recall and nothing they could do. When I asked Carl (manager) to stand behind the car that they sold me, he said “I don’t make the cars, I just sell them!” I will never buy another Hyundai. I would have thought that the dealer would have worked hard to support a loyal customer! I am wrong- this loyalty was very one sided and unfortunately, I was on the loosing side!!! More

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This is a great dealership and service department, this is my second purchase from them. is my second purchase from them. More

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I've had a remarkable experience with Sandy Knechtel - her positive attitude and follow-up through the purchase and service experience is exemplary. Looking to purchase yet another Genesis vehicle from t her positive attitude and follow-up through the purchase and service experience is exemplary. Looking to purchase yet another Genesis vehicle from this dealership in 2023. More

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Terrible customer service. ANOTHER Factory recall and I had scheduled an appt almost 2 months out (their earliest appt). Wife arrives with the car and without even looking ANOTHER Factory recall and I had scheduled an appt almost 2 months out (their earliest appt). Wife arrives with the car and without even looking at it decide that NOW is the time to tell her they will need it for 2 days. No ride home. No car to borrow. No NOTICE! Finally the car is ready (5 days later with zero updates) and they didn’t have to do ANYTHING to it. Said that the recall service DID NOT need to happen after running tests (cool…but 5 days?) while trying to sell me on “needed” services. Go to pick up car and the service guys are not speaking to each other while bringing our car out, frustrating the guy trying to pull our car out. He backs up, puts it park and starts talking to another service guy out the window for several minutes NOT about my car but about the clown show show happening in the lot. Finally having it with the lack of customer care, I STOMP down to where he’s parked and LOUDLY instruct him to get out of my car…I’m tired of waiting again!!! Some guy instructs me that I “better calm down”. Better calm down? “Or what?” I ask. Service guy starts taking off lanyard from around neck and setting stuff down like he’s about to fight. I get the car, let them know what think of them in my best Army vernacular and leave. These folks do not care about you, your time, and more than likely…your car. More

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I appreciate the excellent service you provided for me and Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. Thank you and Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. Thank you More

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As it turns out, there is a significant flaw to Hyundai engines and there have been class action lawsuits, resulting in Hyundai being liable for replacing the engine. Unfortunately, I am one of the peopl engines and there have been class action lawsuits, resulting in Hyundai being liable for replacing the engine. Unfortunately, I am one of the people affected by this flaw. Hyundai of Cool Springs has had my car since October 22. Not once have they called to update me - I’ve had to call every time and I’m lucky if someone picks up the phone. No one will give a straight answer as to what’s going on, and often over promise that I’ll know more soon. They have not provided me with a loaner car, and no one on the corporate or local side will give me an answer on if a rental will be reimbursed. If you live in Nashville, you know transportation is important. The area is not walkable, and public transportation is not available everywhere. Subsequently, my husband has had to leave work every day to get our daughter (wrapping up work at night), my daughter has missed important doctor’s appointments, and we’ve spent $1,000 on rental cars so I can stay in good standing with my job. Most importantly, I’ve lost an 1.5 hour of time with my daughter every day. If you are a working parent, you know how important this is. I understand times are hard now. There are labor shortages and supply chain disruptions, but that is no excuse for a complete and utter lack of customer service. I used to be a huge fan of Hyundai. This is my second car from the brand. But they’ve failed to understanding that the marketing life cycle doesn’t end with a purchase, it continues on in to the buyer experience as well. More

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