Nacer Menouni | Page 3

Friendly, fast and excellent service. I was able to call them. They came to the house and did the work right in my driveway. Good job! I was able to call them. They came to the house and did the work right in my driveway. Good job! More

by vinvirga Verified Customer Verified Customer

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Everyone was friendly , knowledgeable. Dealership was clean and had a great atmosphere. Looking forward to seeing how the service department is. Dealership was clean and had a great atmosphere. Looking forward to seeing how the service department is. More

by tolsen2 Verified Customer Verified Customer

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I’ve never used your service center. But I would if I needed to. I’ve used Quick Lane across the Street. And they were fine.Except when someone schedules an appointment, Rey should be ab But I would if I needed to. I’ve used Quick Lane across the Street. And they were fine.Except when someone schedules an appointment, Rey should be abele to get in for repairs at that time. More

by jecox1950 Verified Customer Verified Customer

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They are friendly and courteous. Made car buying easy. Love elder ford! Thanks word w Made car buying easy. Love elder ford! Thanks word w More

by joshevans39355 Verified Customer Verified Customer

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Monday: Omar El Fassi and Robert Torino were both friendly and a pleasure to do business with. Although the final cost was a bit more than I had planned, and I hadn't planned on buying that day, I fe friendly and a pleasure to do business with. Although the final cost was a bit more than I had planned, and I hadn't planned on buying that day, I felt they gave me a good deal so I agreed to purchase the car, which part of the agreement was to deliver the car to my home the following day After a bit of time I was brought into Matthew Yee's office for the paperwork. Once all the finance and sales paperwork was printed out, I was asked to take it home, and have both me and my wife (as co app), sign, as marked, then give the completed work to whomever delivered the car to return it to Matthew. Driving home that evening anticipating the delivery of the car in the morning, I was all giddy like a 12 year old kid with a new bike at Christmas. Tuesday: Upon review of the paperwork, I saw that there was $2098 added above the agreed OTD price, so I immediately sent an email to Omar, Robert, and Matthew, to not deliver the car until the matter was settled. That morning I called Omar in order to get some action going. Later I was informed that Matthew was off sick and he was the only one that could explain what occurred with the paperwork. Wednesday: Not hearing from anyone I called and left a message on Mr. Sills phone. I waited an hour, and then I called Mr. King, who answered immediately and listened to my tale of woe. His response to the issue indicated something was going to be done and soon. Within minutes, Nacer Menouni called me and wanted to know if Friday was acceptable to finish the sale. I was not agreeable to that so in order to make it happen, he arranged Lisa Black, to come to my house, pick my wife and I up, and bring us to the dealership (a 1-1/4 hour, one way trip). When we arrived, we were greeted at the door and led to a lounge area. David Funk then took us to his office to complete the paperwork. The paperwork went smooth, however there was a huge hiccup regarding warranties, I found out later. I had asked for a copy of the Ford Gold certified warranty that came with the car I purchased, and I asked for a copy of the listed covered items on the extended warranty offered that was shown to us as an option. David replied that all the warranty information would be included in the flash drive containing all the paperwork. Well guess what? Later that night reviewing the flash drive, I did not find anything on the warranties other than how to contact the venue for the extended warranty, so the next day I sent an email to David asking for the warranties, but never received a reply. I ended up calling Ford Customer Service on 05-06-23, Case # 42675768, to obtain the information I requested. Let me add something about Lisa Black...Never, ever, let this delightful lady leave your dealership. She was an absolute pleasure speaking with during our ride back, and I will tell you, she is an Ambassador to Elder Ford. She had nothing but praise for where she worked, the people she deals with including customers, and the work she does. My wife and I just finished a trip to Michigan, with our "new", car and it was awesome on the road. Our neighbors offer complements on the car too. Bottom line is you have a bunch of nice people there, but the added $2098 above the OTD price along with the following absence of the finance manager who drafted the paperwork, and the failure to get the warranty information at the dealership level, all together still gnaws at me. More

by LtDan Verified Customer Verified Customer

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Really bad experience , with all never again we buy all with this dealer .not recommendable with this dealer .not recommendable More

by CLAUCLAU171038 Verified Customer Verified Customer

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Nacer Menouni with Elder Ford is awesome. He was able to get my issue fixed and done everything in his power to help me out. He was very professional and polite. He has made me very proud th He was able to get my issue fixed and done everything in his power to help me out. He was very professional and polite. He has made me very proud that I purchased my car from Elder Ford, and made me feel apart of the family. I can’t thank him enough for getting in contact with me very quickly and in a very timely manner. Thank you, Nacer Menouni! More

by Isaac.morris1304 Verified Customer Verified Customer

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Amazing 👏 location. Came in stressed and with NO Expectations that they would be able to help me get a Vehicle. But they went Over and beyond to make sure that I was ab Came in stressed and with NO Expectations that they would be able to help me get a Vehicle. But they went Over and beyond to make sure that I was able to get in a vehicle. And even if I didn't get a vehicle today I know they Went beyond x beyond expectations To get me in a vehicle.. Highly recommended this location. And all the staff were amazing one hundred percent five stars rating.. They're gonna help you get you in the best car that you want. More

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Elder ford is the best car lot . Their deals are amazingly good low interest rate nice price and nice ride. Their deals are amazingly good low interest rate nice price and nice ride. More

by QTHOMPSON83 Verified Customer Verified Customer

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Negotiation was easy, salesman was very helpful and responsive, finance was simple and delivery was top notch responsive, finance was simple and delivery was top notch More

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