Mona Crooks
Mona Crooks at Klaben Ford Lincoln
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Mona Crooks | Page 106

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,067 Reviews

I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217

Dealership Experience

32 yrs, 3 mos

Industry Experience

32 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,067 Reviews

Write a Review

1067 Reviews of Mona Crooks

October 19, 2013

Dealership Rating

Mona has the right personality for this job! She is professional and pays attention to detail. She is always willing to listen, help, and explain. More

by ballglad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 09, 2013

Dealership Rating

I take my company's Ford fleet vehicles here on a regular basis. I have worked mostly with Joe French (and sometimes Mona Crooks) over the last five years. They are friendly, know Ford's product li More

by ispawn1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe French

September 13, 2013

Dealership Rating

Mona was fantastic and is the reason I come back for service for my vehicle. She knows how to take care of her customers and get them out fast and safe. More

by lawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 07, 2013

Dealership Rating

Mona was my service rep, and she did a great job explaining the issue on my car, and updating me on the status of the work, price, etc... I was able to decide what to do with the repair, and felt sh More

by Will W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 28, 2013

Dealership Rating

From the moment I made the appointment and later entered From the moment I made the appointment and later entered the service department I felt like I was a preferred customer. Mona has always taken care of More

by jjdamico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 20, 2013

Dealership Rating

Klaben ford is an excellent dealership. I have had many good experiences with klaben ford service. Mona Crooks my current service adviser is excellent at her job. Mona always checks to be sure all the work More

by Loel McKee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

August 15, 2013

Dealership Rating

Took my F-150 4x4 in for 37,500 servicing and to replace my tire pressure sensor monitor. Mona Crooks my friendly service writer not only made sure the work was done correctly but saved me a bunch of money More

by Joseph68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 30, 2013

Dealership Rating

We just bought our new 2014 Escape from Don Cheatwood with Klaben as before we had a great experience, Klaben has been our family Dealership for over 30 yrs More

by Chris2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 24, 2013

Dealership Rating

I have purchased and leased several vehicles from Klaben over the years. My salesman is Don Cheatwood. I would never go anywhere else. My experience has always been great. Don is very knowledable, cour More

by ALW15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 18, 2013

Dealership Rating

FOR OVER 25 YEARS MY HUSBAND AND I HAVE PURCHASED OUR CARS FROM KLABEN. WE GET WHAT WE WANT-LONGEVITY OF PRESENCE, RESPECT FOR THE CLIENT, GOOD AND FAIR PRICES, GREAT SERVICE AND GOOD, LOYAL SALES PEOPL More

by kfletch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram , Doug Beavers

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