Mirza Islam

This past week, I tried to purchase a car from this dealer. I dealt with Mirza, who was very polite and friendly, despite my aggressive emails and texts, which I will explain. Now, they have had the ca dealer. I dealt with Mirza, who was very polite and friendly, despite my aggressive emails and texts, which I will explain. Now, they have had the car I wanted for 8 months and I really, REALLY wanted it. I signed and returned the PO from them on Monday and gave them a good-sized deposit, so they knew I was serious. All I asked for, before getting on a plane from Ohio to fly in and get the car, was for them to provide me, in writing, the APR and what my monthly payment would be. I wanted this in writing so I would go there and not get hit with a rate I would not pay and get stuck there. I believe this to be very reasonable. I asked for that info politely on Tuesday, more aggressively on Wednesday, and demanded until 2pm on Thursday, and they would not provide it, even knowing I had booked a flight to fly in on Friday morning to drive the car back to Ohio that same day. I told them that if I did not have that info by Thursday, 2pm, I would cancel my flight and buy elsewhere. All I got was lines of xx about NY having a law about not being able to discuss terms of a car deal on the phone! SUCH xx! They had no problem asking me to email photos of my license and credit card, but they could not email me or talk to me about financing?? Sounded REALLY shady to me, especially after telling me it had something to do with confidentiality. Yeah...right!! After all of this, I honestly didn't trust that they would do right by me on financing, knowing I was flying in and would be stuck there if I didn't take what they offered me. No one in their right mind would fly out of state without knowing all of the details of the sale and financing before hopping on a plane. I ended up buying a car in Michigan, over the phone, where I got all of the info I wanted within 90 minutes of contacting the dealer. Instead of flying, I drove the rental car I had up there and dropped it off with Enterprise, signed paperwork that was exactly as discussed and agreed upon the day before, and drove off happy. No wonder these people have cars on their lots after 8 months. They don't know how to conduct business. They DO know how to provide xx lies and excuses, though. Poor business practices. I just wonder how long it would have taken me to get everything done when I got there. Would I have sat there all day, waiting for someone to do their job? I'm glad I will never know. I'm now wondering how long it will take to get my deposit refunded to my card. Side note: I was also told that they were somewhat short on finance managers. Well, if that was the case, why wasn't my deal prioritized, knowing I was going to fly in from Ohio? I'm sure you're busy, but your staffing problem is not my problem. You guys had ample time, two and a half days!! You told me I was approved for the car, but would not tell me what the rate was? Really?? More

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Mirza was a great Sales Rep! He provided me with all of the necessary information to get the job done in a timely manner, while making it headache free. The customer service was He provided me with all of the necessary information to get the job done in a timely manner, while making it headache free. The customer service was phenomenal, and I will be recommending anyone I know in the market to Mirza, and Koppel Ford! More

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Recently I bought a Honda CRV Hybrid from this dealer and got excellent customer service from them. They deserve 5. Reliable place to buy car. Sales representative Mr Mirza was very helpful. He knows how to got excellent customer service from them. They deserve 5. Reliable place to buy car. Sales representative Mr Mirza was very helpful. He knows how to take care of customers. He was very polite and calm. I believe he’s a very experienced sales person. It was pleasure to get his services. More

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Very responsive, professional and great service. The staff were polite and helpful. Comfortable waiting room too. The staff were polite and helpful. Comfortable waiting room too. More

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Got my used 2019 Honda Insight from Koeppel Ford about a month ago, with no issues so far *knock on wood* I was assisted by Mirza, who was able to get a good deal for me. He was very helpful, and patient month ago, with no issues so far *knock on wood* I was assisted by Mirza, who was able to get a good deal for me. He was very helpful, and patient throughout my buying process. Mirza and the crew at Koeppel Ford made sure my new insight was cleaned up, serviced and ready to go for my drive back home. They seem committed to selling quality used cars and I would recommend them as a trustworthy dealer. Koeppel really does care! More

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Very satisfied with my trade in,and with the guide of Mr. MIRZA it was even easier to fi d what I was looking for!. MIRZA it was even easier to fi d what I was looking for!. More

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Thank you so much for Mirza. He is so experienced and knowledgeable with the van. And help us to find our dream van in our first visit. And when I have any questions about the va He is so experienced and knowledgeable with the van. And help us to find our dream van in our first visit. And when I have any questions about the van, he is very patient and kindly help me out. More

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Mirza was great both on the phone and then in person. Everyone knows the finance guy has a thankless job(!) but Mike was about as good as could be given everything. Overall, it was as good an experience Everyone knows the finance guy has a thankless job(!) but Mike was about as good as could be given everything. Overall, it was as good an experience as it could be, especially given that I was looking for the much in demand Maverick. More

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Very happy to say that my experience with Mirza and the rest of the Koeppel Ford team was universally positive. I had been looking all over the place for a specific Ford Maverick, which have been hard to c rest of the Koeppel Ford team was universally positive. I had been looking all over the place for a specific Ford Maverick, which have been hard to come by in my area of the country. Mirza worked with me to identify the right one, and our negotiations on price were fair and painless, despite the model being in extremely high demand. Robert (finance director) was accommodating, patient and professional when my bank was communicating poorly, and the pickup and paperwork was a total breeze. I have no regrets about taking a day trip from DC to NYC to pick up my new vehicle at Koeppel Ford! More

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I wanted to express my gratitude for the excellent service I received at your dealership. From the moment I walked in, the staff was attentive, knowledgeable, and genuinely committed to ensuring I fou service I received at your dealership. From the moment I walked in, the staff was attentive, knowledgeable, and genuinely committed to ensuring I found the right car. The sales representative, Mirza, was particularly helpful in guiding me through the available options and answering all my questions with patience. The entire process, from test-driving to the final paperwork, was smooth and efficient. Moreover, the facility was clean and well-maintained, creating a positive and welcoming atmosphere. I appreciate the professionalism and courtesy demonstrated by your team throughout the entire experience. Thank you for making my car-buying journey a positive one. I will certainly recommend your dealership to friends and family. More

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