Nate Richard | Page 4

Excellent service!! Excellent customer service!!! Excellent customer service!!! The best salesman in my car buying experience thus far by far!! Great team! Hope the same Excellent customer service!!! Excellent customer service!!! The best salesman in my car buying experience thus far by far!! Great team! Hope the same staff will be here on my next car purchase!! More

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Great Everyone working with us did a great job of helping us and answering any questions we had our experience was great and I would recommend other people Everyone working with us did a great job of helping us and answering any questions we had our experience was great and I would recommend other people to visit there. More

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Great experience Wladimir Alvarez was a great seller, absolutly recomended. Great deal for your customer. David Watts did an awesome job as well... awesome awesome awe Wladimir Alvarez was a great seller, absolutly recomended. Great deal for your customer. David Watts did an awesome job as well... awesome awesome awesome dealership More

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New car purchase Great experience for new car buying. Less than 2 hours from start to finish. The whole team was outstanding from start to finish. Great team. Great experience for new car buying. Less than 2 hours from start to finish. The whole team was outstanding from start to finish. Great team. More

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Great experience! I bought a new Tundra at Toyota of North Charlotte. They had a great selection and a very easy process. Definitely worth a visit them again. I bought a new Tundra at Toyota of North Charlotte. They had a great selection and a very easy process. Definitely worth a visit them again. More

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2017 Toyota Tundra 1794 Edition Purchase Hello...my purchase went flawless thanks to Nate Richard the general sales manager helping and getting us to a quick conclusion to numbers. I am not Hello...my purchase went flawless thanks to Nate Richard the general sales manager helping and getting us to a quick conclusion to numbers. I am not an easy customer but he and I were able to come to agreement quickly due to his professionalism and wanting of my business. More

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Everything was great except delivery of vehicle Would change the protocol of having someone approach you before you get in door, for those who are intimated this may work against you. Instead they Would change the protocol of having someone approach you before you get in door, for those who are intimated this may work against you. Instead they should have someone greet you at door and assign a person to you to help view available cars and/or other type of assistance. That being said we had a GREAT young man, Wesley help us. He was extremely knowledgeable in the features of the Tundra and was not pushy and most pleasant. Our Salesman Brian was also low key and not pushy at all and assisted us in our negotiations resulting in a great sale for both us and the dealership. Nate the Sales Mgr was also very personable. Lastly, our finance person Kirsten was just so sweet and so competent in processing our paperwork. Now is where the excellence falls short. Part of the negotiation was to add several things to the truck, running boards, drop in liner, and tonneau cover. An appointment was made for me for the following week. Prior to coming in I "confirmed" all parts were in. I arrived at the dealership 8am with my daughter who had to get a sick baby out of bed to drive me back as they said it would be most of the day. About 9:30 I get a call saying that none of the parts were ordered. I was a bit angry asking how could this happen since I would expect the service department would pull the parts for the next days work but apparently they did not have an answer as to how this was not ordered nor how no one checked the parts on hand. They said probably a computer error but on all three parts??? Anyway, complained to Svc Mgr and he promised all would turn out well. A few days later parts arrived and all went well. They provided a rental for the day and detailed my truck when delivered with everything on it as promised. Was a happy camper thanks to Asst Mgr Ty. Hope a lesson was learned from this experience. I would request each of those people above if looking to purchase a car or truck, you won't be disappointed. Purchased a new Tundra Limited Truck! More

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An effective Team The sales and finance team at the dealership are terrific, While the sales guys seek a commitment from you they work closely with the finance guys to The sales and finance team at the dealership are terrific, While the sales guys seek a commitment from you they work closely with the finance guys to structure the right deal for you. Overall my interactions with Marcus Purdy from Finance and Nicolette from sales were very good. More

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Mamas got a new ride I went in with the intention of buying my leased van that had been wrecked but came out with a brand new upgraded van for les than I would have paid p I went in with the intention of buying my leased van that had been wrecked but came out with a brand new upgraded van for les than I would have paid per month for my 3 year old van. It's beautiful!! Thanks Nate, Mike, Michael and Tara! Y'all rock!! More

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