Anthony Serrano

Elder Ford of Tampa- Anthony S- mis represented a used boxster- and then tried to up sell me- said he added tinted windows, lojack and some other things i did not want-and were not listed in advertised pr boxster- and then tried to up sell me- said he added tinted windows, lojack and some other things i did not want-and were not listed in advertised price- and also said car had surround sound and new 19 in perilli tires for a 2013 used Porsche Boxster. Turns out car has no back speakers at all and one broken one up front. but more importantly the tires are 7 yers old and i the 2 front tires with slow leaks. and they are too old to be patched- according to the porsche dealer that looked the car over after we bought it and got it home. also no one at Elder ford will return an email(sent many over 2 week time with no response at all. ) and called over 2 dozen times left many messages for anthony and or the general manager and now my calls are being blocked by the front desk and the dealership. this is BAD business i wired the funds that day for the car and the did not file my tag for 2 weeks, because i found out there was a lean against the title. they also gave me a physical license plate that day to to drive out with and back to my state-come to find out- no one knows at dealership whose tag it is..it i s not mine, and not theirs, so to recap- I bought used car- dealer mis represented the vehicle- and gave me wrong incomplete paper work for it at time of purchase and i couldn't get a license plate in my home state until they fix this issue- took over 2 weeks- to get the license plate issue fixed because no one responded at dealership. this dealership has issues, they are not honest, they do not respect t woman. and the car has 2 tires that have slow leaks and because they are not new but 7 years old Porsche dealership says not safe to patch them because of dry rot.-very expensive lesson -buyer beware- beware of wolfs in sheep cloths. More

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Professional, courteous, explained everything in detail, and they even gave their personal phone numbers in case we have questions in the future , easy to work with. and they even gave their personal phone numbers in case we have questions in the future , easy to work with. More

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Everyone was very knowledgeable and friendly. They made me feel like I was part of the family. They made me feel like I was part of the family. More

by Tnmiles Verified Customer Verified Customer

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Horrible. Didn't do anything at all. I sold for 5 years. Embarrassing you all are Didn't do anything at all. I sold for 5 years. Embarrassing you all are More

by bradenbolerjack Verified Customer Verified Customer

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Held my keys hostage when asked for them back. Told me Gap insurance would be covered... Wasn't. Asked multiple times if my amount financed was $35,500 (est), when I got into finance it was $40,00 Told me Gap insurance would be covered... Wasn't. Asked multiple times if my amount financed was $35,500 (est), when I got into finance it was $40,000. Had to take 3hrs off work to get 2nd key which I was told they would come to my house. That was no. And then the key guy only gave me options from 9a to 3p, Monday to Friday. I work for a living. Now I have 3 USBs out of 4 that doesn't work. Was told to call service who pushed me to seller adviser and she doesn't work weekends. Will take me another 3hrs to get that fixed since I live an hour away. Nothing has been easy. More

by Syl6512 Verified Customer Verified Customer

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Noah was fantastic. He had an answer for all of my question. Very Knowledgeable about the SUV I was interested in, and he found it in Black. If all of your 'salesman' ar He had an answer for all of my question. Very Knowledgeable about the SUV I was interested in, and he found it in Black. If all of your 'salesman' are great I rate Elder Ford 'THE BEST' More

by Jwmccloud1 Verified Customer Verified Customer

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Neither Zaire the sales person or the sales manager listened to me, they tried to extremely low ball me on my trade and then I asked for valve caps and they were sent to me a week late. listened to me, they tried to extremely low ball me on my trade and then I asked for valve caps and they were sent to me a week late. More

by jmk1987 Verified Customer Verified Customer

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Good, did work before I got there to streamline the process with a good trade-in offer and negotiable prices process with a good trade-in offer and negotiable prices More

by castlea17 Verified Customer Verified Customer

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Great. Easy It was great and very easy. Super nice people and got a very fair deal Easy It was great and very easy. Super nice people and got a very fair deal More

by scritelli Verified Customer Verified Customer

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Very happy with overall experience Professional honest every thing he told me was accurate didn't waste my time very happy with the overall experience every thing he told me was accurate didn't waste my time very happy with the overall experience More

by afucca Verified Customer Verified Customer

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