Anthony Serrano | Page 2

Great. Easy It was great and very easy. Super nice people and got a very fair deal Easy It was great and very easy. Super nice people and got a very fair deal More

by scritelli Verified Customer Verified Customer

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Very happy with overall experience Professional honest every thing he told me was accurate didn't waste my time very happy with the overall experience every thing he told me was accurate didn't waste my time very happy with the overall experience More

by afucca Verified Customer Verified Customer

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The worst vehicle buying experience ever. I purchased two new trucks from Elder Ford the electronic paperwork on both vehicles did not match the written agreement to purchase. The purchase p I purchased two new trucks from Elder Ford the electronic paperwork on both vehicles did not match the written agreement to purchase. The purchase price on both was different (higher) than the agreed price by thousands of dollars, the dealer added a $3000 dollar maintenance to both vehicles even though I clearly declined it on both trucks and provided nothing documenting what this unwanted maintenance would be. The finance guy Santiago said his printer was down and could not give me a copy of paperwork and was unable to provide any documents to support the purchase. When advised that nothing matched the purchase prices or deals offered, I was assured that things would be corrected by Anthony Serrano who now, weeks later has actually not done anything and doesn’t return communication. Purchases prices don’t match Down payments don’t match Payments don’t match And the finance guy has added $6000 total dollars in maintenance to two vehicles against my wishes. This is all easily resolved and documented in writing. It’s over $8500 in error to the dealership’s benefit. It’s been over a month since purchase and these people aren’t willing to fix this. Buyer beware. Something is very wrong here. Shady Shady Shady! Very disappointing. I’ve bought a lot of vehicles and this is by far the worst!! More

by JC Verified Customer Verified Customer

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The service center may be OK but your customer service is terrible. I have called and spoke to somebody three times asking for a callback never getting it. I doubt if you’ll ever see me in your service cente terrible. I have called and spoke to somebody three times asking for a callback never getting it. I doubt if you’ll ever see me in your service center again or ask for mobile service. Very upset with what is going on. I wish I had gone to Brandon Ford when I purchased my vehicle three years ago. More

by sackman1953 Verified Customer Verified Customer

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Went in to payoff lease. Feel like it took way to long and that's all dealerships Feel like it took way to long and that's all dealerships More

by robartssuzette Verified Customer Verified Customer

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Quick to respond, very informative, and friendly. Anthony and the staff at Elder Ford of Tampa have been a big help during the consideration of my new vehicle. Anthony and the staff at Elder Ford of Tampa have been a big help during the consideration of my new vehicle. More

by GVFOOTBALL Verified Customer Verified Customer

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Very good,they did the best job. Very good customer service and appreciate your service. Thanks Very good customer service and appreciate your service. Thanks More

by yonerquis1975 Verified Customer Verified Customer

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Looking for a part very helpful Quick to find what I needed polite and professional needed polite and professional More

by rgt2456 Verified Customer Verified Customer

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Would never buy another car from ford. . First time I was in there wasn't given no paperwork on anything wasn't told the payment or nothing and come to find out. There was a deal that neede . First time I was in there wasn't given no paperwork on anything wasn't told the payment or nothing and come to find out. There was a deal that needed to be done again in order for it to work did not want the truck anymore having problems with the truck as right now and is not happy, but you make choices in life and I guarantee Ford would not be the next one More

by Mcuenca89 Verified Customer Verified Customer

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Peter takes great care Of me as the customer and is very concerned about what is going on with my vehicle. He is an amazing advisor, and I am grateful that he is working at Elder Ford Of Tampa at the Quickl concerned about what is going on with my vehicle. He is an amazing advisor, and I am grateful that he is working at Elder Ford Of Tampa at the Quicklane More

by Lover of Elder Ford Verified Customer Verified Customer

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