Misty Dearing | Page 3

Had good service in the past. This last time was not a good experience. Left with no confidence with the $1100 work done on my vehicle. This last time was not a good experience. Left with no confidence with the $1100 work done on my vehicle. More

by MORSCHESES Verified Customer Verified Customer

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Had the best service experience. Mrs. Olson was amazing. She took care of all my needs. Mrs. Olson was amazing. She took care of all my needs. More

by Joyswolf Verified Customer Verified Customer

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Completed the repair in a timely manner, stayed in contact with me on the progress, very pleased. contact with me on the progress, very pleased. More

by jamesz Verified Customer Verified Customer

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Quick and efficient service. Advisor are very knowledgeable and explain repairs and recommendations. Will take my vehicle here from now on Advisor are very knowledgeable and explain repairs and recommendations. Will take my vehicle here from now on More

by Ewaller Verified Customer Verified Customer

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Top notch customer service! I will continue to come back for all my Genesis services. I will continue to come back for all my Genesis services. More

by john_from_ict Verified Customer Verified Customer

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New facility. Had to have navigation head unit replaced due to nav display going crazy when destination was input. Was told that it would be a long delay on gettin Had to have navigation head unit replaced due to nav display going crazy when destination was input. Was told that it would be a long delay on getting the part in. After a couple months of not getting a call I decided to call and ask if part had arrived. Was told that the part had been in for a few weeks, but no one had tried to contact me to set up a drop-off time. Also needed paint chip touch up. Repair was so bad that they decided not to charge me. Still having issues with the navigation and will try another repair facilinext time. More

by FLTAMPA Verified Customer Verified Customer

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Service department doesn’t return calls no courtesy beholds. My car is in there 16 days beholds. My car is in there 16 days More

by homermyers Verified Customer Verified Customer

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I feel like I was worked over by this dealership. I took my car in for the ac fan to be repaired. they a week to get the parts. charged me $600+ when I got in the fan on the AC still didn't work. The I took my car in for the ac fan to be repaired. they a week to get the parts. charged me $600+ when I got in the fan on the AC still didn't work. They then quickly repaired in 10 minutes. Made me wonder why did I pay $600 for a repair that could be done in 10 minutes. More

by MARK.HODSON Verified Customer Verified Customer

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Scheduled for transportation home after dropping my car off. I waited 2 hours to get taken home. Not even 20 minutes after getting home they called to tell me my car was ready. 1. When I scheduled the ser off. I waited 2 hours to get taken home. Not even 20 minutes after getting home they called to tell me my car was ready. 1. When I scheduled the service I should have been taken home much sooner. 2. Had I known the car was almost ready I would have stayed the extra 30 minutes to not have to pay the fee for the transportation. Things happen but in all areas communication is key. Had I been told the wait would be longer or that my car was almost ready I would have understood. Keeping me in the dark to collect on the transportation fee is shady and rude. More

by THECAMPBELLSJL Verified Customer Verified Customer

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My service representative was very clear in his explanation and extremely helpful. Would recommend for others explanation and extremely helpful. Would recommend for others More

by Eric Verified Customer Verified Customer

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