Sam Chau
Sam Chau at Westside Lexus

Sam Chau

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.7
318 Reviews
4.7

318 Reviews

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Dealership Experience

4 yrs, 11 mos

Languages Spoken

Cantonese Cantonese

English English

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318 Reviews of Sam Chau

May 14, 2024

Dealership Rating
Employee Rating

Nicholas was helpful, informative, and supportive during our car purchase! We appreciate the attention to detail from him and Sam in financing. More

by Princess.721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Dallos

May 15, 2024

Westside Lexus responded

We're glad to know that Nicholas and Sam provided you with the support needed during your car purchase at Westside Lexus. We appreciate your kind words about our team's attention to detail!

May 13, 2024

Dealership Rating
Employee Rating

The people were very courteous. Everything went fast and they worked with me. I was very impressed with them. The place is very orderly. More

by ask71356
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Shannon George, Philippe Haddad

May 13, 2024

Westside Lexus responded

We're glad to know you had a positive experience with our team at Westside Lexus. We always aim for efficiency and courtesy in all we do, so it's great to see that reflected in your visit!

May 11, 2024

Dealership Rating
Employee Rating

Jessica was very helpful and knowledgeable. She spent lots of time helping me narrow down my car choice. Great customer service all around. More

by hodgestj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Arevalo , Davis Champion

May 13, 2024

Westside Lexus responded

We're glad to know that Jessica was able to assist you in finding the right car at Westside Lexus. We pride ourselves on our customer service, and we appreciate your feedback!

May 09, 2024

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Employee Rating

Westside Lexus is top notch. Not only is the dealership beautiful and pristine, but the everyone there (who we worked with) was extremely knowledgeable and polite. Jeff Jones was More

by stephanie79
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Jones

May 09, 2024

Westside Lexus responded

Stephanie, we're delighted to know you had a great experience with Jeff and the rest of our team at Westside Lexus. We hope you enjoy every ride in your new car!

May 04, 2024

Dealership Rating
Employee Rating

Westside Lexus is how all car dealerships should be run. Very friendly and professional people. They make buying a vehicle painless and seamless. More

by EFREEMANPM
Purchase Time
Recommend Dealer
Yes
May 06, 2024

Westside Lexus responded

We appreciate your kind words! It's great to know that our team at Westside Lexus made your car buying experience seamless and painless. Thanks for the review, we're here if you need anything else in the future!

May 03, 2024

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Employee Rating

Upscale facility, friendly staff and great service. The process was smooth although could have been slightly faster. More

by xkarika
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: AJ Rueda

May 03, 2024

Westside Lexus responded

We appreciate your feedback! It's great to know that you enjoyed our facility and service at Westside Lexus. We'll take note of your comment about the process speed for future improvements. Thanks again!

May 02, 2024

Dealership Rating
Employee Rating

My experience was very good. Rick was very nice and patient with me and a pleasure to work with. More

by shantel.young1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rick Tatum

May 03, 2024

Westside Lexus responded

The team at Westside Lexus loves seeing great reviews! Thank you, Shantel!

April 30, 2024

Dealership Rating
Employee Rating

Steve was great to deal with. He was very easy to talk to made a good deal and we both was satisfied. More

by JACOBCHACKO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann

Apr 30, 2024

Westside Lexus responded

Jacob, it's great to know that Steve was able to help you secure a good deal at Westside Lexus. We appreciate your positive feedback and look forward to assisting you in the future!

April 27, 2024

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Employee Rating

I had high hopes when considering a pre-owned vehicle from Westside Lexus, but unfortunately, my experience fell far short of expectations. Despite trusting in Lexus's reputation for quality, the car I p More

by dayamb
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jim Fikaris

Apr 29, 2024

Westside Lexus responded

I'm sorry to read about your experience. We strive for excellence in all areas of our business and it's clear we fell short during your visit. The issues you've described are not typical of the quality service we aim to provide, especially regarding the condition of our pre-owned vehicles and the conduct of sales staff. I'd like an opportunity to discuss this further with you if possible - please reach out at your convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

April 27, 2024

Dealership Rating
Employee Rating

Great dealership, awesome customer service, Mr. Adam is very professional and patient. Always he responded to our questions and gave us some good advices. The opposite of Mr. Adam was Sam Chau fro More

by Samandi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Nguyen

Apr 29, 2024

Westside Lexus responded

Samandi, we appreciate your feedback about Westside Lexus. It's great to know that Adam was able to assist you effectively and professionally. We're sorry for any inconvenience caused during the financing process - we'll certainly take this into account as part of our ongoing improvement efforts.

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