Mike Green | Page 4

Subaru of Utica responded

Buying a vehicle is a big decision, and we want our Subaru of Utica customers to feel thoroughly informed and confident when making their choice. It's great to hear Mike helped us to reach that objective, and he'll be proud in learning you loved the experience of working together. Our team is here with the same level of support through the future, so please reach out for assistance whenever there is need. Adventure safe and have fun.

Subaru of Utica responded

Feedback like this sincerely brightens the day for our Subaru of Utica team. It's important to us that guests feel comfortable in their decisions whenever trusting us with the opportunity to earn their business. And it was our pleasure to deliver caring, professional, knowledgeable, efficient and sincere guidance during your visit. It means a lot to us to have earned your recommendation as well, and we'll be sure to keep it through any support you need moving forward. Reach out to us for assistance at any time. Travel safe and enjoy the road.

Subaru of Utica responded

Hello, Thank you for both your commendation and critical feedback. We understand it is upsetting when efforts to communicate with our team are unsuccessful and regret any frustration you were caused. Your concerns with phone calls going unanswered or unreturned will be discussed with our team and we'll work to improve in those areas moving forward. It is important to us that our customers are happy with the level of support they receive. If there is anything I can help you with, please feel free to email your contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

Subaru of Utica responded

We love having you as part of our Subaru family! Thank you for trusting us with your time and business, and for leaving Mike and Chris the kind feedback. Both will be proud to have earned your recommendation. Enjoy the road, travel safe and come back to see us again sometime at Subaru of Utica.

Subaru of Utica responded

Our team strives for sincere, knowledgeable service and we are so glad to know that you received this during your visit - thanks so much for the positive feedback! We are here should you need any assistance down the road.

Subaru of Utica responded

We're delighted to know you had an excellent experience with our team at Subaru of Utica! Thanks for the positive feedback and we look forward to serving you again in the future.