Muhammad Khan | Page 2

Really good experience overall. The salesperson was helpful, friendly and knowledgeable. The overall process was better than anticipated. The salesperson was helpful, friendly and knowledgeable. The overall process was better than anticipated. More

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We had a great experience! Buying a car can be stressful and it went pretty smooth working with Becca. Thank you! Buying a car can be stressful and it went pretty smooth working with Becca. Thank you! More

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My experience at Toyota of Gladstone has been excellent. Emileigh Coen has done a really superlative job helping me. She is professional, responsive, so easy to work with, and really attentive throughout t Emileigh Coen has done a really superlative job helping me. She is professional, responsive, so easy to work with, and really attentive throughout the process. I have been thoroughly pleased with the care I’ve been shown primarily by Emileigh and also other staff at Toyota of Gladstone! More

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I’m 67 and this was my best auto buying experience. Cassie found the exact vehicle I wanted and at a great price. She was knowledgeable and delivered on everything I requested and followed up to make s Cassie found the exact vehicle I wanted and at a great price. She was knowledgeable and delivered on everything I requested and followed up to make sure I was satisfied. Johnathan who managed the finance was wonderful giving great advice and very personable. Great team at Toyota of Gladstone. More

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The buying and finance process was surprisingly easy and fast—did most of it online as I live almost two hours from their location. Customer service was excellent. My sales associate, Maricela, was pleasant fast—did most of it online as I live almost two hours from their location. Customer service was excellent. My sales associate, Maricela, was pleasant and prompt to answer my questions and guide me through their online purchasing and finance process. There was a snafu where the vehicle I was purchasing, and which I had placed a deposit down, was sold by another salesperson. It was very disappointing and frustrating to learn of this, but I understand that mix-ups happen. Maricela notified me right away and personally called me to apologize. My deposit was immediately returned. The next day, to my surprise, a sales manager from Toyota Gladstone named Muhammad, offered the same vehicle to me for purchase—because of a particular detail, the buyer was not able to acquire the vehicle. Finalizing the purchase agreement online was very quick and easy. Their finance representative, Bryan, contacted me soon after to go over some options. I then reviewed the finance documents, again online, and signed them digitally and submitted them on their official platform. The next evening, I arrived on site to inspect, test drive the vehicle and finalize the deal. Their staff was friendly and professional and quick to help. Everything was ready—the vehicle, and last documents to review and sign. I was in and out in about an hour and very happy to receive my new vehicle! Thank you to Maricela, Muhammad, and Bryan! It was a pleasure to work with you all! I recommend this dealership. More

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I drive 2 hours one way to do business with Toyota of Gladstone. I have purchased my last 2 vehicles there and it’s worth the drive. I shopped local and didn’t get close to the customer service I receive Gladstone. I have purchased my last 2 vehicles there and it’s worth the drive. I shopped local and didn’t get close to the customer service I received at this dealership. I have referred several people that also had the same experience. I appreciate that I have been able to work with the same sales team. Dusty Call is outstanding and really cares about the people he helps. He is a great listener, answers questions, is patient and works so hard to get you the deal you need and want. I recommend Toyota of Gladstone and Dusty. More

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Enjoyed working with Jordan and Bob. They are good representatives for Gladstone Toyota. Give them a raise! They are good representatives for Gladstone Toyota. Give them a raise! More

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Bought my first brand new car. Largest selection around. Overall great experience. Found the perfect family ride. Largest selection around. Overall great experience. Found the perfect family ride. More

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Bobby was amazing. He was very kind and happy to answer any of my questions. He walked the lot with me to help me find the right car. I think he is an amazing sales man He was very kind and happy to answer any of my questions. He walked the lot with me to help me find the right car. I think he is an amazing sales man. He took his time and helped me find a car I loved. Thank you Bobby More

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Raul was extremely professional, accommodating, and easygoing throughout the entire process of purchasing our vehicle. We felt zero pressure when we were down to talking numbers. He was upfront, honest easygoing throughout the entire process of purchasing our vehicle. We felt zero pressure when we were down to talking numbers. He was upfront, honest, and answered all our questions to the best of his knowledge. Desk manager Khan and Brian from finance were also helpful, relaxed, and easy to work with. The only sour note with our experience was our encounter with internet sales manager Seth, who presented with a very abrasive and condescending tone. One needs to keep in mind that customers walk away with not only a vehicle purchased, but also with the overall salesman-customer encounter and lasting impression/experience, which even a long-term salesman like Seth did not keep in mind. However, Raul, who has less years in comparison, completely nurtured this concept, which helped to maintain our positive experience overall. Because of him, we are highly satisfied with our vehicle purchase, and we highly recommend Raul as your next salesman if you are looking to purchase a vehicle from Toyota of Gladstone. More

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