Mike Taylor | Page 4

Took 4 trips to fix the problem and it wasn’t till I physically showed them that the strut was shot. I honestly don’t even think that the mechanic even looked at the car but just said it was fine. And physically showed them that the strut was shot. I honestly don’t even think that the mechanic even looked at the car but just said it was fine. And even came up with bogus problems that had nothing to do with the video I sent them and showing them that the noise was coming from the front. I did like Mike but was definitely confused with the information he was giving me. I felt like the mechanic was feeding him a line. also, on a different matter I was going to buy a brand new Toyota tundra from you guys and your price was 72,000 I went to Wilsonville they had the exact truck I wanted I paid 62,000 out the door. I have bought a Toyota Tacoma and a Highlander from you guys and always liked you in the past. I don’t know what happened or what changed? More

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Mike exemplified service during my experience getting an acceleration issue checked out at Royal Moore Toyota. He kept me informed and went above and beyond to ensure I was satisfied with my visit. acceleration issue checked out at Royal Moore Toyota. He kept me informed and went above and beyond to ensure I was satisfied with my visit. More

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I was pretty disappointed in the dealership’s approach to dealing with my issue. I was told that cords in my car had been installed incorrectly. When I pointed out that must be a manufacturer defect, they to dealing with my issue. I was told that cords in my car had been installed incorrectly. When I pointed out that must be a manufacturer defect, they told me that was probably true but since they couldn’t verify that (despite us always taking the car to Toyota for service) that they wouldn’t cover the cost of repair. They discounted me a little bit, but based on the cost of repair I had to leave without getting some things fixed. More

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I came in to get information about my new car’s second key and Tristen was able to help me get it ordered and done the next day. Very helpful and will definitely be back for services key and Tristen was able to help me get it ordered and done the next day. Very helpful and will definitely be back for services More

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Professional and all staff are great. And a relief to trust a dealership. Ever. Thank you. And a relief to trust a dealership. Ever. Thank you. More

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Thank you Mike for a great and speedy service! ! You are one of the best service writers! ! You are one of the best service writers! More

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Your mechanics were On time, friendly & knowledgeable. Also, no sales pitch for upgraded services from the check in person. Also, no sales pitch for upgraded services from the check in person. More

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Royal Moore does a great job with customer service. They are always professional and knowledgeable. No surprises. They are always professional and knowledgeable. No surprises. More

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Emily and Mike were amazingly helpful and brought some really sweet energy to what could have otherwise been an even more stressful situation. I'm super grateful for everyone at royal Moore Toyota! really sweet energy to what could have otherwise been an even more stressful situation. I'm super grateful for everyone at royal Moore Toyota! More

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When I bought my slightly used 2020 RAV 4 Hybrid at Royal Moore, the customer service was excellent. In March, I went to the car wash, and one of my sensors got pushed in, so I went to have it fixed, and Gre Moore, the customer service was excellent. In March, I went to the car wash, and one of my sensors got pushed in, so I went to have it fixed, and Gresham Toyota was so honest, that they told me that another sensor had come loose, and fallen in to the bumper as it wasn’t attached properly, and suggested that I go back to Royal Moore for correction. So I went back to Royal Moore to have them deal with the issue as it was improperly attached by one of their employees years ago, and they did an amazing job. They took care of me, owned their mistake, and honestly, it was one of the best customer service experiences that I’ve had. I love my car and it runs perfectly! Carmen was absolutely incredible. Carmen was kind, caring, and really put my needs first. He deserves a raise 🌺. I most definitely will be back to Royal Moore for my next vehicle. If you’re looking for a vehicle, go to Royal Moore, they will take care of you ❤️ More

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