Michael Lorch | Page 2

Great experience Kudos go out to Steve Davis, Mike Lorch and Jacob Hirshman Had a great buying experience and service after the call Keep up the great work gentleme Kudos go out to Steve Davis, Mike Lorch and Jacob Hirshman Had a great buying experience and service after the call Keep up the great work gentlemen More

by Kirtley264 Verified Customer Verified Customer

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Amazing as always! Dealership experience was fantastic. Jeffery Byers gave us a fmdrive through tour of the new service facility. We had several options on the vehicle w Dealership experience was fantastic. Jeffery Byers gave us a fmdrive through tour of the new service facility. We had several options on the vehicle we wanted, the process was easy and quick. Our finance manager Paul Rocket was excellent! I will not work with anyone else. Great team and the delivery was good too! More

by JKLUG Verified Customer Verified Customer

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Continued Awesome Service Jacob, Has been my service advisor for quite some time now Very professional and is spot on when it comes to assisting me with my GX470 Forever a Jacob, Has been my service advisor for quite some time now Very professional and is spot on when it comes to assisting me with my GX470 Forever a Lexus owner plain and simple Try and find a better product Good luck :-) More

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Poor service 1.0 star rating 1/24/2018 1/24/18: I am 52, and I have been dealing with and driving Lexus cars since they first came out (1 gs300 and 3 Ls430), 1 s 1.0 star rating 1/24/2018 1/24/18: I am 52, and I have been dealing with and driving Lexus cars since they first came out (1 gs300 and 3 Ls430), 1 sc430). After working my job of 30 years, I even sold cars for 2 years and own several classic cars. So my point is I know cars and the cars business. Saying that I must say the service I got form Westside Lexus is the worst I have ever had. I live in St. Louis and found a low mileage 06 Ls430 (50,074). The service history was excellent, the car fax was clean, and it even was a 1 owner car that was regularly served at Westside Lexus. The car was for sale at MBK Auto Group (they purchased it from Westside Lexus.). I had them send me a copy of the title, and was able to find and talk to the original owner, who assured me the car had never been in a accident or flooded. So, since the car was regularly served at Westside Lexus I ask MBK would that take it to them and have it checked out for me. THEY HAD NO PROBLEM TAKING IT THERE. So, my next step was to call Westside and explain to them that I was having the car brought to them, and I live in St. Louis, and to really look the car over for me. So, I agreed to have the a oil change which came with a "WORLD CLASS INSPECTION". (Since owning Lexus cars, this is always done and recommendations are given with service). Once the car arrived, I was given a call to let me know it was there, and a day later to let me know the service has been done. I was told that it was really a nice car, and what they "observed", was: washer fluid low, next service check brakes, Throttle body is clean, and all tires require inspection next service. I even asked the service guy would you buy this car, and he replied, Yes I would. So feeling good about the car I paid for the service, and notified MBK that the car was finished, and for them to set up shipping. Here where things get interesting........ When the shipping guy dropped the car off it had 51,001 miles on it ( 27 MILES SINCE LEAVING THE DEALERSHIP). When the car arrived it was around degrees, so I let it run for a while and checked it. The first thing I noticed was a burning oil smell. Next, I noticed the cars heat never got warm. So I left for work, and checked the radiator the next day and found the overflow BONE DRY. I also noticed oil spots in my drive way. So, now I'm getting worried. So I called the Lexus dealer here and set up an appointment (could not get me in for a week). I noticed it was leaking oil pretty bad (Made a mess of my driveway). So I watched the oil level closely, and waited for my appointment day. Since I would need a safety inspection I told them to go ahead and do it (this is the same inspection and printout that should have been done at Westside.) After looking over the car they called me into the service area and this it what they found: (I video recorded everything) 1) Replace right front lower control arm bushings $597 2)Found both valve cover gaskets leaking $600 3)Hood struts no longer supporting the weight of hood $468.88 4) Recommend timing belt and water pump based on manufacture standards regarding Time. $1525 5)Replace front and rear brakes $437.00 x2 6)Found coolant reservoir/radiator low 7) FOUND DRAIN PLUG TO BE FINGER TIGHT AND LEAKING OIL. All together $4438.79 Now if they would have did what the Lexus Dealership did here in St. Louis I would have had the option of backing out of the deal, get the car at a reduced price, or have the selling dealership fix the problems. So, this is when things got worse. I called and talked to the service manager for a hour, and he stood by the fact that "we don't do pre- purchase inspection". I understood that, but what about the as stated "World CLASS INSPECTION" you did. His reply was that is not an inspection! I'm thinking ARE YOU SERIOUS!!!!!!!!!! Next, I talked to Brett Aldrige, and his reply was: "In the 27 miles that was put on the car between the car leaving here and arriving to you, we have no idea what was done to the car. The shipping company could have pulled the car from the trailer and unloosened the drain plug". ------ When he made that statement I ended the conversation with him.----- I guess they took the anti freeze from the radiation as well! This is a case of someone in service dropping the ball. Instead of just admitting the mistake, and helping out the customer, they choose to do nothing. Some one just went down the "Passed Tasks" list and check off things, and did not check them. And if this was done to my car, I"m sure its gonna happen again. So, now I'm dealing with Lexus customer service. Monique was very nice, but informed me there is nothing they can do since the dealership is not owned by Lexus. Next, I talked to the service manager here in St. Louis, and he is going to see if he can help in anyway. But as far as the service I got from Westside Lexus, if was the worse, and far from what I used to when dealing with L More

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Waiting for dashboard replacement for more than 3 years I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and l I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and lots of my clients drive with me and it is so embarrassing for me when my client notice all the dashboard cracks and melting parts ...... Shame on you Lexus and Shame on you Westside Lexus. More

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Exellent Service Service department has provided an excellent service. I have been visiting your service department for last 14 years and I will certainly recommend Service department has provided an excellent service. I have been visiting your service department for last 14 years and I will certainly recommend your service department to all of my friends. More

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Excellent Service from Westside Lexus Mike Lorch and his Westside Lexus team consistently provide outstanding Service & Support. I've been associated with Mike for 20 years and he always g Mike Lorch and his Westside Lexus team consistently provide outstanding Service & Support. I've been associated with Mike for 20 years and he always goes out of his way to provide the best customer experience he can. Mike has earned my trust many times over and is the number one reason I continue to purchase my Lexus from Westside. My service advisor Josh Guerra is very knowledgeable. Josh always ensures nothing gets overlooked and always delivers my car on time, washed and in excellent condition. He's a great advisor. Great service across the board. Appreciate the entire experience from the Westside team. More

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Excellent routine service work. Great dealership always a great experience with service. Will always do business with this dealership in the future as we have been treated better at Great dealership always a great experience with service. Will always do business with this dealership in the future as we have been treated better at this dealership then an other one we have taken cars to. More

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Service rep. Chase Clements is A++ in my book. Outstanding! Service rep. Chase Clements is A++ in my book. He did everything he said he would do. He kept me well informed. Called me right back with full detai Service rep. Chase Clements is A++ in my book. He did everything he said he would do. He kept me well informed. Called me right back with full details. No guessing game as to anything at all. D. Brooks, Certified Technician worked on my vehicle and found an item not functioning properly. Item was taken care of "no charge" under warranty. Burney picked up and delivered loaner car and was also very professional. Chase and the Westside Lexus "Team" made my entire experience outstanding! I also placed a call to Michael Lorch, Service Mgr., to be sure he was aware of the fantastic service I received. More

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Outstanding personal service! I have two Lexuses The Lecus team is ready to serve my needs fr theemt I drive up and see my name with a big "Hi"just in front of it! Michael Lorch carefully oversees e The Lecus team is ready to serve my needs fr theemt I drive up and see my name with a big "Hi"just in front of it! Michael Lorch carefully oversees everything which transpires on his watch and Hans Schackmann makes certain all is going well on site. Chris Nemoto is always polite and prepared to do his best to look over and make certain all service is done properly! This is the nest team s customer could hope for, and , yes, I fo recommend this dealership to friends and acquaintances and neigjbors. More

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