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Nathan Heimerl
Nathan Heimerl at Heiser Chevrolet Cadillac
Refer Me

Nathan Heimerl | Page 2

Service Advisor

Heiser Chevrolet Cadillac

2620 W Washington St
West Bend, WI 53095

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4.7
379 Reviews

Dealership Experience

11 yrs, 5 mos

Industry Experience

14 yrs, 10 mos

4.7

379 Reviews

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379 Reviews of Nathan Heimerl

March 27, 2024

Dealership Rating
Employee Rating

It was a great experience! Nathan did a great job communicating what was going on with my truck and how long it would be to get it repaired. They ended up getting it done even More

by KKAEHNE
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl

Helpful
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Mar 29, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 21, 2024

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Nathan was very helpful. He was very thorough. Nathan was friendly and polite each time More

by Dongoeden27g
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl

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Mar 25, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 18, 2024

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Employee Rating

I was not very thrilled after my tire rotation they did not reset the maintenance in my car. They took it through the car wash and the whole back of the car and side was still dirty and I talked to two dif More

by ADRIANNE_HAMILTON
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl

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Mar 19, 2024

Heiser Chevrolet Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

March 05, 2024

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Employee Rating

They tried to get my truck working right . They even got my phone paired to the truck and got the navigation working More

by HENRYSCHOESSOW
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl

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Mar 12, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 28, 2024

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They are always very helpful both when we are looking to purchase a vehicle, and when we need service. More

by Dan in a chevy.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl

Helpful
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Feb 28, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 26, 2024

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Was told a fluid check would be done. ..after picked up vehicle window washer fluid was not filled More

by MWMUELLER133
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl

Helpful
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Feb 28, 2024

Heiser Chevrolet Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

February 26, 2024

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Employee Rating

Dependable , reliable , friendly , professional Heiser is a great experience for their service customers More

by coachmarkmaley
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl

Helpful
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Feb 28, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

February 23, 2024

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Employee Rating

My truck went in for a recall repair of the passenger airbag. During the repair the dash was cracked. I, as the owner, noticed the crack within 1 mile of leaving the dealership at night. I brought it bac More

by Dugnnik
Recommend Dealer
No

Other Employees Tagged: Nathan Heimerl

Helpful
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Feb 28, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

February 23, 2024

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Employee Rating

Everyone who works there is amazing They are friendly and go above and beyond Awesome More

by claeysr52
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl

Helpful
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Feb 28, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 20, 2024

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Employee Rating

They misdiagnosed my vehicle and it cost me $170. they misdiagnosed my vehicle. goodbye bye More

by josh.pierce
Recommend Dealer
No

Other Employees Tagged: Nathan Heimerl

Helpful
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Feb 23, 2024

Heiser Chevrolet Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

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