Mike Maniscalchi | Page 3

Mike M. is superior! He is very pleasant, knowledgeable, friendly, courteous and professional. Pam B. In financial is amazing. Highly recommend Crews, this is our second vehicle. friendly, courteous and professional. Pam B. In financial is amazing. Highly recommend Crews, this is our second vehicle. More

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Love this dealership! Mike, Kevin, Pam, Jerry and Al were all very helpful. They make you feel like family. We bought a Crosstrek there two years ago and had a great experience and when we decided to replace all very helpful. They make you feel like family. We bought a Crosstrek there two years ago and had a great experience and when we decided to replace an older car we immediately returned to Crews Subaru. They remembered us and welcomed us back. They are upfront with the pricing and work with the customer. Our experience with routine service has been excellent. This will be our "go-to" dealership whenever we decide to purchase cars in the future. We will avoid the other dealerships which we visited on Rivers Road. Oh, and the vehicles we purchased are outstanding. No problems at all! More

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This is the third Subaru I have leased from Crews. Mike, and the rest of the team, always work hard to get me in the right car at the right price. They all work hard to make what could be a stressful expe and the rest of the team, always work hard to get me in the right car at the right price. They all work hard to make what could be a stressful experience smooth and pleasant. More

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Mike Maniscalchi helped me to find the vehicle perfect for my husband and me. I live 1.5 hours away, and after looking at other cars on my list of finalists, I decided to return to Crews Subaru for the b for my husband and me. I live 1.5 hours away, and after looking at other cars on my list of finalists, I decided to return to Crews Subaru for the best car at the right price right at closing time on Saturday. Ms. Pam who handles the financing, was driving home, Mike had already left, too. But both of them came back and met me to close the deal. I cannot recommend them highly enough for really going the extra mile. Crews Subaru exemplifies excellent customer service! More

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2019 Forester Purchase Mike, Pam and John were a pleasure to deal with in regard to the purchase of my new Subaru Forester. I would highly recommend them. Mike, Pam and John were a pleasure to deal with in regard to the purchase of my new Subaru Forester. I would highly recommend them. More

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Awesome Experience, Superior Customer Service, A++ Bought a car from Mike Maniscalchi and he was fantastic! Knowledgeable and helpful all the way through with no pressure. I would highly recommend Mike Bought a car from Mike Maniscalchi and he was fantastic! Knowledgeable and helpful all the way through with no pressure. I would highly recommend Mike and Crews Subaru to any of my friends or family. I really enjoy my Crosstrek. Thank you Mike & Kevin! More

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Great Dealership This was my first time buying a Subaru! I can only say great things about the dealership and Mike Maniscalchi. No pressure to buy anything and Mike wa This was my first time buying a Subaru! I can only say great things about the dealership and Mike Maniscalchi. No pressure to buy anything and Mike was very knowledgeable about these cars. I love my new Subaru. It has so many safety features on it. Everyone in my family loved it and will probably also go there to buy one when its time to get a new car. More

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Very poor customer service For a place of business that advertises "world class customer service" I had expected much better. On 02.25.09 I arrived at 3 pm for my scheduled(3pm For a place of business that advertises "world class customer service" I had expected much better. On 02.25.09 I arrived at 3 pm for my scheduled(3pm) service(replacing 2 tires) and was informed it would be an hour wait. My frustration: 90 min have passed still no car and no communication! So I start to look in the shop for my car . I see it on the nearest rack and 2 wheels are off and progress is being made. 10 minutes later it exits the shop and less then 5 min later its out front. I head out to talk to Matt he informs me that they where unable to reset the TPMS. I asked why they had not confirmed that they could complete the job before hand. At which point he rudely informed me that there was "no need and we don't do that". Clearly there was a need, or we would not have been talking about it. When I asked him about the delay he claimed the TPMS programming was the cause but, I watched the car drive off the lift and know enough about TPMS to know this is false. Matt and I where working towards a solution during or conversation but he never showed any empathy. In addition to the lack of empathy Matt made me feeling like a second class citizen, because I didn't have Subaru. He did so with comments like "I will never work on a Ford again" and "I have been working on SUBARU'S for x years and it's not a problem with them". Our conversation made me more irritated and upset instead of less. To put it bluntly I was really pissed off. That conversation end with me being TOLD I needed to speak about the matter further with Jerry. My anger and disappointment: I did as I was TOLD and spoke to Jerry. Jason over heard the conversation and very politely interjected with an offer of a loner car to which I agreed. Jason went with me to the service area to work out the details. He asked me to give my drivers license to Matt. I did so with an off the cuff remark to the effect of "I did just drive here". My remark may have been negative but correctly reflected my over all poor mood. My comment also reflected my irritation at being asked for something that I had provided twice already to the business(I gave my ID for the test drive and at the time of purchase). Matt returned my poor attitude in kind(never a good move when dealing with unhappy customers) Matt then lectures me in a very condescending way about my behavior and hands me back my ID. After putting my ID away, Matt asks for it again and informers me, that do to my negative comment he has not taken the needed information the first time. xxx goes through my head, never as a customer have I been treated so poorly. In the interest of getting on with my very busy day I give him my ID AGAIN. In a rushed and rude manner Matt explains the loner car form and ends our interaction with "Sign here or don't take the car" I know the schedule and the real world don't always line up but what's the point of an appointment if a less than 30 min job leaves me waiting over 90min? I am not in the auto repair business, but I can do math, I was billed 36 dollars in labor, average billing rate for automotive technician $95 per hour so less then 30 minutes of billed time. The way I see it one of two things happened, the shop lost money on the job or it was not started on time. Either way "world class customer service" would have improved my mood not made it worse. More

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Great Service on Every Level From the moment I stepped on the lot to several weeks after purchasing the car, the service offered by Crews has been outstanding. I love my new Subar From the moment I stepped on the lot to several weeks after purchasing the car, the service offered by Crews has been outstanding. I love my new Subaru and the care provided by the dealership. More

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