Mike Alder | Page 2

Great experience buying a used vehicle here. Shyann was a pleasure to work with and made the entire process very quick and efficient, we were able to agree on a price and they even finished the Shyann was a pleasure to work with and made the entire process very quick and efficient, we were able to agree on a price and they even finished the CPO certification earlier than planned so that I could come in and test drive the car. On the day of delivery, I was in and out in less than 2 hours which is a testament to how efficiently this dealership works. No unnecessary add on fees, what you see is what you pay (tax, title, registration extra ofc). Highly recommend this dealership. More

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Last week I picked up my 7th new BMW from Bill Jacobs. I can't say enough about these guys. Bill Earnest is my client advisor. Over the years he's been a pleasure to work with. He is far less concerne I can't say enough about these guys. Bill Earnest is my client advisor. Over the years he's been a pleasure to work with. He is far less concerned with selling me a car, and more interested in maintaining a long-term personal relationship. He is an excellent resource for all things related to owning and driving BMW's. Even when I just come in for maintenance, he always takes the time to find out how I'm doing, let me know what's new, and see if there is anything that he can do for me. My service advisor is Mike Alwin and he is also a great resource for me. I will never shop anywhere else. More

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I recently purchased a new BMW X5 at this location and was totally impressed by the exceptional customer service I experienced, which surpassed my expectations. Giovonna was very patient and knowledgeab was totally impressed by the exceptional customer service I experienced, which surpassed my expectations. Giovonna was very patient and knowledgeable and took the time to address my questions. The rest of the team were very supportive as well , and I would highly recommend this dealership !! More

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I live at Ohio. I have compared many BMW dealers in the near states and this is by far the best dealer I find. People at this dealer, especially Russ Millard, are ve I have compared many BMW dealers in the near states and this is by far the best dealer I find. People at this dealer, especially Russ Millard, are very friendly, professional, and willing to work out a deal with you. Their Genius, especially Stefan Malm, are very knowledgeable about their cars and are very patient when explaining the details. I definitely recommend this dealer even if you live in another state. More

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Excellent experience overall from initial reservation to taking delivery. Great communication and customer service from CA Russ and GM Mike taking delivery. Great communication and customer service from CA Russ and GM Mike More

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Very accommodating! Treated us with respect. Bill was great! Met our needs The whole time we were there. Treated us with respect. Bill was great! Met our needs The whole time we were there. More

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This is the worst dealership I have ever dealt with by far!! Shady liars, crooks. Everything started out okay but went down hill quickly! Short version - They sold us a $60k+ certified vehicle wit far!! Shady liars, crooks. Everything started out okay but went down hill quickly! Short version - They sold us a $60k+ certified vehicle with bad brakes. They refuse to do anything. Profit over the safety of a good customer (we purchased a $35k+ Audi from Bill Jacobs Land Rover/Jaguar a couple years ago. By the way they offered us $12,000 for the Audi. We sold it to Carvana for $18,400 (would have gotten $19,700 if traded to Caravana). I guess Bill Jacobs needed to make $12k on the Audi (that's a 100% profit) Their extended warranty (Assurant) isn't worth the paper it's written on, IMO. We immediately cancelled it. The policy states they will pay OR reimburse you the cost of repairs. So you may have to pay hundreds or thousands out of pocket then HOPE you get reimbursed. The policy also states they, at their option, use replacement parts that may include new, remanufactured, uses or non OEM. This is ridiculous too! So if your $7,000 turbos fail, they may be replaced with used or Chinese made turbos! We were told needed to fill out a credit application even if we were going to pay cash or finance through our own bank. We were told by GiGi its so they can verify our identity. Hahahaha! We were told one year free Sirius. Another lie! It's 3 months. We asked, within 24 hours of purchasing the vehicle if we could change the financing to a shorter term as we learned about a lower rate being offered by BMW for certified vehicles. We were told the loan was already funded, which I found out was a lie after calling other dealers and BMW Finance. While cleaning the wheels the day after we bought it, I noticed grooves in both rear brake rotors. I took the vehicle to another local BMW dealer and 3 local independent shops. They all told me the dealer obviously "pad slapped" the rear brakes, meaning they installed new pads on bad rotors to save money. They all said the dealer should have replaced both rear rotors, pads and sensor. After going back and forth with the dealer, sending pictures, speaking with Mike Alder, the GM, they said they would not do anything. I found out that it would cost them less than $1k to make things right, and the brakes safe. He offered no resolution at all. I have filed a few formal complaints with BMW customer relations, for what it's worth which is probably nothing. We will be filing a complaint with the BBB, the Attorney General and I am meeting with my attorney next week to discuss the matter. This isn't about a small rip in the seat, or a ding in a door, or stain in the carpet. This is about the brakes! A safety issue. My fiancee refuses to drive the vehicle because of it having bad brakes. This vehicle was a birthday gift, which has been parked inside the garage, except when we took it to the other dealer and local shops to be inspected. We've put a whopping 84 miles on it since we purchased it, of which 34 of them was driving it home from the dealership. Again, this is the short version. Check out Facebook page Bill Jacobs BMW Sucks for a lot more info, pics, etc. More

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Maggie Was wonderful, we have been working with her for a while now, just waiting on the right car to come in. She was very helpful, knowledgeable and made sure that our experience was not pressured in any w while now, just waiting on the right car to come in. She was very helpful, knowledgeable and made sure that our experience was not pressured in any way. Mike was also very easy to deal with. Additionally, Finance was very smooth as well. Thank you for treating us with respect and giving us a wonderful experience. More

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Khalil is an excellent client advisor that makes you feel comfortable during the car buying process. His colleagues and manager are excellent in being reasonable, providing value and maintaining good communi comfortable during the car buying process. His colleagues and manager are excellent in being reasonable, providing value and maintaining good communication. Khalil was responsive and patient with us during the car search and he allowed us to check out various options to ensure we got the right car. He explained the car features and dealership services well. He was transparent throughout our talks. We felt comfortable with Khalil and the dealership. The financing part went smooth as well. I would highly recommend buying your car from here and working with Khalil. He and the dealership staff are professional and made us feel at comfortable knowing we got the right car and good value. The next time I go for a BMW, I will certainly want to come back. Thank you! More

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Do you want to deal with a professional car dealership? If so, look no further, Bill Jacobs BMW has been the best purchasing experience I have had in a long time. No high pressure sales tactics used here If so, look no further, Bill Jacobs BMW has been the best purchasing experience I have had in a long time. No high pressure sales tactics used here, they are patient and ensure you know every aspect of the car purchasing process, everything from the car's features to finance. I would recommend Khalil Guisse as a sales rep and April Gutierrez for finance. More

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