Moe Borno | Page 21

Snowglobe Saaid was a very helpful , seemed to know what he was doing. Will defiantly do business again with him! He is also very funny we great conversations, Saaid was a very helpful , seemed to know what he was doing. Will defiantly do business again with him! He is also very funny we great conversations, he also let us keep his snowglobe as a souvenir. Haha More

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Good buying experience with knowledgeable staff and prompt response time. They really took the time to elaborate on the various options for our new car and gave useful rec with knowledgeable staff and prompt response time. They really took the time to elaborate on the various options for our new car and gave useful recommendations. Would recommend! More

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My kids had a blast! What kind of crazy person brings two 6 year olds to a car dealership?! Well...one who didn't want to be stuck there for hours, with a great excuse to What kind of crazy person brings two 6 year olds to a car dealership?! Well...one who didn't want to be stuck there for hours, with a great excuse to leave. :) What happened you ask....my kids ended up having a blast, the staff was incredible, and it ended up being my best car buying experience ever. So not what I was expecting. My kids enjoyed the kids play area, but mostly played hide and seek (staff involved), talked with employees etc. They had fresh pizza and while I was doing paperwork they literally sat down with my kids and fed them. Seriously my kids want to go hang out there now, LOL. I had a great experience with Saaid, Moe, Alden, and I can't remember my finance person's name (sorry Blue Shirt Guy). I am now and forever a VW girl! More

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Wonderful Experience We had a wonderful experience at this dealership! It didn't feel like a car dealership at all! Jendy was great, and very kind! Moe,the manager was so We had a wonderful experience at this dealership! It didn't feel like a car dealership at all! Jendy was great, and very kind! Moe,the manager was so friendly and not pushy at all! Drew handled our financing, and was very quick and painless! I highly recommend all of them! More

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Issues resolved to my satisfaction All issues were resolved. The team went out of their way to make things right. Mark Cohen is an excellent manager. I worked with Ryan O'Sheilds o All issues were resolved. The team went out of their way to make things right. Mark Cohen is an excellent manager. I worked with Ryan O'Sheilds online and through text to get a deal set up due to the distance to the dealership. I was very clear that I was looking for a clean vehicle, and explained in detail about experiences at other dealerships that I did not want to happen again. Although really wouldn't budge on their internet price, we came to an agreement. I stressed my requirements of the car being clean, paint being in top condition. I was very clear that needed to know about any and all flaws before I made the drive, because it is a long drive and I would have a baby with me, and hoped to have paperwork and everything prepared as much as possible before I arrived. I was assured it was flawless, that everything would be ready. Upon arrival, the vehicle was not up to the expectation set by my conversations with the salesman. The rear bumper was not attached properly, visibly loose and not aligned. The paint was swirled badly and had many scuffs and scratches, all of which could be easily repaired with a simple buff and polish. Two of the tires had moderate sidewall damage. The driver's door handle was missing a plastic cover; the metal lock cylinder was exposed. The interior was barely clean; the tan leather seats were mildly dirty and wiped in the main visible areas only, any deeper investigation revealed dirt and grime. The driver’s seat had a poorly done tear repair that did not match the color, looking like a light coffee stain in about a 6" square area. I requested that these things be taken care of before purchase. They were only willing to attach the bumper properly and order the cover for the door handle. Moe Borno was the sales manager throughout the process. He was somewhat passive aggressive and combative, as well as slightly condescending. There was a distinct feeling that my requests were ridiculous and that I was just trying to drive the price down. I was told multiple times that they could not go any lower or spend any money fixing the vehicle, even though I never once requested a price adjustment, simply asked that the expectation set during my communications with the salesman be upheld. In the end I purchased the vehicle because I like it, not because it was a good deal; I will still have to invest to have the paint mechanically corrected, the leather seat repaired and interior cleaned, and purchase two tires. The process took 4 hours, plus 3 hours of drive time. The dealership is very nice, Coffee, water and bagels are available. The parking area was not large enough for the volume of customers there. I was given my choice of nice VW keychains upon completing the paperwork. More

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Great Experience I had a great experience purchasing a car from VW of South Charlotte, I purchased a CPO 2016 VW Black Passat. Brandon Douglas helped me a bunch throug I had a great experience purchasing a car from VW of South Charlotte, I purchased a CPO 2016 VW Black Passat. Brandon Douglas helped me a bunch throughout this entire purchase. I wasn't very happy during my first visit due to certain reasons, however the sales manager Moe and The owner Mark actually reached out to me and helped me out. Everything was handled very professionally, such a great buying experience. More

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Great service I would highly recommend VW South Charlotte not only for great vehicles (Atlas) but also their commitment to the customer. I would recommend Sabrina S I would highly recommend VW South Charlotte not only for great vehicles (Atlas) but also their commitment to the customer. I would recommend Sabrina Stewart for her knowledge of the vehicles and the ease of getting a deal done. I also worked with Moe and Chris and they too were excellent. Go see Sabrina, Moe and Chris and get that new VW from VW South Charlotte. More

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Great services I couldn’t be happier how Spiros made sure that I would be happy with the car I would purchase and was patient will I made sure to get the car of my d I couldn’t be happier how Spiros made sure that I would be happy with the car I would purchase and was patient will I made sure to get the car of my dreams. I couldn’t be happier. More

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Awesome experience The management and the team was so goodl. They were so friendly and was helpful. they stayed till 11:30pm to get all the stuffs cleared for me The management and the team was so goodl. They were so friendly and was helpful. they stayed till 11:30pm to get all the stuffs cleared for me More

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Fabulous experience! From the moment we walked in it was a great experience. From sales to finance to simple questions they were not pushy and quite helpful. Highly recomm From the moment we walked in it was a great experience. From sales to finance to simple questions they were not pushy and quite helpful. Highly recommend considering this dealership for a car. More

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