Michael Williamson

I recently left a review where I had an issue with this dealer. Since then, I got in contact with Matt in service and he rectified the problem and we settled the matter. My issue was a charge for and updat dealer. Since then, I got in contact with Matt in service and he rectified the problem and we settled the matter. My issue was a charge for and update and the tech not resetting my oil life percentage. Because of that I noticed my tires were all listed at 35 psi on my inspection sheet, while in reality they all read 65 psi. I brought this to Matt’s attention and he told me he would speak to the technicians and make sure that it doesn’t happen again going forward. He also was able to offer me some items as a way to make the situation right. I’m happy that the issue was fixed and have confidence that customers’ vehicles will be taken better care of. I would leave a 5 star review, but because of the issues with my inspection sheet not matching the actual information on my truck, I can’t. That is a safety issue and raises concerns about the accuracy of the rest of the inspection. In the future, I hope I can leave a 5 star review. More

by STANLEYRYMARZ Verified Customer Verified Customer

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Clean, well run and organized. Efficient processing once deal was finalized. Was in and out in under an hour with the new car. Efficient processing once deal was finalized. Was in and out in under an hour with the new car. More

by SPENCE1414 Verified Customer Verified Customer

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I have no problem with the service advisor, Skylar. She communicated everything clearly and was a pleasure to deal with. I don’t have a problem with the techs either, they finished 3 recalls, an oil ch She communicated everything clearly and was a pleasure to deal with. I don’t have a problem with the techs either, they finished 3 recalls, an oil change, tire rotation, and inspection in a timely manner. My issue is I was charged $180 for them to perform updates on my truck. An hour and a half of labor to click a few buttons is absurd, especially when it’s something I could do in my driveway in 5 minutes (besides the update itself). I understand it’s like saying I can change my own oil, but I also realize I must buy the parts and do the work myself. Performing an update doesn’t even require a lift, so for all I know the truck could be outside while the tech performs other work on other vehicles. I used to work at a car dealership in the service department and I can honestly say in my 2-3 years working there we never charged someone for an update. $180 to push a few buttons to update the truck is ridiculous in my opinion. I’m also glad I perform my own maintenance because it gave me the knowledge to reset my oil life after it wasn’t done at the dealership. I’m sure it was a simple mistake or forgetful error, but small details like that lead me to question the attention to detail of the dealership. Other than recalls or warranty work, I’m questioning my willingness to return here for service and will most likely go back to performing my own maintenance. More

by STANLEYRYMARZ Verified Customer Verified Customer

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Mike always helpful, courteous & professional. Wouldn’t buy from anyone else. Always takes very good care of me. Wouldn’t buy from anyone else. Always takes very good care of me. More

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Professional, friendly, knowledgeable. Everyone at the dealership was willing to help in any way possible. Everyone at the dealership was willing to help in any way possible. More

by CAMPILANGO Verified Customer Verified Customer

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I wasn’t even aware I needed an oil change and service, but these fine folks are on their game. Not only was I made aware of my needs but was immediately taken care of like they were just waiting for me to but these fine folks are on their game. Not only was I made aware of my needs but was immediately taken care of like they were just waiting for me to come in. I was in and out in a short time. Michelle and her team of service wizards are great. I didn’t even have time to finish my coffee before my technician was there handing me my keys. I did have enough time to stop by sales and get ready for my next lease. Speed and efficiency doesn’t always coincide with quality customer service, but it does at Wayne Ford. More

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Employees are friendly and helpful. All my questions were answered and things explained. Would recommend Wayne Ford to friends. All my questions were answered and things explained. Would recommend Wayne Ford to friends. More

by Chouse52 Verified Customer Verified Customer

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Enjoyed working with Michael. Wayne Ford was nice to hold the truck during a difficult purchase. Wayne Ford was nice to hold the truck during a difficult purchase. More

by Djs0613 Verified Customer Verified Customer

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Michael was incredible he is very knowledgeable and took the time to explain all option of trim levels. I was only then able to make the best decision for my needs. the time to explain all option of trim levels. I was only then able to make the best decision for my needs. More

by 1ELEMENTNICK Verified Customer Verified Customer

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Process was simple and given a fair price on trade and new vehicle purchase. Not trying to take advantage of trade in pricing is what really made the difference over the other Ford dealerships I consider new vehicle purchase. Not trying to take advantage of trade in pricing is what really made the difference over the other Ford dealerships I considered. More

by XX Verified Customer Verified Customer

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