Michael Perez | Page 3

The dealership is very welcoming and homey. The staff is very helpful and has your best interest at heart. Overall a very pleasant experience! The staff is very helpful and has your best interest at heart. Overall a very pleasant experience! More

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Len was an absolute pleasure to work with! He was extremely patient with me, and very thorough. He worked very hard to get me the best deal. He explained everything in great detail. I will rec He was extremely patient with me, and very thorough. He worked very hard to get me the best deal. He explained everything in great detail. I will recommend Len at Town and Country to everyone! More

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I had a great experience at Town and Country Dealership. Casondra was very sweet and helpful when it came to helping me get the car I wanted and was right for me. I’m so happy with my new car!! Casondra was very sweet and helpful when it came to helping me get the car I wanted and was right for me. I’m so happy with my new car!! More

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John my sales associate was excellent. He was low pressure, extremely knowledgeable about the product and the various packages available. He followed up with emails and phone calls. He was He was low pressure, extremely knowledgeable about the product and the various packages available. He followed up with emails and phone calls. He was very personable and professional. All in all John and his manager made it a very pleasant and stress free experience. More

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Mario the New car manager is great person he should be general manager, he knows how to deal with people fully respect and Professional I want him to be come a general manager…….. general manager, he knows how to deal with people fully respect and Professional I want him to be come a general manager…….. More

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Went there to look at a car I was very interested in with a trade in. The service was excellent management stoped by to reassure satisfaction and the gentleman that helped me was John Pepitone. John was a fa a trade in. The service was excellent management stoped by to reassure satisfaction and the gentleman that helped me was John Pepitone. John was a fantastic help made the process easy and fast with no confusion, He helped me to get out of my car and into the car I was interested in with out any hiccups or confusion, The rest of the staff that I dealt with was as good as John and management. Needless to say this dealership certainly does not fall into typical dealership stereotypes. I highly recommend this dealership to all my friends and family as well as anyone who will ask or see this review. A big thanks to John Pepitone, Fred Hoyt and the rest of the Town and Country staff. More

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It was a pleasure working with John. Everything went smoothly and will definitely work with John again in the future. Very happy with my new lease. smoothly and will definitely work with John again in the future. Very happy with my new lease. More

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Rich Correa from town and country is the man to see he made my experience a pleasure to work with and no headache just made it so easy thx rich made my experience a pleasure to work with and no headache just made it so easy thx rich More

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After 5 hours at Town & Country Jeep Chrysler Dodge Ram I am leaving without a new car. DO NOT DO BUSINESS with them. Our deal was worked out over the phone so we could be in and out quickly. We made it very am leaving without a new car. DO NOT DO BUSINESS with them. Our deal was worked out over the phone so we could be in and out quickly. We made it very clear that everything was to be ready when we got there at 9am this morning so that we could sign and drive. At 9am that was not the case. It took them 5 hours to get their xxxx together. As we were about to sign the papers we were told that they will not give us a full tank of gas. They are allotted $25 and that’s it. After the 2 hour ride down and then sitting there for 5 hours they refused to sell us the car because they said we would give them a bad review. Yet here we are!!! The sales manager Micheal Perez clearly doesn’t understand his job…you refused to sell us a car over $10 in gas because you were worried we would leave a bad review. Id rather be driving my new car than typing all of this but honestly I am livid 😡 The customer service by the Michael Perez was the WORST, clearly the customer doesn’t come first at this dealership. I feel terrible for our salesman Dan Fisher who went above and beyond for us. If you’re in the market for a new car save yourself the time and trouble and avoid this place!!! I’m not even mad about the car because there will be others… More

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Possibly the worst? I am very disappointed with the overall customer experience I had with this dealership. For a business that has been in a community for over 100 years & prides itself on "exceptiona overall customer experience I had with this dealership. For a business that has been in a community for over 100 years & prides itself on "exceptional customer service", this was anything but! Sales & management are unacceptably unprofessional. I was appalled by the extremely rude, insensitive & demeaning manner in which I was spoken to by Mario Liccardello. I did not have the same experience I see others reporting here. He doesn't even deserve one star, in my opinion. My questions were not met with answers. They were met with nasty remarks & defensiveness. I waited and waited for quotes & had to continually follow up. Just for asking simple straightforward questions I was stonewalled and they even turned my business away & avoided my calls & other communications. I was told by Mario that he & his general manager was in agreement with him that they did not want my business & I quote "because if I sell a car to you now, you will tear us apart on the customer satisfaction survey". I asked to speak with the GM & was told he was in a meeting. I asked when I could expect to hear from him about my experience and was assured I would get a call same day. It has been 2 days and I still have not received a call back. In addition, they are dishonest. They agreed to honor Chrysler Affiliate pricing, but went back on their word. They told me a car I was interested in had sold, but I am still getting automated notifications that the vehicle is still available & today that the price had even dropped. TrueCar reports when a car you're interested in has been sold and I have not received that notification for the vehicle, so I am certain it is still available for other customers. Just not me. Presumably only someone willing to sign on the dotted line without asking any questions. I will never buy from this dealer and I will advise others to stay away. There are too many other dealers in the tri-state area who will be honest & work professionally with you. When the market is no longer in their favor, the bad taste left in my mouth will still be there. More

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