Michael Robinson | Page 3

Great,fast friendly service in and out in minutes customer friendly our in and out less time than I thought I would be very clean facility customer friendly our in and out less time than I thought I would be very clean facility More

by KENJALMAC Verified Customer Verified Customer

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I went on a Saturday afternoon and there was no wait all... got in and out less than an hour. Thanks for your service will be back all... got in and out less than an hour. Thanks for your service will be back More

by Gina Verified Customer Verified Customer

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great friendly service and brought issues to my attention and quick turn around time with comfortable waiting area although the tv was way too loud and quick turn around time with comfortable waiting area although the tv was way too loud More

by budharl47 Verified Customer Verified Customer

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Service advisor was very friendly & took great care of me. Will definitely be back for Service. Only thing negative is oil change & tire rotation took almost 2 hours! me. Will definitely be back for Service. Only thing negative is oil change & tire rotation took almost 2 hours! More

by Firemedic58 Verified Customer Verified Customer

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Communication was excellent. As a single woman, I almost always expect to be taken advantage of, especially when it comes to to vehicle issues. I feel they did only what was truly necessary and I did not f always expect to be taken advantage of, especially when it comes to to vehicle issues. I feel they did only what was truly necessary and I did not feel taken advantage of. More

by Coco Verified Customer Verified Customer

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This service department either cannot or will not repair anything. Dropped car off at 7 am for suspension/air ride issues and a wiper arm not working. After 7 hours, I started calling because I hadn’t heard anything. Dropped car off at 7 am for suspension/air ride issues and a wiper arm not working. After 7 hours, I started calling because I hadn’t heard from the service advisor. I finally got through after several tries and was told the tech drove the car but didn’t think anything was wrong! This car went from a dream ride to rattling all over the road overnight and something is definitely wrong with air ride relays, leveling sensor, compressor or air bags. I asked if it was put on a computer or if technician got under it to diagnose and told no. Apparently this tech didn’t want to actually diagnose it or he doesn’t have a clue what he’s doing if he can’t tell when a car is bouncing all over the road! I then asked about wiper arm, was told tech was just then looking at it! I Was called back later and told it needed a new wiper arm and new wiper motor and would be $678! No way!!! My husband then finally took time to look at it, realized it was a bad bushing (a $10 part) and tada, it’s fixed!! I would never visit this Nissan service dept. again. Poor customer service and poor technician attentiveness and ability. Apparently they only want to perform oil changes and the minimum required for warranty service. We have an appointment with a non-Nissan mechanic to hopefully figure out what is going on with the suspension so we can haul our camper, or we will sell it. More

by TN flyer Verified Customer Verified Customer

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Professional, knowledgeable courteous staff which display a high degree concerns for each customers throughout our visit. Courtesy van driver took value time to thoroughly explain the entire shuttle process. a high degree concerns for each customers throughout our visit. Courtesy van driver took value time to thoroughly explain the entire shuttle process. More

by terrytaylortk Verified Customer Verified Customer

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From the first second I rolled down the window mr. Michael Robinson was friendly, funny and honest. This man honored my coupons even though it could have affected his commission. He answered all my co Michael Robinson was friendly, funny and honest. This man honored my coupons even though it could have affected his commission. He answered all my concerns and called back to see if there was anything else he could help me with before I picked up my vehicle. He made sure that it was in line and would be ready at a certain time and for the first time ever my car was ready. I really appreciate mr. Robinson for being prompt, promising, and empathetic. You guys have a great gut here! Please keep him!!!! More

by SHENIQUA.WOODARD Verified Customer Verified Customer

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Wolfchase Nissan has always taken such good care of us and all of our needs with my Juke. Christy and the rest of the staff are so friendly and helpful! and all of our needs with my Juke. Christy and the rest of the staff are so friendly and helpful! More

by dinwiddie525 Verified Customer Verified Customer

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I bought 4 tires and an oil change for almost $1000. I had to remind them 3 separate times about a problem with the electronic key. So (as usual with this service department) I had significant unexpected had to remind them 3 separate times about a problem with the electronic key. So (as usual with this service department) I had significant unexpected delays… When they finally got to the diagnosis (an hour later), they spent another 30 minutes before they found a bad “switch” Yet ANOTHER hour later, “all fixed!” However, an additional $300, for a “switch!” All in all an entire day given up, with nasty surprises, to boot. Doubt we (or our friends) will be back. Burned too many times in the same way! More

by scottrfishermd Verified Customer Verified Customer

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