Charles Perkins
Charles Perkins at Westside Lexus

Charles Perkins

Service Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

5.0
112 Reviews
5.0

112 Reviews

Write a Review

Dealership Experience

16 yrs, 1 mo

112 Reviews of Charles Perkins

April 25, 2024

Dealership Rating
Employee Rating

Lurie is amazing to work with. This is the third car we’ve purchased from him (is that a record?) and we wouldn’t think of going to anyone else. The Westside team more broadly is g More

by brantley77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lurie Keener

Apr 26, 2024

Westside Lexus responded

We're delighted to know that Lurie and Charles have consistently provided you with top-notch service at Westside Lexus. Thanks for your continued support and loyalty! Enjoy your new car!

September 22, 2023

Dealership Rating
Employee Rating

The team at Westside Lexus has always been great to work with. John Parrish has helped multiple times and Charles in the Service Department is great too More

by SPHARDING1961
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Parish, Sterling Sine

Sep 25, 2023

Westside Lexus responded

We're delighted to know that John and Charles from our Westside Lexus team have consistently provided you with great service. Thanks for the shout-out!

September 21, 2023

Dealership Rating
Employee Rating

Great service and service advisors. Fast work. But at a premium price. Will not use for routine oil changes More

by dramsey13
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki

Sep 22, 2023

Westside Lexus responded

We appreciate your feedback and are glad to know you were satisfied with our service at Westside Lexus. We understand the concern about pricing, but we strive for top-notch quality in all that we do. Thanks again!

June 30, 2023

Dealership Rating
Employee Rating

Great service, pleased with the purchase and I did not have to wait several hours to finalize. More

by JOYCE.HAYES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manuel Gomez , Louis Blackmon

Jun 30, 2023

Westside Lexus responded

Thank you for your great review, Joyce! All of us at Westside Lexus appreciate your business!

June 01, 2023

Dealership Rating
Employee Rating

Best dealership I have ever worked with! From Sales to Service, the best of the best! Thank You John Loving, Charles Perkins and Westside Lexus. More

by peptalk
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Loving

Jun 01, 2023

Westside Lexus responded

At Westside Lexus, we love hearing from happy customers like you! We're glad to hear that your experience with John Loving and Charles Perkins exceeded your expectations. Thank you for giving us the opportunity to serve you in both Sales and Service. We look forward to seeing you again soon.

May 20, 2023

Dealership Rating
Employee Rating

Westside Lexus and Steve Mahan provide outstanding customer service in the leasing of the new vehicle. Steve explained the options and guided us in the selection and deliver of the vehicle. We have dr More

by haskellberry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann, Sam Chau

May 23, 2023

Westside Lexus responded

It's fantastic to hear about your positive experience working with Steve and our team here at Westside Lexus for your vehicle needs! Providing top-notch customer service is a priority, so we're thrilled that Steve has been able to guide you through the leasing process and make sure all of your options were explained. We appreciate your loyalty, and we look forward to seeing you again when it's time for another Lexus!

May 08, 2023

Dealership Rating
Employee Rating

The dealership, service department, sales, and finance department are wonderful! They make the leasing process hassle free and vehicle upkeep easy. We have been leasing vehicles from Jeffrey Byers for yea More

by Jenn P.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 09, 2023

Westside Lexus responded

Jenn, we're thrilled you've had such a great experience at Westside Lexus! Our team takes pride in providing top-notch service, and it's wonderful to hear that we've earned your trust. Thank you for the excellent recommendation and for shouting out Jeffrey! We are looking forward to seeing you again down the road!

October 06, 2022

Dealership Rating
Employee Rating

I have never bought a Lexus! Will buy again! Totally different car buying experience! Great experience! More

by terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma , Desmond Johnson

Oct 07, 2022

Westside Lexus responded

Welcome to the Lexus family, Terry! We appreciate your business and we hope to welcome you back to Westside Lexus for your future purchases and services. Thank you and safe travels!

June 01, 2022

Dealership Rating
Employee Rating

All the way down from sales manager to car tech stuff was perfect. This is what I expect from Westside Lexus and they have delivered every time! More

by JOHN@DOOMAN.NET
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann, Joey Broussard

Jun 01, 2022

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

May 19, 2022

Dealership Rating
Employee Rating

Not organized. In Service. Had a loaner. Got there at 12:45 and left at 4:45. Had 20k. Inspection and update on Nav. Not the normal. Usually great. More

by paula_pollock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 25, 2022

Westside Lexus responded

Paula, I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver efficient and accommodating service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or better your visit, please feel free to give me a call. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

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