Michael Robinson
Michael Robinson at Wolfchase Nissan
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Michael Robinson | Page 4

Service Consultant

Wolfchase Nissan

2956 North Germantown Road
Bartlett, TN 38133

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41 Reviews
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41 Reviews

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41 Reviews of Michael Robinson

May 10, 2021

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Employee Rating

I was assisted by Michael whom was great, however I was a bit displeased with my previous visit. I was not advised of the work that needed to be done until I saw Michael and outside of what I came in for, I More

by tinikia23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 10, 2021

Wolfchase Nissan responded

We are so happy to hear that Michael was able to provide you with excellent service. While we are glad that you were pleased with the service, we will make it a top priority to give you the proper diagnosis for your car. We want you to be secure when you leave our dealership that we have given it a thorough inspection with your safety at the top of mind. Again, we thank you for taking the time to let us know how we can serve you better. We hope to see you again!

May 09, 2021

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Employee Rating

I was in need of help and you all were the best! I thank you all for all you have done for me. Thank you More

by MECA85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Hargrove, Brittany Walton

May 10, 2021

Wolfchase Nissan responded

Thanks for taking the time to provide feedback regarding your recent visit to our Service Center at Wolfchase Nissan. I'm so pleased to hear that our team was so helpful in getting your vehicle taken care of. We value your business and look forward to serving you for many more years to come.

May 08, 2021

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Employee Rating

i have been coming here from my first bought car to now and it’s beyond amazing the staff maintain every guys espically my dealer chris wainscott got me in a new 2021 nissan versa and i would defiantly ke More

by austinhunt14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 08, 2021

austinhunt14 responded

😁

May 10, 2021

Wolfchase Nissan responded

First and foremost, Austin, thank you for your loyalty, it means the world to us. It's so awesome to read your feedback and I can't wait to share it with our team. I'm so happy to hear that you enjoyed the experience Chris provided to you recently. He is a highly valued member of our Sales Team and we are so lucky to have him at our dealership. We value your business and wish you many safe and happy miles in your new Nissan Versa.

May 10, 2021

austinhunt14 responded

you guys are awesome (:

May 07, 2021

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Employee Rating

I was seen and taken care of in a timely manner for a recall. Mr. Robinson did my paperwork and sent it for services thanks. More

by GARNERARETHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 10, 2021

Wolfchase Nissan responded

Thank you so much for trusting Wolfchase Nissan with your recent service needs. I'm happy to hear that everything went well and you found our team to be both friendly and efficient. We value your loyalty and look forward to serving you again.

May 06, 2021

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Employee Rating

Vehicle was brought in for a factory recall.Also had the Vehicle was brought in for a factory recall. Also had the brake system serviced. Both was was done in a reasonable amount of time. Also received a f More

by stevewimberl
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 10, 2021

Wolfchase Nissan responded

Steve, thank you for choosing Wolfchase Nissan for your recent service needs. I'm pleased to see that you had a great experience recently and that your serviced were done in an efficient amount of time. Also, nice to hear that you enjoyed the complimentary car wash, as it's always great to hear that our customers appreciate the extra amenities. We value your business and look forward to serving you again.

May 02, 2021

Dealership Rating
Employee Rating

Best experience I’ve ever had at a dealership. Staffed with very friendly people. Every time I go there for service, it get completed in a very short time. More

by NissanDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Hargrove

May 05, 2021

Wolfchase Nissan responded

Thanks for taking the time to leave such amazing feedback. This is the type of feedback we strive for - "best ever". We truly appreciate your loyalty and look forward to serving you again.

April 28, 2021

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Employee Rating

This shop performed unneeded and expensive work on my Murano. The primary motive appears to be high dealership profits not customer service. This is why dealership shops are not trusted. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Eric Hargrove

May 10, 2021

Wolfchase Nissan responded

Dave, please give our customer relations team a call at 901-255-3828. We'd love to discuss the services we performed for you in detail and see how we can rectify any miscommunications or misunderstandings as it pertains to your service visit.

April 24, 2021

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Employee Rating

Service Good, as expected. Waited on vehicle at dealership. Blaaa, Blaaa, Blaaa. Yada, Yada, Yada. zzzzzzz zzzzzzz zzzzzzzz zzzzz zzz 25 Word Minimum is dummm!! More

by J878US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 26, 2021

Wolfchase Nissan responded

Thanks for your feedback. We appreciate you choosing Wolfchase Nissan for your recent service needs. We value your business and look forward to serving you again.

April 22, 2021

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Employee Rating

I was told that I would receive an inspection. Do not believe it happened, 2 days later the antifreeze container was completely empty. Concerned & Disappointed More

by VSSUMMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 23, 2021

Wolfchase Nissan responded

Thank you for taking the time to leave feedback regarding your recent visit to our service department. I apologize for the lack of communication concerning the inspection and understand your concerns. I am sending a copy of your comments to both our Service Director and our Service Manager and you should be hearing from one of them shortly. We value your business and want to resolve this for you.

April 19, 2021

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Employee Rating

Service was greatThe employee was very nice and Service was great The employee was very nice and friendly Waiting area was set up for Covic. 19 protocol very well I feel safe getting my More

by gloria1273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2021

Wolfchase Nissan responded

Gloria, thanks so much for taking time out of your day to leave such amazing feedback regarding your recent visit to our Service Department. It's awesome to hear that you enjoyed dealing with our Service Team, and most especially that you felt safe getting your vehicle serviced here, especially regarding the Covid regulations. We strive to provide a comfortable environment and have taken all measures to make our customers and our staff feel safe at all times. We value your loyalty and look forward to serving you again.

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